I just bought this software and downloaded version 4 from the web. My computer's operating system is High Sierra 10.13.6
When I plug in the connector and link the VHS player to the computer I only get a black screen and a window pops us telling me go plug in the connector to the USB of Quit.
I talked with support and they had me uninstall the software, reboot and reinstall. This did not help. The problem remains.
Any suggestions? Thanks.
(PS the VHS player works well. I checked it with a tv)
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Semme001
I just bought this software and downloaded version 4 from the web. My computer's operating system is High Sierra 10.13.6
When I plug in the connector and link the VHS player to the computer I only get a black screen and a window pops us telling me go plug in the connector to the USB of Quit.
I talked with support and they had me uninstall the software, reboot and reinstall. This did not help. The problem remains.
Any suggestions? Thanks.
(PS the VHS player works well. I checked it with a tv)
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