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Installation help

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I bought ROXIO CREATOR NXT about 24 hours ago. I CANNOT INSTALL IT. I am asked for the serial number - I put in the Product Key & I get a message to say that it's invalid. The product is registered. WHAT IS GOING ON? I paid good money for this product, yet can't use it because I can't install it.


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Hi Lisa,

Roxio Creator NXT 8 (this forum where you've posted your message) was released toward the end of 2020, and it's now 2023.   If you bought it about 24 hours ago you should go  back to the seller for the proper CD key to activate it.

If you bought your Creator online from Roxio it will be version 9, but you'll still need to go back to the seller (Roxio or their agents) because none of us in the forum work for Roxio, and Roxio staff don't seem to come here now.

A good thing to know is that Roxio have a 30-day guarantee HERE, so if you bought it from them and they can't/won't make it work you should preserve your receipts and invoke the guarantee early.



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