Cannot install software.

[zettler]

I purchased a new copy of the Easy VHS to DVD 3 software locally and tonight tried several times to simply install it - all to no avail.

Under Setup, it stops and says:

 

DirectX 9 Runtime - InstallShield Wizard

Could not load F:\DIRECTX_NOV07\dxhelper.dll

 

This happens every time as it seems to be installing:

Feature: Publishing product features

 

Called in and no help, just that Corel started a "Ticket".

 

Anyone have any suggestions?

 

Thank you in advance.

 

An my PC is a W10 64 and the system is up to date.

[Brendon]

You could try installing the DirectX runtime '07 yourself from HERE.

If it's already installed, the software might not get upset about being unable to install it.

Just a thought . . .

 

[zettler]

Thank you as it worked!

 

You have to understand I am below being a newbie at this.  I am simply trying to preserve videos I recorded MANY YEARS ago, some from my being an outdoor writer (hunting and fishing) and even some family videos. 

 

Thank you again, so very much!

[Brendon]

I'm very glad to have been of help.  

Stay safe.