WolfBullet Posted August 22, 2020 Report Share Posted August 22, 2020 I have been "helped" by the support of this company since 2017. I had a problem with my Roxio Game Capture HD Pro that didn't work properly from the start. Now it is the third year that I have been "helped". I had to reactivate my ticket several times, stating the case number and then having to carry out the same questions and actions as in the original ticket because the new person clearly had not looked at the state of affairs in the previous ticket. As a result, there was no progression. Last year, after 2 years, I already realized that it could be due to a manufacturing error. That option was ignored completely and the person just moved on. This year I am told that they will immediately send a replacement device as soon as possible. Of course I was very happy they finally figured it out. I am told that they don't have any more in stock, while you can still buy tickets online. They offered me a refund but I needed that proof of payment that I don't have after all this time. After all these years, I don't remember where I bought it, because I was only 16 in 2017. I pointed out to them that there are still tickets for sale on-line and that they can send a replacement device. Then they suddenly need a proof of payment for this, which was going to happen without but now they suddenly also want a proof of payment. I regret that this company has been treating me like this for years now. Good after-sales service is the best advertisement for a company, too bad they don't seem to think that way. Are there still people who have similar problems with this product or the service of this company? Thank you in advance for sharing and commenting. Because together we are better than alone! Thanks Nick 0 People reached 0 Engagements Boost post Like Comment Share Quote Link to comment Share on other sites More sharing options...
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