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Creator NXT 9 will not run on Windows 11

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hi i upgraded from roxio creator nxt 7 to 9 and i have been trying to convert  video files and when i  add files and to convert them it stops and  file converter not responding 

i was talking to some man online via corel website and facebook messenger and support ticket s where givin to me i waas hoping to has this done by now as family are arriving next week and would be nice to show them on the tv

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On 10/17/2021 at 11:13 PM, josephblow said:

I installed Creator NXT 8 on my PC running Windows 11. Every time I try to open it I get a dialog box that says This app cannot run on this device.

I then tried to install it on yet another device running Windows 11. This time after the install it prompted me to install an update called Service Pack 4, or SP4. I installed it and Creator opens fine on that PC. But no matter what I try Creator will not open on THIS PC, and there is no prompt to download and install the service pack.

I googled Creator Service Pack 4 and even searched the Roxio website and found nothing. This seems to be the cure to the problem, but I cannot find this anywhere. Roxio support has been a complete waste.

Roxio error.png

i too upgraded to windows 11 and then upgraded to roxio  creator  nxt 9 and when i goto    convert videos all is fine untill everything is frozen ... saying  converter not responding

and browse for folder not responding

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