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Roxio Easy Lp To Mp3 product key


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Some bot at Corel keeps asking for proof of purchase of my Roxio Easy Lp To Mp3 when I ask for a new product key as the one on the CD packet doesn't work. I told it it was a present and I don't have proof of purchase but I get the same answer. I'm not trying anything dishonest, I just need a new product key to get the CD install to run - can anyone help ? 


Many thanks in anticipation.

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