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Creator NXT 8 will not run on Windows 11

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I installed Creator NXT 8 on my PC running Windows 11. Every time I try to open it I get a dialog box that says This app cannot run on this device.

I then tried to install it on yet another device running Windows 11. This time after the install it prompted me to install an update called Service Pack 4, or SP4. I installed it and Creator opens fine on that PC. But no matter what I try Creator will not open on THIS PC, and there is no prompt to download and install the service pack.

I googled Creator Service Pack 4 and even searched the Roxio website and found nothing. This seems to be the cure to the problem, but I cannot find this anywhere. Roxio support has been a complete waste.

Roxio error.png

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  • 1 year later...

yes i burned 6 data disc (photos) before the first time it gave me this message.  then it failed twice and then Dell had me do a step that was a repair or reset  I think it was repair or restore   then data disk of pictures recorded just fine.  when I tried it again with a 2nd group of photos i got the same error again.  I have owned roxio creator programs since I first got a computer many years ago.  On every one of the roxio programs that I have had I have had Missing dll files and errors.  this is the third computer I have owned and have had several different versions or Roxio on my computers

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