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Easy VHS to DVD 4 not working with Macbook


I just bought this software and downloaded version 4 from the web.  My computer's operating system is High Sierra 10.13.6

When I plug in the connector and link the VHS player to the computer I only get a black screen and a window pops us telling me go plug in the connector to the USB of Quit.

I talked with support and they had me uninstall the software, reboot and reinstall.  This did not help. The problem remains.

Any suggestions?  Thanks.

(PS the VHS player works well.  I checked it with a tv)  

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