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No audio on Captured TS files

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I am trying to edit files from a DVD recorder. There are two  folders on the disk, one labelled VIDEO_RM and the other is VIDEO_TS.

My old Creator NXT 2 program using Windows 7 would convert them to .mpg files which i could edit with Videowave, make a DVD with MyDVD and then burn an .iso file. Recently a glitch in the burn made it refuse to include the menu in the .iso. It created empty files with the extension .001, .002, and .001(1) which I don't understand but that's another issue.

So I am trying another method. I have purchased Creator NXT 8 and installed it on a Windows 10 laptop. The Capture program will recognize the movie files on the DVD and import them but there is no sound when I play them.  I found an error message somewhere that referred to DirectX being needed, and I turned that on by going into the Control Panel and clicking the Legacy box. The version of DirectX installed on my computer is 12.

But there is still no sound. What is missing? There is no sound when I try to play them with Windows Media Player either, but they work when I play them on the old computer.



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Input Formats:

  • Video: AVI, DV, HDV, DV-AVI, MPEG-1/2/4, MPEG2-HD, DVD-Video, DVR-MS, ASF, MOV (AVC), WMV, 3GP, MPEG2 Transport Stream, AVC (H.264), HEVC (H.265)1, AVCHD, 3D over/under full and half-height, side-by-side full and half-width, 3D MPO
  • Audio: Audio CD, MP3, WAV, WMA, AAC, Ogg Vorbis, FLAC, M4a, MP4, Playlists (WPL, ASX, M3U), AC3
  • Image: 3D MPO, JPG, PNG, TIFF, BMP, GIF

Open and run DxDiag.exe

Windows 10 More...Less

This tool is used to collect info about devices to help troubleshoot problems with DirectX sound and video. A support person might ask for this info, or you might post it in a forum when you ask for help.


In Windows, select Start  and enter dxdiag into the search box on the taskbar. Select dxdiag from the results.


In the tool, select Save All Information for an easily shared format.

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