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supplied CD key does not work



Purchased the update online for toast 7 and then popcorn, downloaded fine, the software will not accept the cd-key that was supplied in the email. Hu???? cant get past the set up screen. The online help implies there iis an known issue with cd keys on boxed sets and suggest the runaound is to enter the tsid number. Great if I had one! my confirmation email did not list a tsid number for either product. Please help!!!!!!! This has to be the worst experience I have had to date with any online software purchase. The online help did not get any leads on solving this problem.


OS: version 10.4.8 build 8L2127



Machine Name: Mac Pro

Machine Model: MacPro1,1

Processor Name: Dual-Core Intel Xeon

Processor Speed: 3 GHz

Number Of Processors: 2

Total Number Of Cores: 4

L2 Cache (per processor): 4 MB

Memory: 10 GB

Bus Speed: 1.33 GHz

Boot ROM Version: MP11.005C.B04

SMC Version: 1.7f8

Serial Number: G863945GWS4

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