MPEG2 Activation

[Fargois]

There was a running topic on this subject, then "JAMES HARDING" says:

=========

Good to hear!

 

And with that sage advice, I am going to lock this thread up.

 

If something else pops up, just start a new one.

=======

Good to hear what James? No resolution has been given, no answer, just frustrated customers that are unable to use software sold by your company and all you have to say is "I am going to lock this thread up.

If something else pops up, just start a new one."

I am making an assumption that you must be a ROXIO employee, digital guru (???) I was Hope that since you are GURU you may be able to something better than just shut the conversation down.

Tony (not a guru)

[Crossbyname]

I have installed this software many times and on different machines. Not once have I had any trouble Registering or Activating the software.

 

Good for you, I am so happy for you! As for me and the dozens of others out there who ARE having problems I recon I have knocked of at least 3 weeks of my life-span due to the stress and annoyance this particular problem as caused me. It is totally unacceptable. The fact that there are some people not having problems is neither here nor there - the fact is there is plenty of "us" out there to warrant a bit more extra work from Roxio in ensuring that future product releases are beta tested more thoroughly and patches are released more timely.

[bostondriver]

Registration / Activation info is saved in IE cookies.

Remove any IE cookies with Sonic/Roxio in this folder:

c:\document and settings\username\cookies

 

example:

username@activation.roxio[1].txt

username@registration.roxio[1].txt

username@www.roxio[1].txt

username@www.sonic[2].txt

 

I have installed this software many times and on different machines. Not once have I had any trouble Registering or Activating the software.

 

I don't use IE. It is still on the system, but I don't use it. Does your suggestion still apply to e.g. Firefox?

[ggrussell]

IE is embedded into parts of EMC9. Like the registration window that pops up -- IS IE. Doesn't matter what browser you use to surf with. The IE cookies above are there. Doesn't have anything to do with what you have set as the 'default' Windows browser.

[bostondriver]

If the procedure was supposed to remove the product completely, why isn't my system in the same state it was prior to my ever buying this? The key worked before, why not now?

 

I know about this supposed fix for the cd key problem, and will try it in a minute. But the question remains...

 

I'm not doing a re-install if the procedure described to here really removes all of Roxio.

 

This last fix for the CD Key issue for (ahem) re-activation solved the issue. I didn't try it until after backing up (and disconnected a few discs that I don't have capacity to backup) so things took longer as a result.

 

When told on the phone that the procedure puts the system back as if EMC was never installed obviously wasn't accurate. However, that was the expectation set. So I had to ensure that I saved what I had that matters. Ironically, most of this is on FreeBSD, OpenBSD and Linux partitions. But I just don't trust this EMC9 software to not screw that up at this point.

 

Anyway, I was able to install, activate mpeg-2 automatically and test a few things out. I really haven't used the software yet, but did get past the mpeg-2 activation part finally.

 

I *did* disable McAfee while doing the install. This scared the crap out of me.

I *did* disable the XP firewall, but it doesn't matter as upstream, there is a firewall that I have no control over and it wasn't disabled.

 

In case it matters, I installed EMC9, activated mpeg-2 and then installed the content.

 

I'll follow up with more if I think of anything. I was a long night.

 

Thanks to EVERYONE on this site for your help. Prior posts on this (and other e.g. cd key "re-install") issues provided enough info to get through all this.

[redcrypt]

If anyone is still having problems with this MPEG-2 activation thing There is a simple solution. Imagine if you didnt have internet but still wanted this product, no where does it say internet is needed to run this software. Simply turn off your internet and do it manually. This is what I did and it worked like a charm.

 

Turned off my internet so there was no detection

Opened Roxio again just as I had before and it still came to the MPEG-2 activation but this time there was a activate offline button.

I clicked that and it gave me a set of numbers and a website, these numbers do not work in the boxes it gives u below.

Turn back on the internet and go to the website it gives you http://activation.roxio.com/activateme/

Put the set of numbers you got in here and it will give you another combination of letters and numbers, This is your 25 digit activation code.

Turn your internet off again and go back to activate offline and put this new 25 digit code in the boxes and you should be able to be activated.

 

This is alot simplier than it may sound, Im not very good with directions and there may be an easier way to do it, Im just trying to recall from memory. Hope this works for everyone else like it did for me

[buckskin]

Has anyone with other flavors of this activation problem used this method to solve the problem?

 

By other flavors, I mean those who do not get "No Permission - Bad Install". For example, in my case, I see ERR_ACTIVATION_INVALID_PK (described here) when I try to manually activate.

 

Is the above solution meant to be used by all, or just those with the "No Permission - Bad Install" flavor?

 

Didn't work for "No permission - Bad Installation" problem

[Rafiki]

You asked a question: "...but is there really much of a difference between processors, memory, chipsets, WinXP SP2 etc?..." which is what was answered.

 

As for your Dell - it may be high end, it may be new - but that doesn't mean you have the latest drivers. Most graphics cards ship with a CD which can be out of date by the time it arrives. Add to that the time it may have been sitting in the store

 

ALWAYS go get the latest drivers from nVidia, ATI or whoever and do the same for sound - they will be far more up to date than the set you got

I may be "newbie" on this site but not a "newbie" when it comes to PCs so in this case the version I'm running (and was supplied with the box) is the latest on the NVIDIA website - V91.36. So now we've put that one to bed, please refer to my other post as I'd appreciate any input on how to resolve the issue of an Error window with no error text in it! See http://forums.support.roxio.com/index.php?showtopic=16697 as it seems you answered with the same comment re drivers.

[Peaty]

There was a running topic on this subject, then "JAMES HARDING" says:

=========

Good to hear!

 

And with that sage advice, I am going to lock this thread up.

 

If something else pops up, just start a new one.

=======

Good to hear what James? No resolution has been given, no answer, just frustrated customers that are unable to use software sold by your company and all you have to say is "I am going to lock this thread up.

If something else pops up, just start a new one."

I am making an assumption that you must be a ROXIO employee, digital guru (???) I was Hope that since you are GURU you may be able to something better than just shut the conversation down.

Tony (not a guru)

 

 

I was kind of thinking the same thing. I've subscribed to this thread in hopes that if/when a solution if found, it would be posted here. I know I will post here if I get a solution to share. At this point though the situation us unresolved, why lock the thread until that time?

[james_hardin]

There was a running topic on this subject, then "JAMES HARDING" says:

=========

Good to hear!

 

And with that sage advice, I am going to lock this thread up.

 

If something else pops up, just start a new one.

=======

Good to hear what James? No resolution has been given, no answer, just frustrated customers that are unable to use software sold by your company and all you have to say is "I am going to lock this thread up.

If something else pops up, just start a new one."

I am making an assumption that you must be a ROXIO employee, digital guru (???) I was Hope that since you are GURU you may be able to something better than just shut the conversation down.

Tony (not a guru)

You are making a lot of assumptions, most of which are wrong…

 

Derek Adams started the thread. My reply was to his message indicating the problem was solved, thus the thread was complete. There were a fair number of thread crashers with 'me too' posts that contribute nothing and were making the topic too big to make sense of.

 

Likewise, if you read through the thread as well as the pinned post at the top, this issue is pretty well under control.

 

You clearly have other issues but this is the only Topic you have started. Perhaps if you list your PC specs and clearly state your problems, we may be able to help you. There is a "Bad Install" message you mentioned in one post and that raises an eyebrow…

 

I do not work for Roxio. All Roxio employees will carry the xxxxrox suffix and probably be listed as 'moderator'.

[Cigar52]

I have done all that is suggested. I do not get any activate offline. I have stripped the Sonic/Roxio programs and still get the error "no permission - bad installation". Any suggestions?

[Brassrat]

Didn't work for "No permission - Bad Installation" problem

 

I tried using the 'clean installation of Easy Media Creator 8 or 9' from the knowledge base ... to no avail

UNTIL i remembered that i had enabled Firefox as my default browser. I then re-did the un-install and re-install with ie7 as my default browser ... AND LO AND BEHOLD ... IT WORKED!

 

so, either just un-installing and re-installing eventually does it for some unknown reason OR at least on my machine having FireFox as your default browser causes problems.

[gi7omy]

I had no problems with it - and I have FF as default (IE6 is only used for MS upfates - EXCLUDING IE7 and WMP11 )

[grandpabruce]

Has anyone with other flavors of this activation problem used this method to solve the problem?

 

By other flavors, I mean those who do not get "No Permission - Bad Install". For example, in my case, I see ERR_ACTIVATION_INVALID_PK (described here) when I try to manually activate.

 

Is the above solution meant to be used by all, or just those with the "No Permission - Bad Install" flavor?

 

Who knows? Give it a try, and report your findings. Hopefully, Roxio will have a fix for this activation stuff, so everyone will get activated as soon as the software is installed.

[Rafiki]

It does for the majority of users. People who post here represent but small percentage of the total sold. No software company can guarantee tht their software will on all machines. But then being a director of a middle-ware software integration company, you would already know that.

Sure, but is there really much of a difference between processors, memory, chipsets, WinXP SP2 etc? I would have thought the only significant place for difference would be in the graphics area, therefore for Roxio to supply a list of tested graphics environments, or known issues with certain graphics cards would at least be a start.

[gi7omy]

The program does require a fairly good graphics system due to the load placed on it.

 

However, it also requires that chipset to be up to date - and out of date drivers cause a lot of problems. Updating drivers is basic computer maintenance and no program maker actually anticipates that the program will be installed on a poorly maintained machine

 

That being said - trying to run it on an old bare-bones chipset with maybe 64 MB of shared RAM is nowhere near enough for it to function

[Rafiki]

The program does require a fairly good graphics system due to the load placed on it.

 

However, it also requires that chipset to be up to date - and out of date drivers cause a lot of problems. Updating drivers is basic computer maintenance and no program maker actually anticipates that the program will be installed on a poorly maintained machine

 

That being said - trying to run it on an old bare-bones chipset with maybe 64 MB of shared RAM is nowhere near enough for it to function

My DELL was only purchased in August 2006, the NVIDIA Quadro 4500 is running the latest chipset and drivers, has 512MB on board and is a "mother" of a graphics card. In fact the entire box cost me in excess of US$5,500, so it's not installed on low-end or "a poorly maintained machine"!

[gi7omy]

You asked a question: "...but is there really much of a difference between processors, memory, chipsets, WinXP SP2 etc?..." which is what was answered.

 

As for your Dell - it may be high end, it may be new - but that doesn't mean you have the latest drivers. Most graphics cards ship with a CD which can be out of date by the time it arrives. Add to that the time it may have been sitting in the store

 

ALWAYS go get the latest drivers from nVidia, ATI or whoever and do the same for sound - they will be far more up to date than the set you got

[whitfambk]

I have done all that is suggested. I do not get any activate offline. I have stripped the Sonic/Roxio programs and still get the error "no permission - bad installation". Any suggestions?

 

 

I also have the same "mpeg-2 activation" issue. Maybe the question should be "why are some users getting the OFFLINE ACTIVATION window, and others do not"? I personally have yet to disover this option while trying to complete my activation. If there is only one version of Creator 9, why aren't the same options available to all users? Maybe if there was another way to get the required 25 digit activation key, it might solve all of our problems.

[gi7omy]

Some people have tried several times before the offline activation window came up. Why that should happen is still a bit of a mystery but all you can do is to keep trying and hope it does occur.

 

In the meantime, Roxio are aware of this and are working on it

[bostondriver]

Who knows? Give it a try, and report your findings. Hopefully, Roxio will have a fix for this activation stuff, so everyone will get activated as soon as the software is installed.

 

Well I tried to be the guina pig. Now I'm REALLY SCREWED.

 

The remove went just fine. I put the EMC9 disk in and Viola! The CD Key that is inside the case, the very same CD Key that worked over a month ago, now is NOT VALID.

 

I've been writing SW professionally for 25 years. There is NO *&^%ing excuse for this crap.

 

If the procedure was supposed to remove the product completely, why isn't my system in the same state it was prior to my ever buying this? The key worked before, why not now?

 

I know about this supposed fix for the cd key problem, and will try it in a minute. But the question remains...

 

I'm not doing a re-install if the procedure described to here really removes all of Roxio.

[Fargois]

Well james, the fact that you are saying that I wasn't on topic, and you're reference to the "Bad Install" leads me to consider that fact that possibly you are not reading the thread very carefully. About half the posts have to do with the fact that when we try to "activate" instead of the activation window we get an error window that states " No Permission - Bad Installation", (In short, the solution you keep telling us to try is not valid for that error) try re-reading the thread and see if I'm not accurate.

Sorry if I sound frustraded, but I am. Even if you are not employed by ROXIO, they obviously have given you the ability to shut down discussions, something that you did, before the resolution to the issue has been given by ROXIO. How about using your "influence" with ROXIO to try to get some answers for us, do they recognize the issue? are they working it? Do they have a work-around? When do they think they will have a fix for it? Can we expect any patches or updates to address the multiple issues with this release?

Again, sorry if I sound "short", but I tend to get that way when it looks like i'm getting ignored or "snowed"

Tony

[Rafiki]

As a "newbie" who also experienced the dreaded "mpeg-2" activation error, even though I had no issue for the previous 2 months after purchase, the advice offered here was invaluable. I do however find it strange that the evidence presented here, including the KB article by Roxio themselves, all point to some fundamental and known issue with the activation of the codec. I had to uninstall and reinstall EMC9 three times to get it to work correctly and the final clue re the cookie removal and doing the activation PRIOR to installing the additional Content clinched it.

 

I now however have another issue that makes the VideoWave 9 component almost useless, which I will address in another part of this forum, but as director of a middle-ware software integration company, I find the instability of EMC9 absolutely incredulous!

 

As detailed on other threads, the sheer frustration and wasted time expended having to nurse dysfunctional software to do what it was purchased to do (I've had it for some three months now and am still to get ANY video editing actually working), smacks of poor or non-existent pre-release QA. I keep looking for patches to shore-up these instabilities, yet surprise, surprise, there's none to be found.

 

Add to this the comments from other users re the lengthy times on support calls and one wonders how the Roxio products rate so well in evalutations, which of course influenced my purchase. Consider a user in Australia where Roxio isn't represented so calls are not an option, and this might give you some insight into why this forum is in such demand.

 

I would prefer however that the software performed in the first place!

[ggrussell]

I would prefer however that the software performed in the first place!

It does for the majority of users. People who post here represent but small percentage of the total sold. No software company can guarantee tht their software will on all machines. But then being a director of a middle-ware software integration company, you would already know that.

[dutch]

 

Have tried all of the pinned and unpinned fixes mentioned and still cannot activate the mpeg-2. Still get no permission- bad installation and no opportunity to activate offline. Have spent hours on hold for technical support only to have them tell me to run one patch program and call back when done. then I wait another hour on hold. This went on from 11 am till 6pm last night. I must say that at 4pm I finally got to speak with a man from Rochester NY who tried his best to help and stayed on the line while we tried to find a resolution. At 6:20 pm we ran out of ideas to try, and there was no improvement and no successful activation of thr software. He told me that he would try to email me this afternoon with another suggestion. If I can't resolve this issue very soon, I will return the software and look to another vendor. The sad part is that the software worked for a few days after installation, then stopped. Just can't understand it.

 

Dutch

[dutch]

Can't thank you enough. Your directions worked.

 

Dutch

 

 

 

Just managed to resolve the problem of the error msg

when trying to activate the codex, error "No Permission - Bad Install"

 

First go to this site: http://kb.roxio.com/content/kb/Creator/000086CR

download the document. This is a step by step instruction on doing a clean

installation of EMC 8 and EMC 9.

Follow the instructions to the letter including the part of

downloading and installing the microsoft clean up utility.

Firts use the add remove utility to remove all roxio and sonic software,

then run the MS utility to do the same then follow the instructions for

cleaning up the registry and finally reinstall.

It worked for me, hopefully it will work for you also.

I am very frustrated with the software, but I'm actually

pretty pleased with the response from the roxio help desk.

Give this a try, it does work.

Tony