Videos won't import for slideshow

[Richard H]

I've used Easy CD & DVD Creator for years to record DVD slideshows with photos and videos together from trips.  After reinstalling Windows 10 and numerous attempts I can't get it to fully install.  I bought CD & DVD Creator 2 because it specifically says it's for Windows 10.  It installs fine and has additional features, but when I select my file of photos and videos to import to the project it only imports the photos.  My videos are .mov files but I tried converting them to mp4 and also avi, but none of these even show up in the program.  What gives?

[cdanteek]

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[Brendon]

10 hours ago, Richard H said:

I've used Easy CD & DVD Creator for years to record DVD slideshows with photos and videos together from trips. 

Hello Richard,

You have Roxio Easy CD and DVD Burning 2.  Is that correct?  (Please check 'About' your software)

 

I suspect that you've been using Videowave in the full Easy CD Creator program suite for making your photo & video slideshows.   That program is found under Edit Videos - Advanced, and  allows you to make slideshows with photos and video clips together.

I'm sorry to have to tell you, but the Easy CD & DVD Burning suitelets are cut-down, cheap versions of Easy CD Creator with many of their most useful features deliberately removed.   The latest iteration, Roxio Easy CD and DVD Burning 2, is a castrated version of Creator NXT 7.

None of these cut-down versions has Videowave. 

 

If you bought the product for this feature I suggest you consider returning it for refund.   Roxio has a 30-day return policy if you bought the product from them,  so if you bought it from them act quickly now.  If you bought it elsewhere, contact that vendor.

Regards,

Brendon

[Richard H]

I just bought this, Easy CD & DVD Burning 2, from Best Buy last week.  Unfortunately they have an all sales final policy on software.  That said,  I also have the original Easy CD & DVD Burning software.  It used to work until I recently had to reinstall windows 10.  Now when I go through the install I get about 90% of the way then I get a popup "You must install Roxio Easy Media Creator 10 before installing the content".  It used to install just fine.  I suspect it has something to do with windows 10 updates.  Any suggestions?

[Brendon]

11 hours ago, Richard H said:

That said,  I also have the original Easy CD & DVD Burning software.  It used to work until I recently had to reinstall windows 10.

Umm, the original Easy CD & DVD Burning was a cut-down version 6 from 2003.  I suspect you have a version of  Easy CD Creator - the full software - perhaps a version of Creator NXT or Creator 2012?   

Can you tell me the full name of your other software, and the version number please?      I'm sorry about all the similar names Roxio have used, but getting the right one to fix is crucial.

Regards,

Brendon

[Brendon]

Hi Richard,

I've been doing some more digging into this.  

The third and fourth versions of this Easy CD & DVD Burning software were based on Creator 10 (EMC 10).    Users of EMC 10 have reported the error you're seeing, and I have located a couple of possible fixes for that.   One of the fixes might let you do a proper installation of your older software, if it's one that's based on EMC 10.

Waiting for the name and version number from you please.

Brendon