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How does one actually get help with an issue ? I down loaded and paid for a program that unfortunately won't work on my PC, it's too old. So I have a new PC. How do I move the software to the new PC. Do I just have to eat it and own load it on the new PC and pay for it again ? Sure seems that way. Is there any way of talking to a real live customer rep? I phoned the help number many times and all I get is crappy hold music and then it disconnects. Or I get a busy signal.

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