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SunshineCoast

Installation error...

Question

I recently purchased the Roxio Easy VHS to DVD3 system. I am having problems installing from the CD and from online downloads. I get installation errors. Would like some help please. Have attached error messages and system information.

Thanks,

Steve


 

Screenshot 2021-04-28 094214.png

Screenshot 2021-04-28 094241.png

image.png

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6 answers to this question

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In the bottom pic, you cut off what it reads and more?

"Change the Product Key or upgrade your edition of windows".

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That is just a link to a screen where you can change your product key or upgrade Windows. I have an OEM version of Windows 10 Pro installed. It came with the build. No need to upgrade or change. 

I did, however, run updates and installed a newer Win 10 Pro update, then tried installing the Roxio program again. Same error message.

FYI...I use this PC for editing and have DaVinci Resolve installed. I don't think that would cause any problems with the Roxio install however.

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Is DaVinci Resolve 16.2 / 17 a beta and is that what you are running?

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No, it is not beta anymore.

I've ended up creating a new user (administrator) and with minimal other software installed, the Roxio installation worked for me.

So, another program installed on my old account was the problem.

Thanks...

 

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Roxio is always supposed to be installed as an administrator account!

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