Outlook Hangs Up when Roxio 9 is installed

[SamTC]

Hi,

 

Both times I have installed on my laptop and external hard drive, afterwards first time I use Outlook it opens, but freezes and I can't open my email or send.

 

Any ideas?

 

Thanks!

 

Sam

[SteveA]

After installing EMC9, upon starting Outlook 2003 an error message came up telling me that my Inbox was corrupted. It told me to run scanpst.exe in order to attempt a repair. Why is Roxio using its customer base as "beta testers" to find program bugs? It is not a good idea to do so, even though Microsoft does it all the time!

 

In fact, upon rebooting the computer after the EMC9 install, a screen came up and told me that a part of the registry had been corrupted and was restored. Not a good thing to have happen, in my opinion.

[grandpabruce]

After installing EMC9, upon starting Outlook 2003 an error message came up telling me that my Inbox was corrupted. It told me to run scanpst.exe in order to attempt a repair. Why is Roxio using its customer base as "beta testers" to find program bugs? It is not a good idea to do so, even though Microsoft does it all the time!

 

In fact, upon rebooting the computer after the EMC9 install, a screen came up and told me that a part of the registry had been corrupted and was restored. Not a good thing to have happen, in my opinion.

 

You are correct that it isn't a good thing to happen. I am glad that it did not happen to me.

[azia3]

If any installation corrupts your registry there are 2 possible problems:

1) The software is dangerous - No one else has reported this so I assume this isnt the problem.

2) Your system already was thinking of jumping off a cliff (having a lot of problems) and this installation just convinced it to do that. It might be time for a clean windows install.

 

My brand new Compact Presario SR 1950 NX did the same thing...with the registry issue upon installation of The New Roxio 9.

My Outlook Express Currently locks up with every other use...since installing Roxio 9. It launches & locks up after recieving incomming mail. It closes. I can launch it again and access my mail and the program info. This was essentially a new Install of the opperatiing system as it is a brand new computer. I knew I wanted the new Roxio for my new computer so I bought it right off the bat.

If I was a Tech Trouble shooter at Roxio, I would not be so fast to dismiss this as a computer problem...reading a few post around here and one could very quickly come to the conclusion that there are some program bugs that a lot of people are having...It would not be Roxio's first bug historicly either.

My computer & Roxio lock up when tring to compile & burn a slideshow DVD and when using disc copier to convert mov & or wmv files to a playable format (...make a DVD.)

I figured with the DVD thing a Gig of Ram was probably insuficiant...now I really wonder.

 

Clifton Duncan

Deep In The Heart Of Texas!

azia3@houston.rr.com

[gi7omy]

First of all - I'd recommend you edit your post and remove the e-mail before you end up on a spammer's list

 

The two problems are that - two problems

 

I can't comment on the OE one - mine works just fine with no problems

 

The second one - have you updated the video drivers to the latest from the maker's site (not the laptop maker but the graphics chipset maker). Also, did you update DirectX to the latest (December) release of 9.0c?

[Beerman]

Hi,

 

Both times I have installed on my laptop and external hard drive, afterwards first time I use Outlook it opens, but freezes and I can't open my email or send.

 

Any ideas?

 

Thanks!

 

Sam

And if you remove EMC, Outlook works fine? What happens after the first time you open Outlook? Does it freeze again? I've never seen this before and find it hard to believe that the problem is with EMC. Post your system specs please.

[John at Roxio]

If any installation corrupts your registry there are 2 possible problems:

1) The software is dangerous - No one else has reported this so I assume this isnt the problem.

2) Your system already was thinking of jumping off a cliff (having a lot of problems) and this installation just convinced it to do that. It might be time for a clean windows install.