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Cineplayer

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I've got Cineplayer preinstalled on a Dell laptop but when I try and run a DVD it just returns to the main Cineplayer menu. This happens all all DVD's. Any ideas what the problem could be?

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I've got Cineplayer preinstalled on a Dell laptop but when I try and run a DVD it just returns to the main Cineplayer menu. This happens all all DVD's. Any ideas what the problem could be?

 

 

this was posted on Dell's forums page. I was having the same problem as well!! Just change your date from December until they resolve the issue.

 

http://forums.us.dell.com/supportforums/bo...essage.id=55370

 

"All,

 

There is an issue with Cineplayer not working. That could be no video, no audio or corrupted video. We’re aware of the issue and are working with Sonic on getting this resolved shortly.

 

The problem only manifests when the clock is set to the month of December. So simply change the date to another month and it will work.

 

This is only a workaround. We are currently working with Sonic to resolve this issue. We’ve been told that a patch should be available by Wednesday, December 6th.

 

We apologize for the inconvenience and assure you we are working to get this resolved as quickly as possible."

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this was posted on Dell's forums page. I was having the same problem as well!! Just change your date from December until they resolve the issue.

 

http://forums.us.dell.com/supportforums/bo...essage.id=55370

 

"All,

 

There is an issue with Cineplayer not working. That could be no video, no audio or corrupted video. We’re aware of the issue and are working with Sonic on getting this resolved shortly.

 

The problem only manifests when the clock is set to the month of December. So simply change the date to another month and it will work.

 

This is only a workaround. We are currently working with Sonic to resolve this issue. We’ve been told that a patch should be available by Wednesday, December 6th.

 

We apologize for the inconvenience and assure you we are working to get this resolved as quickly as possible."

 

 

Changing the date worked for me. I installed Cineplayer and had no sound owhen playing any DVD's. Also, affected Windows MediaPlayer as well.

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Thinking I was a smart female..hmm hmm, when I had the same problem as above, and getting error messages about digital dvd copyright, I purchased a DVD decoder from Sonic, which obviously was already pre-installed on my new Dell PC. Now I read that it was only the date that needed changing. I am not a happy little "vegemite" lol an Aussie saying. Just what I needed at Xmas, spending money when not necessary. I just wish that Sonic or Dell would have advised us about the problem. It sure would have saved me money. NO probs since changing my date back to Nov. grrrrr...Anyway thanks to all for the advise, greatly appreciated.

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Thinking I was a smart female..hmm hmm, when I had the same problem as above, and getting error messages about digital dvd copyright, I purchased a DVD decoder from Sonic, which obviously was already pre-installed on my new Dell PC. Now I read that it was only the date that needed changing. I am not a happy little "vegemite" lol an Aussie saying. Just what I needed at Xmas, spending money when not necessary. I just wish that Sonic or Dell would have advised us about the problem. It sure would have saved me money. NO probs since changing my date back to Nov. grrrrr...Anyway thanks to all for the advise, greatly appreciated.

 

Another solution is to install a free codec.

 

http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm

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Thinking I was a smart female..hmm hmm, when I had the same problem as above, and getting error messages about digital dvd copyright, I purchased a DVD decoder from Sonic, which obviously was already pre-installed on my new Dell PC. Now I read that it was only the date that needed changing. I am not a happy little "vegemite" lol an Aussie saying. Just what I needed at Xmas, spending money when not necessary. I just wish that Sonic or Dell would have advised us about the problem. It sure would have saved me money. NO probs since changing my date back to Nov. grrrrr...Anyway thanks to all for the advise, greatly appreciated.

 

You have a Dell OEM version of Sonic, which basically means all support comes from the OEM provider (Dell).

 

Read this http://kb.roxio.com/content/kb/General%20I...mation/000036GN

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