zeban Posted November 29, 2006 Report Share Posted November 29, 2006 I buy the mydvd 8 ess and i have problems ,isend them mails and tickets and got automatic answer that didnt help me' icant find an normal e-mail adress to solve my problems can i get some help ? tnx for answer - zeban Link to comment Share on other sites More sharing options...
malatekid Posted November 29, 2006 Report Share Posted November 29, 2006 I buy the mydvd 8 ess and i have problems ,isend them mails and tickets and got automatic answer that didnt help me' icant find an normal e-mail adress to solve my problems can i get some help ? tnx for answer - zeban You said you have MyDVD8 Essential? Post the problem, the steps that you had taken,and your system spec. Hopefully, someone in the forum may be able to help you here in the forum. Link to comment Share on other sites More sharing options...
Kevin J Posted November 29, 2006 Report Share Posted November 29, 2006 Major Holidays such as Thanksgiving have a profound effect on tech support queues. Holidays create more logged incidents than regular business days because users don't have to work so they try to use their software. Problem is, support staff also has the day off so come Monday after a holiday there is an amazing amount of backlog to catchup. We apologize for the inconvenience. Like the above poster suggested, why don't you let us know what trouble you're having so we can assist you? Link to comment Share on other sites More sharing options...
zeban Posted November 29, 2006 Author Report Share Posted November 29, 2006 You said you have MyDVD8 Essential? Post the problem, the steps that you had taken,and your system spec. Hopefully, someone in the forum may be able to help you here in the forum. WebTicket i buy your mydvd 8 essentials, i cant change the background of the main menu to one of my pictures picture from the hard disk .in the features of this proudact you write "complete control over dvd menus & submenu customization,including background,text,buttones and layouts" this proudact dosnt have this feature its unuseable for me and i want to return it and get my mony back . i buy it by downloading, my order no' 3571566113 from 10-31-2006 why didnt i get any answer? Link to comment Share on other sites More sharing options...
Larry Posted November 29, 2006 Report Share Posted November 29, 2006 WebTicket i buy your mydvd 8 essentials, i cant change the background of the main menu to one of my pictures picture from the hard disk .in the features of this proudact you write "complete control over dvd menus & submenu customization,including background,text,buttones and layouts" this proudact dosnt have this feature its unuseable for me and i want to return it and get my mony back . i buy it by downloading, my order no' 3571566113 from 10-31-2006 why didnt i get any answer? Since this is a user forum, and not a direct contact to Roxio, if you want to pursue a refund I suggest you do so a.s.a.p. as they only have a 30 day refund policy I believe. You can contact them using the info on this page. Link to comment Share on other sites More sharing options...
zeban Posted November 29, 2006 Author Report Share Posted November 29, 2006 Since this is a user forum, and not a direct contact to Roxio, if you want to pursue a refund I suggest you do so a.s.a.p. as they only have a 30 day refund policy I believe. You can contact them using the info on this page. to larry tnx 4 answer , I think that all the refund story is a bluf because I send 3 mails in the last month and didn't get any answer I tried the refund system and i was told that en e-mail was sent but nothing heppend may be they are waiting to cross the 30 days Link to comment Share on other sites More sharing options...
Larry Posted November 29, 2006 Report Share Posted November 29, 2006 to larry tnx 4 answer , I think that all the refund story is a bluf because I send 3 mails in the last month and didn't get any answer I tried the refund system and i was told that en e-mail was sent but nothing heppend may be they are waiting to cross the 30 days Maybe you should try the toll free number then for Customer Service on that page. Link to comment Share on other sites More sharing options...
zeban Posted November 29, 2006 Author Report Share Posted November 29, 2006 Maybe you should try the toll free number then for Customer Service on that page. to larry - tnx you cant dail tool no' in usa from isreal and i cant find a normal phone no' Link to comment Share on other sites More sharing options...
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zeban
I buy the mydvd 8 ess and i have problems ,isend them mails and tickets and got automatic answer that didnt help me' icant find an normal e-mail adress to solve my problems can i get some help ? tnx for answer - zeban
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