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Server down ?


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Since a few days the search for updates within Roxio pro 18 ends with following error message :


Error while updating!

An error occurred while loading the update information. Please try again later.


- Is it because the server is down ( for days ) ?

- Or is something wrong with the app and i have to do a new, clean installation ?


Do anyone else have the same problem ?

( by the way : I am from Germany )

Greetings ...


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habe mein Roxio 18 - 18.3 gelöscht, mit dem update 18.3.1 installiert, es ist nicht passiert, Fortschrittsbalken sind da, installiert wird gemeldet, aber 

es wird die neue Version 18.3.1 nicht installiert, es bleibt bei der Version 18.3 !!. Ein Chat mit dem Roxio Service hatte auch keinen Erfolg.

Bin seit Jahren Nutzer von Roxio und sehr enttäuscht. PS. Nutze Catalina macOS Catalina 10.15.6.


Gruss Nobby



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