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Changing parameters in Convert tab

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I have been going round and round with tech support over this issue. I cannot get a straight answer on why I am unable to change parameters.  First it was re-install (again and again.) Latest is send in system dumps. The question I originally asked was where is the "Options" button described on the help page (see Screenshot1) because I do not see anything (see ScreenShot2.) I have asked for the tech support person to send ME a ScreenShot of what/where the Options button is.  All I hear back is crickets.



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