19 crashes under 11.0.1

[jamesfrmphilly 6]

 

18 crashes under big sur. 

i called the support number. she says 18 is not supported under 11.0.1 she says buy 19. i buy 19.

19 crashes the same as 18.

 

anybody know of software that will allow me to rip, edit and burn CD ? under mac os 11.0.1 ?

Edited November 21, 2020 by jamesfrmphilly

[Matt Caz 6]

I installed big sur on another drive and bought the upgrade to Toast 19.  Not only did they kill the interface, it wants to re-encode everything and crashes.  Guess I'll stay with Catalina and 18 for now.

Edited November 23, 2020 by Matt Caz

[jamesfrmphilly 6]

please complain to tech support. i feel as if i am the only one.

[jamesfrmphilly 6]

i followed the corel instructions and i deleted all the old toast files that were on my drive.

then i reinstalled toast 18 and it ran.

i got a refund for toast 19.

they need an un installer app that will clean up and set up for a clean install.

[jamesfrmphilly 6]

toast 18 ran good for about a week. now it's crashing again.

[jamesfrmphilly 6]

it seems as though roxio will not fix it's software.

[klausvonlimburgerhof 2]

I see that you are using version 19.1 of Toast 19. But in the meantime there is already 19.2. At the following link : https://www.roxio.com/de/pages/download/ you can download the latest version.

[jamesfrmphilly 6]

does yr toast 19.2 run under big sur ? audio CD and crossfade ?

JM

[fem 0]

yes

[jamesfrmphilly 6]

19.2 crashes on my big sur when i click the crossfade button in audio CD.

i will try another clean uninstall. 

JM

 

 

[jamesfrmphilly 6]

[fem 0]

I suggest to make a check and some maintenance of the whole mac, and a cleanup with, for instance, Onyx (which is free). More check the hard disk by starting from the recovery. My copy of 19.2 works fine from the first installation on MacOS 11.

greetings

[jamesfrmphilly 6]

i ran the onyx software and then did a clean uninstall and reinstall of 19.2

i was able to run 19.2 audio one time. great.

turns out that the painter app does not work under big sur so i'm asking for a refund for my 'pro' app.

 

Edited December 30, 2020 by jamesfrmphilly

[DerFrank 0]

Hi all,

I have exactly the same issue! I've chatted with the support team and deleted all Roxio related libraries, as they told me, but the error is still the same. The supporter told me that they will catch up later, when the issue is fixed. 

[jamesfrmphilly 6]

i did a very complicated clean uninstall and then a reboot before i reinstalled 19.2

Edited January 3 by jamesfrmphilly

[jamesfrmphilly 6]

after doing a clean uninstall and following all their instructions 19.2 ran ok for a few days and crashed again.

apparently roxio does not actually have tech support anymore. i think we're screwed.

[Dear.Steve 2]

I had the problem with 19.2 crashing under MacOS 10.14.6. This would happen instantly whenever you tried to do anything with the CD drive. I performed the uninstall instructions given above by jamesfrmphilly and it seems to be working OK, so far. I've erased and written to a CD-RW. Haven't tried a DVD yet. 

[jamesfrmphilly 6]

i think they should have the uninstall code in front of every install. we should not have to do it.

i believe  they don't have any technicians left. maybe it's the virus or maybe they fired them all.

in any case we are screwed.

 

Edited January 11 by jamesfrmphilly

[daverou 0]

Still no answer on my ticket opened since 1/10. The problem seems to be that the app memory has no limit and balloons up to the an enormous size when trying to run a disc. You can see it happening in Activity Monitor. I did have luck with a normal DVD. It did stop working until the disc was done burning then I got the warning. Instead of force quitting Toast, I relaunched finder and it mounted to the disc. Not the most confidence inspiring experience. Then it hung up on a Blu-Ray. Uggh. They need to fix it.

 

[jamesfrmphilly 6]

[jamesfrmphilly 6]

from nov 21 till jan 16 to get somebody to look at the problem.......i suspect roxio is no longer an actual company

Edited January 25 by jamesfrmphilly

[POPSD 0]

I am having the same problem. Toast 19 seems to be "buggy" and unstable on Macs like mine, running Mac OS 11.1 Big Sur. Does ANYBODY have any answers?

[Scottinni 1]

I have Macbook pro  (13-inch, Mid 2012) 2.5 GHz Dual-Core Intel Core i5 Mac OS 10.15.7 Catalina. I had to upgrade to Catalina so the new iPhone 12 would connect. My toast 14 wouldn't work so I bought Toast 19 Pro. After the install would crash upon launch, I would see launch then it would crash. I called tech support really no help, I did chat and no one was in that could help me, but they gave me a ticket number. Then i checked this forum out. jamesfrmphilly had a list o things to clear out or uninstall I followed the instructions and trashed the items listed plus anything that was labeled Roxio or Toast or Jam. I then ran a maintenance program on OnyX. and reinstalled Toast 19 Pro and it didn't crash. Thanks forum and jamesfrmphilly  he posted the info on Jan 3

[POPSD 0]

Scottinni — Thanks for your reply. Yes, the suggestions by jamesfrmphilly does work.I did what he suggested and Toast 19 is behaving now on my Mac with OS 11.1 Big Sur installed.

[tedmills 1]

Have we confirmed that the fix from jamesfrmphilly also fixes the crossfades/audio problem. I really only use Toast for *one thing* and that's making audio CDs, with crossfades and burning disc images.