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My Gamecap HD Pro is more of a paper weight. Any solutions?



Hi, so.. I've had my Gamecap HD Pro for a few months now, and I've never been able to get it to work. I went through extensive troubleshooting back when I first got it, but eventually gave up. Fast forward to early today, I tried to get it working once more, no luck. I've read just about every forum post regarding my issues, tried multiple solutions, different cables, different video sources, yet I'm still here at square one, so off I go to begrudgingly make a forum post about my issues. My hardware is a 13" 2015 MacBook Pro, running Windows 10 Home via Bootcamp, HAC-001 Nintendo Switch (The video source), and the aforementioned Roxio Gamecap HD Pro. My HD Pro did NOT come with the installation CD,  in addition to me not owning a device with a CD drive capable of running Windows 10 or a Linux distrobution, so I had to install the Roxio Game Capture HD Pro software via the Service Pack 2.0 drivers (Sidenote, I find it very odd that the only available download for said software on their website is out of date. But I digress). My problems are as such: Green "No signal" (occasionally), red "No signal," (this has been the case every instance I haven't seen the green "No signal"), HDMI out causes TV to flip through resolutions and refresh rates without a picture ever appearing, and what appears to be a portrait mode image of a blue screen with a thick black horizontal line on the bottom portion inside the Roxio Game Capture HD Pro software. I can provide screenshots and pictures of anything needed. I really hope I don't have a faulty unit, as I received my Gamecap HD Pro as a gift. Hope I didn't give too little information or post in the wrong place. Thank you to anyone who sees this!

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