Jump to content
  • Who's Online   0 Members, 0 Anonymous, 9 Guests (See full list)

    • There are no registered users currently online
  • 0

"No drive detected" in RecordNow products


kfr

Question

I bought a Dell a few months ago which came with a combo DVD/CD burner

(H-L Data Storage model GSA-H21N) and Roxio Creator MyDVD Combo Plus

version 6.

 

I have never been able to write a CD using any of the RecordNow products.

I can write DVDs with MyDVD Plus, and I can play and burn audio CDs using

Windows Media Player but not with the Roxio software.

 

The problem is that whenever I start any of the RecordNow products, they

say "No drive detected" when the drive is visible in My Computer, and the

Device Manager says the drive is okay. I have tried uninstalling the drive

and installing a brand-new Sony drive and still have the same problem, and

Media Player seems to work, so it's not the burner hardware.

 

I tried Dell support; after five hours of: uninstall Roxio, install Roxio, uninstall

drive, install drive, install some freewere burner software that didn't work,

uninstall it... Dell decided that I should reinstall all of Windows next. I said

thanks very much, it's been fun, see you later. The responses on this forum

seem pretty knowledgeable, so hopefully someone here could help?

 

Thanks in advance!!

Link to comment
Share on other sites

1 answer to this question

Recommended Posts

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...