Jump to content
  • Who's Online   0 Members, 0 Anonymous, 16 Guests (See full list)

    There are no registered users currently online

  • 0
mslater

Roxio NXT 7

Question

My Roxio NXT PRO 7 will not start up??? Why? i did clean uninstall and reinstall still nothing screen opens like it will work and then blank.....

What can I do? Can you help please?

Share this post


Link to post
Share on other sites

12 answers to this question

Recommended Posts

  • 1

Please reply to these question in this post.

Where did you get your Pro 7?  How many times have you installed it (there is a limit)?  

Have you tried 'REVO Uinstaller Pro (Moderate ONLY) trial version to search for and remove  all traces of Roxio programs>

Share this post


Link to post
Share on other sites
  • 0
10 hours ago, sknis said:

Please reply to these question in this post.

Where did you get your Pro 7?  How many times have you installed it (there is a limit)?  

Have you tried 'REVO Uinstaller Pro (Moderate ONLY) trial version to search for and remove  all traces of Roxio programs>

Thank you for response:

I get it from Roxio Web Site, so many times i tried to uninstall and install now because they told me to maybe at least 7 times but now last time i tried "Key has been used too many times" coming so i am out of luck. I called but she can not answer she told me she took a note somebody will send me a email???  so do not call for help.

Share this post


Link to post
Share on other sites
  • 0

A little late getting back to you.  You did not answer any one of the questions I asked.  How do you expect me to answer any of your questions.

Share this post


Link to post
Share on other sites
  • 0
On 1/18/2021 at 7:40 AM, sknis said:

A little late getting back to you.  You did not answer any one of the questions I asked.  How do you expect me to answer any of your questions.

I did reply sir I am sorry maybe something happened? I bought from ROXIO website. I know sir there is a limit we pass that with Roxio help desk but still it tries to launch but nothing happens now they are not answering.

Share this post


Link to post
Share on other sites
  • 0

mslater,  The blue text in my original reply is a link to a method of telling us what computer you have (dxdiag).  Other than the name you call your computer, there is NO personal information.  We need to see if your computer is up to the task of running the program and tell us what problems you may have encountered recently. 

Take your time and be thorough.  It will save time in the future and perhaps get you an answer.

Did you have your anti-virus active during the instal?  How many times have you tried to install/uninstall the program?

  

Share this post


Link to post
Share on other sites
  • 0
On 1/29/2021 at 5:47 AM, sknis said:

mslater,  The blue text in my original reply is a link to a method of telling us what computer you have (dxdiag).  Other than the name you call your computer, there is NO personal information.  We need to see if your computer is up to the task of running the program and tell us what problems you may have encountered recently. 

Take your time and be thorough.  It will save time in the future and perhaps get you an answer.

Did you have your anti-virus active during the instal?  How many times have you tried to install/uninstall the program?

  

Hi Sir, You are absolutely right sorry for my answers i am new this conversations actually it is my first time i am asking somebody other then ROXIO Zendesk please be patient with me. My computer is Hewlett Packard, HP ZBook15G2, Intel Core i7-4810MQ CPU @ 2.80GHz, Total Memory 32768 MB Total SSD 2.96 TB

I did clean uninstall as Zendesk instructions also we did registry files because Zendesk says they are overlapping. I delete all residual files and folders  also closed and turned off anti virus programs I only have Microsoft Defender not additional programs. The problem occur again Roxio Creator NXT Pro 7 it tries to launch but it fails.

With Zendesk (Roxio help desk) They want me to create another user and with administrator privilege's, I did that but still the problem is the same. I asked remote help maybe i was doing something wrong the answer was " I do apologize for the inconvenience that this has caused you. Let me go ahead and assist you with that. Sorry to inform you that currently no remote is available and all are pre-occupied. I do apologize for the inconvenience this has caused you." and all this going back and forth with Zendesk since Jan 8 2021.
 

 

Share this post


Link to post
Share on other sites
  • 0

mslater, 

Asked for the third and last time.  Where is you dxdiag.exe text file?    🔭 🙄

Share this post


Link to post
Share on other sites
  • 0
3 hours ago, sknis said:

mslater, 

Asked for the third and last time.  Where is you dxdiag.exe text file?    🔭 🙄

HERE YOU GO SIR HOPEFULLY I MADE IT.

DxDiag.txt

Share this post


Link to post
Share on other sites
  • 0

No need to shout  (all caps text is considered shouting).

So you updated your Windows 7 to Windows 10?  If so, that didn't go well.

Look near the bottom of the dxdiag.exe file to see what problems there are on your computer.  Almost all of them are related to Windows 7 but they are really obscure.  

Are you having issues with any other software or applications?  You may want to carefully repair your Windows 10 operating system.

Did you have your antivirus active during the upgrade?

Error example:  Fault bucket 2002294879359003457, type 4
 CompatTelRunner.exe ( this also a Windows Compatible command -- or it could be a virus!

There are more but I'm not going to comment on each one.  You can copy the error text and search for it in your browser.  You may want to contact Microsoft to see what they say.

Sorry I can't help more but perhaps someone else may be able to help.

Share this post


Link to post
Share on other sites
  • 0
1 hour ago, sknis said:

No need to shout  (all caps text is considered shouting).

So you updated your Windows 7 to Windows 10?  If so, that didn't go well.

Look near the bottom of the dxdiag.exe file to see what problems there are on your computer.  Almost all of them are related to Windows 7 but they are really obscure.  

Are you having issues with any other software or applications?  You may want to carefully repair your Windows 10 operating system.

Did you have your antivirus active during the upgrade?

Error example:  Fault bucket 2002294879359003457, type 4
 CompatTelRunner.exe ( this also a Windows Compatible command -- or it could be a virus!

There are more but I'm not going to comment on each one.  You can copy the error text and search for it in your browser.  You may want to contact Microsoft to see what they say.

Sorry I can't help more but perhaps someone else may be able to help.

I am sorry did not mean to shout like i said i am very new in this thank you for your time and effort in this matter, I appreciated sir.

Share this post


Link to post
Share on other sites
  • 0

 Four errors for this, CompatTelRunner.exe. I would disable it, run DxDiag again, and see if it has that error?

+++ WER0 +++, +++ WER1 +++, +++ WER2 +++, +++ WER3 +++, +++ WER4 +++, +++ WER5 +++, +++ WER6 +++, +++ WER7 +++, +++ WER8 +++, +++ WER9 +++

Probably have to do with a game installed on your PC or DxDiag errors from a game?

Update DirectX and Visual C++ redistributables

Share this post


Link to post
Share on other sites
  • 0
4 minutes ago, cdanteek said:

 Four errors for this, CompatTelRunner.exe. I would disable it, run DxDiag again, and see if it has that error?

+++ WER0 +++, +++ WER1 +++, +++ WER2 +++, +++ WER3 +++, +++ WER4 +++, +++ WER5 +++, +++ WER6 +++, +++ WER7 +++, +++ WER8 +++, +++ WER9 +++

Probably have to do with a game installed on your PC or DxDiag errors from a game?

Update DirectX and Visual C++ redistributables

Thank you sir I will try but i never download or played any game with this computer (Laptop)

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×