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Dave Garrett

Install error 1603 in Emc_13x

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Hi,

I've been happily using Creator 2012 for the past 8-9 years. Recently I had to replace my old hard drive for an SSD drive and now I can't get the install to work. It fails with the following :-

 

MSI (s) (D8:70) [11:37:18:442]: Transforming table Error.
 
MSI (s) (D8:70) [11:37:18:443]: Transforming table Error.
 
MSI (s) (D8:70) [11:37:18:443]: Product: Roxio Creator 2012 -- Installation operation failed.
 
MSI (s) (D8:70) [11:37:18:444]: Windows Installer installed the product. Product Name: Roxio Creator 2012. Product Version: 1.3.675. Product Language: 1033. Manufacturer: Roxio. Installation success or error status: 1603.
 
MSI (s) (D8:70) [11:37:18:446]: Attempting to delete file C:\Windows\Installer\567c95.mst
MSI (s) (D8:70) [11:37:18:446]: Unable to delete the file. LastError = 32
MSI (s) (D8:70) [11:37:18:462]: Deferring clean up of packages/files, if any exist
MSI (s) (D8:70) [11:37:18:462]: Attempting to delete file C:\Windows\Installer\567c95.mst
MSI (s) (D8:70) [11:37:18:463]: MainEngineThread is returning 1603
MSI (s) (D8:98) [11:37:18:466]: RESTART MANAGER: Session closed.
MSI (s) (D8:98) [11:37:18:466]: No System Restore sequence number for this installation.
=== Logging stopped: 10/08/2021  11:37:18 ===
MSI (s) (D8:98) [11:37:18:471]: User policy value 'DisableRollback' is 0
MSI (s) (D8:98) [11:37:18:471]: Machine policy value 'DisableRollback' is 0
MSI (s) (D8:98) [11:37:18:471]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (D8:98) [11:37:18:471]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (D8:98) [11:37:18:472]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (D8:98) [11:37:18:473]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (D8:98) [11:37:18:473]: Destroying RemoteAPI object.
MSI (s) (D8:14) [11:37:18:473]: Custom Action Manager thread ending.
MSI (c) (40:2C) [11:37:18:475]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (40:2C) [11:37:18:476]: MainEngineThread is returning 1603
=== Verbose logging stopped: 10/08/2021  11:37:18 ===
 
I'm running Windows 10 and have about 15gb spare on C;
Tried on my wife's laptop (also Windows 10) and worked fine !
Can anyone help please ?

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1603 error is a Microsoft system error (not a Roxio one) which indicates something went wrong during an installation.

Dave, you've posted the last part of the error log where the machine is saying "I got a 1603 error so I'm rolling everything back", but it doesn't tell us what the error was earlier on that caused the 1603.

Can you zip that log file up and attach it to a reply please?  I might be able to decipher it if I can see the whole log.

Regards, Brendon

 

Edited by Brendon

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