Fonts in Toast 7.1.2, well lack of.

[gesplus]

I've been waiting since Toast 7.1 came out for this to be fixed. The wheels of progress move slowly I guess.

 

Who should I be complaining to, Apple or Roxio?

 

Here's the problem, second post in the link below;

 

http://forums.support.roxio.com/index.php?showtopic=9024

[Paul Hagstrom]

Same thing seems to be happening to me, but Font Book tells me that Optima (I really only use Corporate) is in my font list, and I use no other font management software. I only just noticed the problem, but I bet I've burned a lot of DVDs that I didn't check that now have no text on them anywhere. It may have been since 7.1, I think it must have been, because I only updated to 7.1.2 today.

 

Font Book verifies the font successfully. It's a True Type font. (Should it have been a PS font?)

 

I copied it into my user font folder (was installed systemwide) in case that makes any difference.

 

Opening the PSD file in Preview (I don't have Photoshop) does reveal a bunch of XXXXXes in what appears to be Optima.

 

Quite frustrating, I haven't fiddled with my fonts at all, but now I have who-knows-how-many DVDs with only the labels I wrote on the disc in marker.

 

Edit:

I just tried it again, and it worked on this go, at least with a 2-up menu. It's possible that copying Optima into my ~/Library/Fonts folder actually helped. I haven't tested this on a 6-up menu, which is where I've seen the missing font problem before, so it might not be fully fixed. Perhaps it's just voodoo, but it's perhaps worth trying this maneuver of copying the font into the user fonts folder for anyone else having this problem.

[gesplus]

I'm just getting interested in troubleshooting this.

Do this, remove from your font folders any instance of the fonts in the list I posted above, whether they're dfont, TT, etc. Purge font caches and restart. You'll see the problem when you try and make a DVD-Video, no Menus. The way I got that list was to only have the essential 5 system fonts active, then I put put all the fonts I removed into Suitcase. I took a few second mpg file and saved as a disc image for each menu style in Toast, and the list is what Toast had activated afterward. I think Toast uses some different styles than I have posted, but those are the font families it uses.

 

I have spent a lot of time on this. Hopefully the above will save you some time. What causes it I know, why it does it or what changed I don't know. Remember it does it in 10.3.x and 10.4.x with Toast above 7.0.1.

 

7.0.1 and 7.0 default to what I thought was Helvetica but after reading more here it may be Lucida Grande. I saw 7.0.1 default to Courier also. It all depends on the menu style you choose.

 

HTH

 

Has anyone tested replacing the Toast DVD Menu Styles folder in the Resources folder of the Toast package with the same folder from an earlier version of Toast 7 that works?

I'll try that.

[Mike Johnson]

I have tried what you posted, and it does work. Thanks.

 

I tried Toast on my desktop system. It did not have the 7.1.2 update installed yet, so I downloaded it and installed it. Oddly enough, DVD menus on that system have text, even without copying any fonts to the user folder. I checked - there are no duplicates. Toast 7.1.2 works as it should on that system. But why?

[gesplus]

Has anyone tested replacing the Toast DVD Menu Styles folder in the Resources folder of the Toast package with the same folder from an earlier version of Toast 7 that works?

Didn't work, same result.

[gesplus]

I have tried what you posted, and it does work. Thanks.

 

I tried Toast on my desktop system. It did not have the 7.1.2 update installed yet, so I downloaded it and installed it. Oddly enough, DVD menus on that system have text, even without copying any fonts to the user folder. I checked - there are no duplicates. Toast 7.1.2 works as it should on that system. But why?

Glad they're working now. As far as the machine that's working without the fonts in the users folder, fonts can load from more than the just the user's fonts folder. Look in all four font locations.

 

System/Library/Fonts

Library/Fonts

Users/you/Library/Fonts

If you have a system 9 System Folder fonts will load from there too.

 

Any font management programs running turning fonts on??

[Mike Johnson]

Just the system supplied Font Book. The fonts are the same as my laptop and are in the System/Library/Fonts location. The system is nearly identical, in fact it is a clone made from my laptop from about a year ago.

 

At the time I downloaded the 7.1.2 update on my PowerBook, the Sonic website did not support a logins or downloads from a Mac, so I downloaded the update on a Windows PC. That has now been fixed, so I am going to try trashing Toast on my PowerBook and re-download the updated directly. When I was poking around earlier today, several of the DVD Menu Template files I opened in Photoshop are reported as being damaged, so I think it is a good idea to reinstall.

[Mike Johnson]

Cool. I did get it to work on my PowerBook, too.

 

I removed the fonts I copied to my user folder using Font Book. (The fonts now reside only in the the System location.

I deleted Toast and its two preference files mentioned earlier in this thread.

I rebooted.

I downloaded reinstalled the Toast 7.1.2 Update from the website. (CD Key was needed since I deleted the preferences.)

 

The one DVD I tried with menus has text as it should.

 

Maybe the updater I downloaded on the PC was corrupted?

[tsantee]

Didn't work, same result.

Well, that pretty much narrows it down to updated versions of Toast 7 not being able to access any Fonts when it is authoring the menus for the DVDs and has nothing to do with the psd menu files themselves. Don't know if I'll do any better at solving this than everyone else, but I'll let it incubate awhile.

[gesplus]

But what makes version 7.0.0 and 7.0.1 at least use a default font instead of no fonts like later versions? Something changed. It does this in both 10.3.9 and 10.4.8.

Bump

[gesplus]

I guess I am not sure what could be done to fix it. If the font is not there. The meun layout that requires it wont work properly. I dont think its a bug, I think its a fact. The above suggestion would allow you to manipulate the layouts though.

 

Thanks for the reply John. One thing I didn't make clear was up to and including 7.0.2, if you didn't have the correct font loaded at least it would default to helvetica or something. In 7.1 and above if the font it's looking for isn't loaded it uses nothing. You get the picture boxes for the clips but no titles, and no DVD title.

 

It seems something has changed in Toast. It appears something used to be written in to use a default font if the correct one wasn't found. I have customers on both 10.3.9 and 10.4.8 that it happens to. Most of my clients are in production graphics so they do a lot of font manipulation is probably why it was noticed.

 

Hope that clarifies things better.

 

Thanks.

[John at Roxio]

I still dont see this as a problem, and I am not aware of any changes fom 7.0.1 to 7.1.2 regarding fonts. This is simply how things are. Make sure the font is in your system fonts and it works. I doubt we will be changing that.

[Mike Johnson]

I am having this exact problem of menus with no fonts on my DVD. I have never managed the fonts on my system and had never even opened Font Book until today. I have tried opening the Toast Menu Style files (including the demo file downloaded from Roxio's site) with Photoshop, and Photoshop says "some layers have fonts that are missing and need to be replaced before they can be used for vector based output." This looks like a clue, but unfortunately, I'm not a Photoshop guru, so I don't know what this tells me.

 

Any help would be appreciated.

[easternherp]

Thanks for the reply John. One thing I didn't make clear was up to and including 7.0.2, if you didn't have the correct font loaded at least it would default to helvetica or something. In 7.1 and above if the font it's looking for isn't loaded it uses nothing. You get the picture boxes for the clips but no titles, and no DVD title.

 

It seems something has changed in Toast. It appears something used to be written in to use a default font if the correct one wasn't found. I have customers on both 10.3.9 and 10.4.8 that it happens to. Most of my clients are in production graphics so they do a lot of font manipulation is probably why it was noticed.

 

Hope that clarifies things better.

 

Thanks.

I thought it was just me. Can Roxio tell us what fonts are need for the various layouts so that I can turn them on.

[gesplus]

I guarantee this will never be fixed now that v.8 is out. They can't acknowledge nor fix something as simple as this, poor quality. I'll not spend another dime on a Roxio product.

 

[John at Roxio]

Hmm, interesting thoughts about the fonts. I dont currently have a list of every font used in every layout. I will see if I can locate a list for you guys.

[tsantee]

I am having this exact problem of menus with no fonts on my DVD. I have never managed the fonts on my system and had never even opened Font Book until today. I have tried opening the Toast Menu Style files (including the demo file downloaded from Roxio's site) with Photoshop, and Photoshop says "some layers have fonts that are missing and need to be replaced before they can be used for vector based output." This looks like a clue, but unfortunately, I'm not a Photoshop guru, so I don't know what this tells me.

 

Any help would be appreciated.

I've never had this problem so I don't have a known solution for why it is happening on your Mac. Here are some things to try:

 

Trash the two Toast files that are in your User>Library>Preferences folder.

 

In Font Book, use Validate File... in the File menu and select (one at a time) each of your Font folders. One is in the System Library, one is in the root Library and one is in your User Library. If any fonts are corrupt, disable those.

 

In Font Book select Classic Mac OS and choose Disable Classic Mac OS in the Edit menu. Select All Fonts. Now look for font families that have a black dot. Click the triangle next to those and choose the one you want active. Choose Resolve Duplicates from the Edit menu to disable the duplicates.

 

Use a cache cleaner such as Onyx or Macaroni.

 

Download and apply Apple's Combined System Update.

 

I don't know if any of this will matter. But none will do any harm, either.

[Mike Johnson]

Thanks for your advice. I have already tried validating all of the fonts on my system with Font Book. No problems were found. "Mac Classic OS" I assume is a font collection? I do not have that on my system, but I do not have Classic installed, so I am guessing that is normal. The only font that has a black dot next to it is Arial. The Microsoft version of the font is disabled. I used Onyx to clean the Font Cache yesterday. My OS is 10.4.8 and was updated using the the combined updater (not Software Update). (It won't hurt to try reapplying it.)

 

I have not tried trashing the Toast preferences yet. I have not tried Toast 7 on my desktop system yet, to see if it has the same problem. I have not tried reinstalling any fonts as described here.

 

I will post what I find.

[eperegrina]

Here is the list of fonts:

Adventure needs Papyrus

Beach - Herculanum

Cinema - Gill Sans (bold)

Corporate - Optima

Dreamy Day - Zapfino

FuzPet - Comic Sans

Picnic - Marker Felt (thin)

Retro Tv - American Typewriter (condensed)

Road trip - Helvetica Neue (condensed)

Snapshot -Futura (medium)

In Toast 6; Ocean Storm (default) - Lucida Grande

 

Take into consideration that if someone substituted a TT font for a PS font, Toast may also not recognize the font.

Try putting those fonts back in the original font folder

Are you using Suitcase fusion or font reserve or any other mamagment font software?

[gesplus]

Greetings, and thanks for taking the time to post the suggestions tsantee. I have seen this happen on quite a few machines and have run them through the garden. Although on my main machine I haven't done a Clean Install in 4.5 years, since Jaguar, only upgrades, and I always run the combo updaters for each increment, my secondary machine is my hammer time box, and it has a new install of Tiger, so I installed Toast on it and tried there too.

 

How I first found this out was I went into a client to do some maintenance on their Macs, I've been independently fixing them for a living for past 13 years or so, and he had the problem. I didn't know what it was until a couple of weeks later. I was demoing Suitcase Fusion on my home machine, and cleared out most Apple supplied fonts, except for the essentials of course, to let Suitcase handle them. The next week I did some DVD's in 7.1 and had the same problem, no menus. I put two and two together, (it's what I do, what changes were made recently) and discovered it was removing the fonts. I kept a copy of 7.0.1 zipped, always do when I upgrade an app, and using it with the same setup gave me menus in helvetica or courier not only on my main machine but also my secondary Mac and at the original customer.

 

7.0 to 7.0.1 had no problem, if the font wasn't there it would at least default to helvetica or something. Past 7.0.1, on 10.3.9 machines and 10.4.x machines, at different customer locations, no fonts in the menu. If you remove the fonts I mentioned, then clear font caches to be sure, this problem is 100% reproducible on any machine I've tried it on. Since nothing changed in 10.3.9 as it has been out a long time, I'd have to give an educated guess that something changed in Toast.

 

I'm not whining, sorry if it sounds like it. Something has changed. It has frustrated my customers, and I'm truly trying to help Roxio figure this out.

 

I'm new here, but did notice your opinion is well regarded. Thanks again my friend.

 

Jim

[eperegrina]

I've been waiting since Toast 7.1 came out for this to be fixed. The wheels of progress move slowly I guess.

 

Who should I be complaining to, Apple or Roxio?

 

Here's the problem, second post in the link below;

 

http://forums.support.roxio.com/index.php?showtopic=9024

 

Hi. To make this simpler:

As far as I've seen, what happens here is that the DVD layouts are phoshop (PSD) files that have the font defined in some of the layers; so when you select a layout, Toast (really the psd layer) calls the font to be used and the text is placed wherever it is needed.

 

So the only way to change the font is to edit the Layouts in photoshop and change the font you want to use there.

If you have deactivated, move or deleted some of the fonts that Toast needs for the layouts, you will probably get a menu with no text.

I moved Optima font once that was giving me problems and I got the "corporate" style without text in my menu... I had to put it back, and it worked again.

I hope this gives you a good hint.

[easternherp]

Mine only came to light when I upgraded to the latest version but I also changed my font manager and this is what has caused it as it moved all non essential fonts out of the system folder where toast was looking for them. As soon as I turned them back on it was ok.

[gesplus]

I still dont see this as a problem, and I am not aware of any changes fom 7.0.1 to 7.1.2 regarding fonts. This is simply how things are. Make sure the font is in your system fonts and it works. I doubt we will be changing that.

But what makes version 7.0.0 and 7.0.1 at least use a default font instead of no fonts like later versions? Something changed. It does this in both 10.3.9 and 10.4.8.

[gesplus]

bump.

 

From the numerous responses it seems this is a problem and not just an isolated incident on my part. Sure would be nice to get someone at Roxio to admit it. Since John at Roxio's last response we've not heard from any official source since.

 

John, I've seen it in 10.3.9 and 10.4.x on numerous machines I repair daily. It used to work in 10.3.9 but not after Toast 7.0.2. If my customers switch back to 7.0.2 it will at least default to some font. Since they are on 10.3.9, and it was not upgraded in any way, it was something that did change in Toast and not OS X.

 

If the fonts need to be active for it to work right, why not at least document it? If you haven't noticed Font management is quite popular and necessary.

[Mike Johnson]

I finally had a chance to copy Lucida Grande to my user folder. Toast still burns DVD menus without text.

[gesplus]

Take into consideration that if someone substituted a TT font for a PS font, Toast may also not recognize the font.

Try putting those fonts back in the original font folder

Are you using Suitcase fusion or font reserve or any other mamagment font software?

 

Thanks. Yeah, my way around is I made a set in Fusion just for Toast. To find out which I needed I put all OS X supplied fonts, or their PS equivalent, that I removed from the system into Fusion, then launched Toast and chose the menus one by one. The following is what opened automatically. It seems to open the PS equivalents just fine, not sure of TT, I don't run any TT fonts except for some Script styles. Lucida Grande is one that needs to be loaded all the time anyway so it's not in the list below.

 

HTH