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Toast 19 stalls


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Having uninstalled Toast 18, which never worked, and reinstalled 19, and correcting the 1101 error, the program either hangs on launch or hangs when initiating a simple video burn with no menus.

MacBook Pro (13-inch, 2020, Four Thunderbolt 3 ports) quad core I7. 16 gb ram


Andy suggestions.


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  • 1 month later...

Roxio support suggested to create a new user account to MAC and reinstall it. It seems to work with Big Sur at least when new user account is occupied with some other software. This can be an interim but somewhat inconvenient way to mitigate the defect in the software. 

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  • 2 months later...

Hi guys

I had the same problem. I contacted the support. Below the procedure I did. After that it works, quite slow but it works. - Jari -

The first thing to do is to check if you have the folder path given above, and if the userData.json file exists. Since the folder path is hidden, you will not be able to access it using the normal navigation method. So, in order to access it, do the following:

1. Click on the Go menu on the menu bar.
2. Select "Go to Folder...
3. Type in "~/Library/Preferences/Corel/Toast/19.0" and click Go. (Without Quotes)

4.  If you get a message stating “The folder can’t be found”, that means the folder path does not exist. And, yes, the “userData.json” file does not exist in this case.

Note: In some cases, although the folder path does not exist, it will still open the Preferences folder, since this is the last folder in the directory path that does exist; and /Library and /Preferences are both system folders.

5. If the Preferences folder did not open, type in "~/Library/Preferences" (without the quotes) instead and click Go.

6.  Under Preferences, you will be creating the sub-folder path/Corel/Toast/19.0 Proceed to the next section.

Force-create the userData.json File
Now, in most cases where error code 1011 is the problem, a "Corel" folder path will be non-existent. In some cases, there may be a Corel folder, but the sub-folders under it will be different; for instance, you will see a “Messages” folder instead. In either case, the "userData.json" file will be absent.

As you may have assumed, the reason the JSON file does not exist is because the required folder that should hold it does not exist. What needs to be done, then, is to force the Toast 19 installer to create the userData.json file by manually creating the path: ~/Library/Preferences/Corel/Toast/19.0.

Manually create the Corel folder path:

  • So, under the Preferences folder, pressShift+Command+N to create a new folder;
  • Rename the new folder to "Corel";
  • Under Corel, create a "Toast" sub-folder using the same method;
  • Finally, under Toast, create the sub-folder called "19.0"
  • Once done remove the Toast 19 that is currently installed in your Mac,
  • Then Run the Toast19.dmg (or dmg, or Toast19ESD.dmg) installer stub.

Download link for Toast 19 DMG file: https://www.roxio.com/en/pages/download/

 The final step above will allow you to go through the Toast 19 registration process once again, which is what is needed to create the "userData.json" file. Once the installation is complete, you should now find a userData.json file in the /19.0 sub-folder. The information inside the file is encrypted, so you will not see any useful information when you open it with TextEdit.
It is important to note that if you have any antivirus software installed on your Mac, you will need to disable it's real-time protection so it doesn't interfere with the installation. 

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