How to Install EMC9 upgrade [that's up-"G-R-A-D-E"]

[BonzaiDuck]

I'll call it my "MOJO" because I've had it working since 2004. There has never been a Windows Re-install. The RAID0 array has never crashed. The "System" and "Application" event-viewer logs. are all in the blue, save for a couple yellow warnings that are benign and known issues with firewall and AV software makers.

 

And I want to keep those logs "in the blue."

 

I had upgraded my version 8 EMC to 8.5. Still have the download update 8.5 file. I found the ad showing an "upGRADE" price for version 9 that was "attractive." I downloaded it and the Content CD data.

 

There is no information about whether to uninstall verision 8.x and then install the version 9 software that I downloaded. The first thing I tried doing was uninstalling version 8.x, running my registry cleaner between successive reboots, checking the event-viewer logs (all "blue"), and installing the version 9 software.

 

There are no glitches in the install process, no lockups or errors. But when I check event-viewer, the Applications log shows warnings (yellow) connected to MsiInstaller, Event ID-s 1004 and 1001 respectively. The two warnings show up after every reboot.

 

The 1004 message occurs first, and looks like this:

* * *

Event Type: Warning

Event Source: MsiInstaller

Event Category: None

Event ID: 1004

Date: 11/27/2006

Time: 12:19:06 PM

User: NT AUTHORITY\NETWORK SERVICE

Computer: P4P800-MOJO

Description:

Detection of product '{AC0EE5B0-. . . . . . . . . . . . . .41B}', feature 'SoleFeature', component '{BC75C223. . . . . . . . . . .537ED}' failed. The resource 'HKEY_CLASSES_ROOT\DMX.PLAYDVD\' does not exist.

 

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. * * *

 

The 1001 warning looks like this:

* * *

Event Type: Warning

Event Source: MsiInstaller

Event Category: None

Event ID: 1001

Date: 11/27/2006

Time: 12:19:06 PM

User: NT AUTHORITY\NETWORK SERVICE

Computer: P4P800-MOJO

Description:

Detection of product '{AC0EE. . . . . . . . . . .}', feature 'SoleFeature' failed during request for component '{3E97. . . . . . . . . 4B03C}'

 

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

* * *

I traced the component-codes through a file-search to a file named either "updates.jrs" or "upgrades.jrs" -- but I think it was "updates.jrs".

 

I reinstalled EMC version 8, but did not reinstall the update to 8.x. Then I tried installing EMC9. I still get the same warnings again in the event-viewer.

 

I notice that there are some issues on this forum with MsiInstaller, and a recommendation to download the Windows Installer Cleanup utility ver. 3.1 revision 2.

 

I paid good money for the EMC9 download, and I want "MOJO" to continue "workin'" -- and that means with a minimum of event-viewer warnings and errors. It may be that I would have discovered some other problems people are having on this forum if I had ignored the warnings. I just do not want to continue with this until the problem is resolved.

 

Any insights in the meantime would be helpful, and I will continue reading through some of the other installation advice here while I wait.

 

And . . . "PS" . . . . .I don't want version 8.x on my system hogging disk space if I'm going to run version 9.

 

I look forward to some responses here, and will be grateful.

[BonzaiDuck]

If you are actually using the software on a network, I am surprised it works at all. What OS are you using?

 

Windows XP Professional Service Pack 2 [+ Microsoft Update and Windows Update "automatic updates."]

 

It works fine, apparently.

 

I need to explain that I was a database mgmt & programming "expert" for some 12 to 15 years, and picked up networking skills so I could provide an ORACLE database-server to my students. But there were gaps in my understanding.

 

There are benign Event Viewer log warnings and errors in a home-networking situation -- usually peer-to-peer without a domain server -- when DHCP services are used from the internet router. Many of these routers seem to lack some few little features that might be better provided by making one of the computers provide the DHCP server capaibility.

 

So I spent time trying to tighten up security, and getting rid of these benign errors. I had let these things go -- let them fester -- for some five years now, and it annoyed me. There was one "problem" I thought I had which wasn't really a problem: I only needed to learn about a checkbox setting in a "Remote Desktop Connection" installation. We've been using XP for maybe three or four years, and I hadn't figured out that there was a Remote Desktop capability until two or three weeks ago. I could've saved my old legs the trouble of running up and down the stairs to the other machines. Call me "Dummy."

 

I was able to confirm that MyDVD seems to work fine, and as I said, it captures without effort from my PVR-500.

 

Per the problem with the 1001 and 1004 errors, I have determined that there are two components -- not sure which they are -- which are causing these errors in respect to their being sought by "Roxio Media Experience." Since my last post here, I thought they could be removed by excluding Media Experience from the installation, but to do that, one must exclude "My Media" which contains CinePlayer and Media Manager in addition to "Media Experience." It is too bad that another set of "install/don't-install" option doesn't split out from the "My Media" option.

 

I was also able to determine that "Media Experience" works fine, once registered, totally well-behaved. But the MsiInstaller errors are still logged upon reboot.

 

I don't know why I should have problems running the EMC9 on a computer connected to a LAN. Why would you think that? I've never had problems with this before. I'm not trying to use the software in some "deployment scheme" among all the machines in violation of the license. It is only installed on one machine. And as far as I can tell, the network is not causing a problem, although the logged errors fall into the category of "NETWORK SERVICE" with "source: MsiInstaller" and the respective Event ID's I've mentioned.

 

Also, we bought a license of the product for my sister-in-law's machine, which is also on a LAN at my brother's house. This was purchased as a "new license," while the bargain Roxio offered me a few days later was a price on this installation as an "upgrade" to my earlier version. But from what I can tell, the download files are the same. This downloaded file installs without having EMC 8.5 on the machine, and anyway, the errors occurred when I first took the precaution that an upgrade might require the previous version.

 

But sis-in-law doesn't have these event-viewer logged warnings. Hers was a clean installation, and I was the techie who made it, so I should know.

 

Regardless of what others may say, I think this is a very ponderous software package. What would be wrong with offering users the option of installing this or that component independently from a single "Install" menu triggered by "Autorun?" There are too many things you have to accept under any of too few installation choices -- you get the baby AND the dirty bathwater.

 

As far as the design of the windows surfaces, some of the programs look similar to SageTV or BeyondTV, and I thought the menus were clunky. It is a design-style I might characterize as a 21st century version of "art-deco." Or maybe some other description is more appropriate, but the windows surfaces to which I refer are over-simplified, with dull, over-simplified icons. It seems as though the surfaces are designed to cater to idiots from Generation Z.

 

Just my passing, casual observation. One develops his own biases as one gets older. [but . . . .these kids . . . . they don't have a freaking clue. "Ullysses S. Grant helped George Washington at Yorktown." Yes, the school system is in big trouble, but the culture -- and the population to which it caters, is just as much to blame. . . . ]

[BonzaiDuck]

Download; Yes have both warnings, Windows XP Pro SP2

 

Thanks, Gi7omy. Now the question remains as to whether reinstalling the Hauppauge driver with access to the Media Experience 9.msi file will "cause" a "completed installation" and eliminate the EV app-log warnings.

 

Johnata -- what sort of capture hardware are you using?

[grandpabruce]

The software was not designed to work on any kind of network. That is why I asked.

 

I have a LAN system, so to speak, but I don't try to run the software from my other computer.

[BonzaiDuck]

Mine is revision 2, also.

 

Latest update per the source of the MsiInstaller 1001 and 1004 event viewer warnings:

 

There is some reliable intelligence that the "DMX.Player" module stands for "Dell Media Experience." The Roxio item is filed under "Roxio Media Experience."

 

Since I've never owned a Dell -- build all my machines from Intel and Asus motherboards -- I am clueless here.

 

There should be a fix for this, and there should've been a response to my web-ticket after two weeks of no response from Roxio.

[BonzaiDuck]

UPDATE: Called Roxio's 888 tech-support number. Waited about 20 minutes. Finally connected to a real person named "Bill." Bill had me do some few things to check the "My Media" program group, but we found nothing definitive. I mentioned that other posters on this forum had been showing the Event Viewer warnings since October.

 

Bill said to get a web-ticket through the self-serve support feature. I sure hope they can clean this up and unravel the mystery.

 

Bill noted that people with "Trial versions" of EMC9 might experience similar problems, but the download I got was for a purchase and obtained through the link from the order confirmation. The right CDKey was entered; and installs I tried from the backup disks they sent from Roxio also show the same EventViewer warnings after installation.

 

So far, I have not been able to determine if anything "fails" with the Roxio programs. Everything SEEMS to be working, but I cannot test the entire suite of programs and plug-ins in a few minutes, or -- for now -- even in a few days.

[BonzaiDuck]

The registry key that eventID 1004 refers to has the following on my system (stand alone PC, XP SP2 allupdates, EMC 9 full install+ content)

Exported key with regedit: [etc . . . remainder of jeanroselfeld's post.]

 

thanks, Jean.

 

I've copied your post into a notepad file so that I can further scrutinize my registry. Most of the entries you show seem identical to mine, although I note there are double-slashes in some path specifications. I'm not sure why there should be such double-slashes.

 

All of the "resources" and programs specified in my registry-key entries are "there" on my hard disk.

 

What amazes me is the lack of response from my posted support-web-tickets with Roxio.

[BonzaiDuck]

First of all this is a place for those that ARE having trouble. The percentage of totaly users having problems is really rather low. The odds are that you will not have any problems whatsoever. I've installed EMC9 several times for friends and family and not a single one of them have had problems. If they did, I would be first person they called.

 

For gi7omy and ggrussell

 

See -- I've tested several of the components and they seem to work. But the Suite definitely is causing these Event-Viewer app-log warnings 1001 and 1004 to come up in pairs at boot-up. I was able to make a slipstreamed XP SP2 disc for another computer anticipating a new OS installation. Later, I checked the EV app-log and found several of those warning pairs in a continuous string, corresponding to the time when the slipstream disc was created with Creator Classic. These things should not be happening, but many users who are happy with the product probably haven't looked at their Event-Viewer logs. Some may not even know what the Event Viewer is.

 

My web-ticket is still open -- has been for several days now, with no response. There are other software products which cause these warning pairs of IDs 1001 and 1004, including some issues with Microsoft Office components. A web search will turn up various user forums and an MS KNowledgebase article pertaining to Office. But these errors on my system are definitely traceable to "Roxio Media Experience" -- in all cases.

 

Today, I decided to edit the registry. I had a license to ECDC v6 briefly installed on this system when I built it in 2004, then upgraded to version 7 and 7.5 with a new license. I bought a new license to version 8 and upgraded to version 8.03. I've now upgraded to version EMC9.

 

With the registry edit, I discovered that uninstalling the old software -- as I had done over the past two years -- did not delete a ponderous accumulation of registry entires -- software keys, data and values associated with those products. I stripped them all out of the registry and then ran a registry cleaner twice, rebooting the system with all event-viewer logs "in the blue," full connectivity, no problems. I defragged the hard disk.

 

Now, I've re-installed EMC9, and I still get the warning pairs in the App log -- again. Yet my sister-in-law's installation of a separate EMC9 license of two weeks ago shows no such problems. Both computers use the same Intel 865PE chipset; both are using XP Pro SP2.

 

The only difference -- I chose -- and still choose -- not to install "Xingtones" or "SightSpeed." But these elements aren't included in the program group with the component referenced by software-key in the event-viewer warnings: "Roxio Media Experience."

 

I think the software manufacturers should clean up their act on "uninstallation." Programs should not be leaving software key references in the registry when they are "uninstalled." I was joking an hour ago, but I said "No wonder we've gone from 20GB of disk space, to 80GB, to 160GB, to 250GB and nearly a terabyte in a four-disk RAID5 array, but as soon as the drive capacities, memory-module-size, CPU and GPU speeds and other hardware features improve -- the software developers grab it. And if that isn't enough, their products generate warnings in the Event Viewer. . . . . "

[johnata]

what sort of capture hardware are you using?

I'm not using any capture hardware...

[johnata]

In your case, the card is different - the s/w is the same. To me that suggests the card is the problem and not the s/w. Have you checked for new drivers or for any reported incompatibility on their website?

 

Except I have a different card and am seeing the same strange events. It is more likely due to a difference in the registry somewhere but is hard to pin down exactly where. But at least the keys that are referenced appear to be exactly the same.

 

-- John

[BonzaiDuck]

The software was not designed to work on any kind of network. That is why I asked.

 

I have a LAN system, so to speak, but I don't try to run the software from my other computer.

 

Oh! You're absolutely on the beam there. The software was meant to be run as standalone, workstation software -- not to be shared. So there is no sense in even trying to use it that way, even if one were to be unscrupulous about licenses. And even there, with activation and registration schemes, such attitudes aren't worth the trouble. Even if the costs are unknown, the uncertainties aren't worth any benefits to speak of.

 

The only reasons for having a LAN include sharing of the internet connection, file-and-printer-sharing, etc. If there is "server" software -- for instance, database software that has advantages for being installed in a client-server setup for more than one user at different workstations, you will pay for it, or the versions allowed by companies like ORACLE will limit the number of users.

 

I use my file-server to back up files from workstations used by two people. If I create files or work with files through the Roxio software, I transfer any archival data from server to workstation first, and work on it while it's on the local drive(s).

 

Two other machines function as print-servers and double for scanning devices. I want to reduce the household power bill, but this entails getting the "other party" to avoid running her machine(s) 24/7. The front-end machines are set up for "sleep" mode or hibernation. That leaves the main server system, and it has a power draw of less than 95W when it's not working very hard.

 

I still need to get to the bottom of this MsiInstaller problem. Will probably call Roxio tech-support on Monday. Again -- I'm not the only person who has this problem. What I still do not understand is how my sis-in-law's system would not have it, and mine does. I built both computers, and the software installations are roughly parallel. In fact, they both have the same chipset. It doesn't make sense.

[grandpabruce]

You might want to install the latest MS Installer. It'll help keep your mojo working.

[BonzaiDuck]

Does anyone know how many background services are provided by XP Media Center Edition which might be used by Roxio Media Creator 9?

 

I'm wondering if the software isn't looking for two such services, and that they are not, of course, being provided by my XP Professional installation. This is the same dilemma that prompted me to purchase SageTV (and BeyondTV, which fell short of my expectations). I had purchased a PVR-500-MCE dual-tuner-capture card, and discovered that the wonderful "TV" interface provided for earlier Hauppauge TV-Capture cards was not provided with the hardware. You were expected to have XP "MCE". And I didn't want to change OS flavors.

 

I notice that Roxio is offering a Beta version of a software -- possibly other plug-ins for EMC9 -- called "Kio" -- and that Kio is supposed to provide the MCE-type services.

 

Any insight on these matters?

[BKellum]

The software was not designed to work on any kind of network. That is why I asked.

 

I have a LAN system, so to speak, but I don't try to run the software from my other computer.

He is not referring to running the software over a Lan, just the fact that he has his PC connected to a Lan which should not make any difference at all to EMC 9.

[jeanrosenfeld]

The double slashes in path names are just the way .reg files show when you export a registry key, and how paths are written in .reg files that are to be merged into the registry. Merging the file to the registry, they will correctly show single slashes in Regedit. Don't modify to double slashes in regedit! :-).

 

If that key is there with all entries correct, I am somewhat surprised that your error 1004 says that the resource could not be found. One possible interpretation is that one or other of the files

 

C:\Program Files\Roxio\Media Experience\SDMXProductIcon.exe

or

C:\Program Files\Roxio\Media Experience\DMX.exe

 

do not exist or are not at the location indicated by the path, or are corrupt.

 

A more remote possibility is that the permissions for the HKEY_CLASSES_ROOT\DMX.PLAYDVD have got changed or corrupted, so the key could not be read. To check permissions, right click on the key, click permissions, check that system has full and read permissions (i.e. those boxes have a checkmark in them, the grey background just mean the permissions are inherited from a key higher up the tree, in this case HKEY_CLASSES_ROOT). Ditto for Administrators.

 

Can't answer for lack of response from Roxio, I'm just a simple user.

 

BTW, apart from the error logs, do the components of EMC 9 work or not? I'm not clear whether you still have installed. Since the errors seem to relate to DMX, try opening first cineplayer, register it. then also try opening DMX. The reason I suggest that is that if the errors logs only showed up once during install, they may not be relevant after install (except for the hurt done to your pride in keeping MOJO pristine :-).

[The Highlander]

You might want to install the latest MS Installer. It'll help keep your mojo working.

 

Dead on the nail Bruce....

Id agree to...

Here is the link for you http://www.microsoft.com/downloads/details...;displaylang=en

[gi7omy]

John, what Bonzai said was:

 

"...my brother's machine has identical hardware to mine with the exception of my PVR500 MCE card, and has a perfect Roxio 9 install without Event Viewer App-log MsiInstaller warnings...."

 

The difference is the PVR500 card and it's not a great leap in the dark to suppose that if a box without it works but one with it doesn't, then the difference is down to the PVR500.

 

It looks very likely that the problems are down to some form of incompatibilty between the card, its drivers and the suite. Not sitting at any of the machines, I can't say for certain what that would be. My card is an Avermedia Digital TV one and I don't have any problems so I have to admit that I honestly don't know why the Hauppage one is doing it

[Beerman]

I can only add that I've had no problems with EMC9 and my PVR 500. In fact, as far as it being picked up by EMC, it's never worked this well in 7, 7.5 and 8.

I've tried different drivers and have found no difference as so far as the card and EMC---though I have noticed differences in drivers with other capture software I use.

[BonzaiDuck]

He is not referring to running the software over a Lan, just the fact that he has his PC connected to a Lan which should not make any difference at all to EMC 9.

 

Exactly. My thoughts exactly.

 

I have friends who maybe buy a new computer and junk the old one, when there is still plenty of life left in the old. I'm talking about a machine that might be four years old when the life of components is expected to be ten years. For less than $100, and to provide, say, a husband and wife or any two family members simultaneous access to the internet, they could network the systems, even if there is no printer and file sharing.

 

Another friend let his newer system get so choked up with downloaded schlock that he was afraid to network it with his "research" computer or hook the latter up to share the internet. But this misery could all be avoided by selective software installation and the right firewall and AV software -- or just common-sense.

 

Thing is -- with machines using dial-up, or systems that are "kept off the internet," the windows update and auto-update features of other software doesn't work very well, or not at all. I don't know how people manage without a decent broadband connection, and sharing that connection with other household computers (if any).

[grandpabruce]

He is not referring to running the software over a Lan, just the fact that he has his PC connected to a Lan which should not make any difference at all to EMC 9.

 

I know that he is not referring to running the software over a network, but I was not sure until he said he wasn't.

 

(snip)

Thing is -- with machines using dial-up, or systems that are "kept off the internet," the windows update and auto-update features of other software doesn't work very well, or not at all. I don't know how people manage without a decent broadband connection, and sharing that connection with other household computers (if any).

 

Up until 3 years ago this month, I was on dial-up and shared the connection. It was miserable. I have low end broadband, but I live out in the middle of nowhere, so I gladly take it.

[BonzaiDuck]

I know that he is not referring to running the software over a network, but I was not sure until he said he wasn't.

Up until 3 years ago this month, I was on dial-up and shared the connection. It was miserable. I have low end broadband, but I live out in the middle of nowhere, so I gladly take it.

 

Well, this is somewhat "off-topic," but it's always a pleasure to converse.

 

I myself am looking to equip a fiberglass "Burro" or "Casita" camper-trailer with an A-frame folding solar-panel and some spare batteries. I'm wondering if it will be possible to get some sort of Direct-TV and satellite-internet configuration for it so I can park on the edge of the John Muir Wilderness and stay "plugged-in." The question is whether the mountainous regions would make satellite-internet (or Direct-TV) feasible, but there are other remote places where it might work.

 

I get a little uneasy about where the software industry is headed. For example, it seems like every component of EMC has an auto-update feature that requires opening a port to access the web. The firewall options available now can "stealth" these ports, but just because you purchased a license with a company or that it has a stellar reputation doesn't mean that the links cannot be exploited in one way or the other.

 

Today I'm also peeved -- for about the fourth time in a year -- about my "Brittanica Ultimate Reference Suite 2006" software. It requires (Sun) Java plug-ins. I don't think that's the problem, but all I need to do is change firewall or AV software, and the d**n thing won't load past its splash-screen.

 

I long for the days of simplicity, but I sure do like the features of MyDVD . . . .

 

Now if I could only get some help getting rid of the Roxio-related MsiInstaller warnings at startup. Built this system two years ago -- it's OC'd to a nice, stable 10% over stock settings and the memory has super-low latencies -- a screamer for it's "socket-478" generation. The worst trouble I've had with startup warnings in the Event Viewer was the understandable DHCP error that the machine's previous address had not been renewed. So? The router would give it a new address . . . .

 

We had one system set up with a 56K V90 modem for dialup until 2001, and installed with Sygate proxy-server. We could share the dialup connection throughout the house. It wasn't that much slower than a single machine connected via dialup, unless one system was downloading upgrades while another was being used to "surf." But once you graduate from dial-up to even a slow broadband, you never want to go back.

 

My cousin wanted to get internet on his yacht. satellite would be too unstable, because of the constant movement. He tried using a cell-phone at about 14Kbs. At least he tried. But he fried the computer's motherboard by using a UPS that didn't have an auto shutdown feature, and the auxiliary generator on the boat . . . . well -- not exactly "clean" power. The battery was dead for letting it discharge all the way, and starting up the generator without a proper surge-protection zapped the system.

[BonzaiDuck]

First -- back to jeanrosenfeld:

 

BTW, apart from the error logs, do the components of EMC 9 work or not? I'm not clear whether you still have installed. Since the errors seem to relate to DMX, try opening first cineplayer, register it. then also try opening DMX. The reason I suggest that is that if the errors logs only showed up once during install, they may not be relevant after install (except for the hurt done to your pride in keeping MOJO pristine :-).

 

OK -- since I retired, I haven't kept up with the various ways of manipulating the registry, so your remarks make sense. But all my registry entries correspond to yours.

 

The MsiInstaller "resiliency" problem (with warnings 1001 and 1004) seems to be common to other softwares. Even some Microsoft products -- like Office and SQL Server -- show questions about the resiliency at forums like MSDN. MS shows fixes for their products; other people show the warnings for installations of Intuit Quickbooks, and there are additional instances in web-forums with people puzzled about the resiliency problem.

 

Roxio just "closed" the web-ticket related to that problem without response. Maybe -- they're "working on it" and haven't anything to say yet. Maybe -- it requires some effort from the Microsoft end. All I know is that for four (4) legitimate licenses to EMC9 purchased within my family, I've installed two of them -- each for my brother and sister-in-law respectively -- and despite the other clunky difficulties shown by registries on their systems, the EMC9 installations are "clean" (and without the MsiInstaller warning-pairs.) Other "Windows Help" web-sites suggest these warning-pairs in the App Viewer MAY be successfully resolved by the user, but that they also MAY (equally) require work on the software developer's end -- leaving the user helpless.

 

In my case, all the software seems to work fine. I've had a couple crashes ("application hang(s)") with VideoWave 9, but nothing consistent enough to troubleshoot or warrant intensive investigation. The program seems to work just fine with MPEG capture files on a disk that has been de-fragged thoroughly. And I have to say that the "hourglass" delays with the program are not nearly as annoying now as were earlier versions, or buggy alternatives like Pinnacle Studio. I've edited some "Intro-Trailers," and menus with MyDVD, and trimmed a two-hour MPEG without forcing the audio and video to go out of sync. I've burned several discs successfully.

 

But after any given session, when I look in Event Viewer App-Log, there is a trail of yellow icons and warnings -- 1001, 1004, 1001, 1004 etc. etc. etc.

 

For Johnata:

 

I have seen the same errors in the event log - they might be benign but I have problems starting up Cineplayer or Media Experience (actually the same program). It starts up and then exits silently. If anyone has any ideas, would appreciate the tip.

 

-- John

 

All I can say here -- your installation may have some glitches that are unrelated to each other. It could be that the problem we share is one problem, and your difficulties with Cineplayer and Media Experience derive from something wrong with your codec or encoder installations. There seems to be plenty of info in this forum about troubles with drivers and codecs, so I'd direct you to delve into those posts.

 

You didn't say what other hardware you're using. I'm just shooting in the dark here. I'd only guess that some other component didn't install or install properly. So the best comfort I can give is to suggest that -- IF this is your first installation attempt -- go through the uninstall procedure, get the MsiInstaller Cleanup tool, remove the hard-disk folders related to roxio, run a registry cleanup tool (I forgot the name of it, but there is a "freebie" out there that is supposed to be good) -- and then after the successive reboots, reinstall.

 

For me -- I'm darn sick and tired of uninstalling and reinstalling to get rid of what may be benign warnings in the Event Viewer -- so I'm "livin' with it."

 

And -- here's some heretical thinking that will not provoke great appreciation from Roxio's corporate hallways. I'm looking at alternatives from InterVideo and ULead. In fact -- I will download the trial software tonight. PC Magazine gave Editor's Choice to ULead's VideoStudio 10 last summer. And InterVideo has some reasonably priced software that covers other features of Roxio's suite.

 

Looking back over decades, I see that "software" has always been a "leak in my wallet." I'm a lot more careful now, but "STUF" happens. It's part of the consumer's "stations of the Cross."

[Mo-Dean]

I am a newbie.

 

I am running Creator 6 Platinum. My computer is a DELL Dimension E310 - MS XP Media Center Edition, Version 2002, SP2, Pentium 4, CPU 2.8GHz, 2.79 GHz, 504 MB of RAM. (new Feb. 06)

I didn't do all the upgrades, 6 works for my needs. I want to upgrade to ECM9, but reading the forum for approx. 3 hours now, I'm not sure I want to. I'm not a total idiot or comp. illiterate, (bad speller), but the things I'm reading about all the ECM9 problems, my Christmas gift under the tree is worthless. All the BS you guys are talking about is way over my head. I don't even know how to get into safe mode. If I can't plug and play, much like Creator 6 was, I'm screwed.

 

What do you think?

 

Like most people I have a full time job, getting to ROXIO tech support would be almost impossible.

 

This is probably the wrong place to discuss what I have typed, but like I said, I'm new.

 

Mo-Dean

[johnata]

John, what Bonzai said was:

 

"...my brother's machine has identical hardware to mine with the exception of my PVR500 MCE card, and has a perfect Roxio 9 install without Event Viewer App-log MsiInstaller warnings...."

 

The difference is the PVR500 card and it's not a great leap in the dark to suppose that if a box without it works but one with it doesn't, then the difference is down to the PVR500.

 

A computer is a combination of hardware and software - it's a leap of faith to assume that only the hardware can cause the software to behave differently. For example, I do not have the PVR500 MCE card and have the problem. It might be interesting to know the software history of each machine and what was installed on it previously and now.

 

Maybe this is something for Roxio to sort out. I just wish they'd get to it sooner than later.

 

I think you're right... did you file an incident with Roxio?

 

-- John

[gi7omy]

If you consider how many copies have been sold and look at the number of posts here, it's just a small percentage of people who seem to have problems.

 

If you do, first of all, make sure that all your drivers are up to date (especially the video drivers - and, for preference, get those from the video maker and not from Dell), turn off anti-virus before you start installing and also make sure that you do NOT try installing if Drag to Disc is enabled in 6 (that can cause problems if the new version tries to install it as well)

 

Anything else - we're here almost round the clock (covering between Ireland and New Zealand so someone is always around to try to help)

[ggrussell]

First of all this is a place for those that ARE having trouble. The percentage of totaly users having problems is really rather low. The odds are that you will not have any problems whatsoever. I've installed EMC9 several times for friends and family and not a single one of them have had problems. If they did, I would be first person they called.