Computer Gave the Blue Screen of Death

[Wingwiper]

Hi

 

I have been using EMC 7.5 for a few years and have enjoyed it very much. I had the ONE and ONLY UPdate installed on it.

 

I just bought the family a NEW DVD Panasonic Camcorder and installed the software onto my 16 month old HP Multi Media Center (all patches, all updates, not a cheapo version) One of the programs that came with the Camera is a RAM Driver and I installed that as well. When I tried to view the files on the Camera using a USB cable, the program saw the Camera but froze telling me another application was using the drive.

 

I wrote to Panasonic and they told be to UNISTALL programs such as Sonic's Record Now, Roxio's DRAG TO DISK etc. I did and then I was to re install the Panasonic Software, I did. The software worked fine, I was able to use the software as it was intended.

 

I also Use Roxio EMC 7.5 a lot, so I went to reinstall it and I did NOT install Napster or Drag to Disk. It was installing fine and then about 3/4 the way in, it told me to insert the CD. I hit ok because the CD was still in the drive and I had never removed it. I did this several times to no avail. I then Uninstalled what was partially installed and tried again. Same thing, SO I unistalled what was partially installed and figured I would reboot and start clean. Well! when I rebooted, I got the BLUE SCREEN OF DEATH that told me Windows was stopped. I tried several times to boot into WIndows, I could not even Boot into SAFE MODE. I was DEAD.

 

I am currently having the time of my life, re installing everything (28,800bps Dial Up) and doing all the Windows updates etc and I have the Panaonic Software installed and it is working. I have yet gotten to the point to Re Install Roxio EMC 7.5 and am waiting on advice. What do I need to do????

 

Thanks

[grandpabruce]

Hi

 

I have been using EMC 7.5 for a few years and have enjoyed it very much. I had the ONE and ONLY UPdate installed on it.

 

I just bought the family a NEW DVD Panasonic Camcorder and installed the software onto my 16 month old HP Multi Media Center (all patches, all updates, not a cheapo version) One of the programs that came with the Camera is a RAM Driver and I installed that as well. When I tried to view the files on the Camera using a USB cable, the program saw the Camera but froze telling me another application was using the drive.

 

I wrote to Panasonic and they told be to UNISTALL programs such as Sonic's Record Now, Roxio's DRAG TO DISK etc. I did and then I was to re install the Panasonic Software, I did. The software worked fine, I was able to use the software as it was intended.

 

I also Use Roxio EMC 7.5 a lot, so I went to reinstall it and I did NOT install Napster or Drag to Disk. It was installing fine and then about 3/4 the way in, it told me to insert the CD. I hit ok because the CD was still in the drive and I had never removed it. I did this several times to no avail. I then Uninstalled what was partially installed and tried again. Same thing, SO I unistalled what was partially installed and figured I would reboot and start clean. Well! when I rebooted, I got the BLUE SCREEN OF DEATH that told me Windows was stopped. I tried several times to boot into WIndows, I could not even Boot into SAFE MODE. I was DEAD.

 

I am currently having the time of my life, re installing everything (28,800bps Dial Up) and doing all the Windows updates etc and I have the Panaonic Software installed and it is working. I have yet gotten to the point to Re Install Roxio EMC 7.5 and am waiting on advice. What do I need to do????

 

Thanks

 

If you have Norton Ghost or a similar program, you can backup your main partition, before you try to install.

 

You should be able to install it with no problems. Make sure that the Panasonic software is not running in the background. You might want to disable whatever may be running at startup. Check the icons in your tray, and disable anything you don't need to run the computer.

 

BTW, you have to install Napster. It contains the engine to run Creator Classic and some other programs. Once the software is installed and running right, you can uninstall Napster, if you don't want it on your computer. I just left it on mine, since it isn't doing anything on its own. I just don't use it.

[Wingwiper]

If you are "Dead in the water" and can't get the computer to boot at all, you might try going into your BIOS Setup when you first turn on the computer and change the boot device to your CD drive. Then place your XP operating system disc in that drive and then do a "REPAIR" when the appropriate screen appears.

 

That's assuming that as you suggested that you can't even get into Safe Mode. What screen do you get when you DO try an boot up---Anything ?

 

 

 

If the repair works, then I would decide which software you want to run and delete any of the other software that could be in conflict. And if you want to run EMC 7.5 I wouldn't suggest installing D2D.

 

 

 

Frank...

 

Frank

 

Thanks for the Info.

 

I do NOT have a Windows XP CD, I have a Recovery Petition on the Hard Drive with all of the Recovery Files. I did make a Backup DVD when I first purchased the machine and used that to get it do something.

 

What I got when I booted was a FATAL ERROR WINDOWS WINDOWS WAS SHUT DOWN TO PREVENT DAMAGE. It went on to say I could check for Viruses etc and then try again, but I could not boot to SAFE MODE nor could I boot from a SYSTEM RESTORE.

 

The other thing Frank, is I DO NOT WANT TO DELETE PROGRAMS. I paid $100 for Roxio and do enjoy it and use it alot for copying my Vinyl, Capturing video etc. I started with EASY CD WRITER PLATIUM 5 and went with 7.5 when 5 wouldn't work with XP Multimedia and gave conflicts with some of my other software.

 

Not to sound sarcastic, but I did NOT buy my computer nor my software to look at or to just email and Word Process and throw away software when one conflicts with another. I am restoring thousands of "turn of the century" photos and have Adobe Photoshop and Adobe Photo Elements and Photo Suite 4 for that, as you know each program may be better than another in certain features.

 

I am also copying OLD Family VHS tapes and creating Movies onto DVDs with other software, I have researched and only use Verbatum. Sony or Taiyo Yuden DVD media. I find the problem that I am currently having is a problem with ROXIO. As much as I like their software, I think their support is lacking. There is ONLY one Update for the 7.5 and I had it installed. The industry is constantly changing and patches and updates need to be released to keep software current for a reasonble time. Offering a NEWER PROGRAM for another 80 or $100 to bring a consumer up to standards is NOT the proper way of doing it. Nor is having Customers in Discussions Groups the proper way either, although I use forums and gain a ton of info from people such as yourself. Never the less the company needs to do a better job of support.

 

I have NO DOUBT that Roxio is at fault with my current situation and I have wrote them and my TICKETS just sit there. I have tried calling and I have tried good ole Roxanne. I appreciate people, like yourself who end up doing the jobs the companies should be doing themselves.

 

My Camcorder is a NEW Panasonic and I want to be able to dub to Hard Drive in High speed and not in REAL TIME, I was able to do that with VHS. The Camcorder uses a RAM DISK and RAM Disks were created in the mid 90s. The Problem is only created when I install Roxio 7.5 into the computer and not until. All my other software such as Intervideo DVD Creator 3, Arcsoft Showbiz DVD 2, Creative Labs etc, offer no problems.

 

I guess if it comes down to buying Version 9 and I knew it would solve my problems, I would fork out the money and move on. I called Roxio to ask and got NO WHERE. so I am here. Thanks Frank for being a concerned person enough that you are doing what they should be doing.

 

Craig

[Wingwiper]

If you have Norton Ghost or a similar program, you can backup your main partition, before you try to install.

 

You should be able to install it with no problems. Make sure that the Panasonic software is not running in the background. You might want to disable whatever may be running at startup. Check the icons in your tray, and disable anything you don't need to run the computer.

 

BTW, you have to install Napster. It contains the engine to run Creator Classic and some other programs. Once the software is installed and running right, you can uninstall Napster, if you don't want it on your computer. I just left it on mine, since it isn't doing anything on its own. I just don't use it.

 

 

Thanks for the reply.

 

I shut down Virus software and everythng else, when I am NOT on the Internet. There is NOTHING running in the Background, that isn't absolutely neccessary.

 

It was Installed and I have used it for several years. The Problem was NOT with the Roxio running it was when I wanted to use the Panasonic Software to Download My camera files onto the hard drive. I do NOT want to use Audio/Video Inputs for REAL TIME Dubbing. Roxio caused a conflict with the Newer Panasonic Software where I was not able to use it. When I did what I was told to do by Panasonic, I got a system CRASH when I installed Roxio.

[REDWAGON]

Based on your original post Craig, I assumed you were "DEAD" in the water and there was no way you could even boot up our computer. Then on the next paragraph you suggested that you were having the time of your life "re-installing" everything. So I guess you must have gotten the computer up and running somehow.

 

And from what you are wanting to do with your computer is great, as opposed to just using the software to look at..., as you suggested .

 

If you don't have any backup software, other than the backup DVD you burned, and that won't let you boot so you can get at the restore files on your HD, then that is a real problem. So many of the computer manufacturers are doing that now by just placing a restore partition on your hard drive. If that fails you are up the creek. There are other programs like Bruce suggested that will back up your entire HD and also let you make a bootup disk.

 

I suggest Craig that if you can't get your EMC 7.5 program running correctly, then just upgrading to EMC 9 isn't the way to go. Whatever is causing the problems that you now have very possibly could or would cause problems with the installation of EMC 9 too. I certainly wouldn't give up on trying to get everything working right and then think about upgrading to EMC 9. So exactly what is the situation now ? I can understand all of the things you want to do, if and when everything is running correctly, but how is the computer running now ?

 

 

 

Frank...

[Wingwiper]

Checking everything for correct functioning after each program install is certainly a way to make sure that everything is O.K. One question: If you had 7.5 running on the computer for a long time and everything was working O.K., what new programing or hardware did you change to make it stop working ??? To me there has to be some file or hardware or change that caused the problem.

 

I'm not so sure I wouldn't have just got the main operating system working right and then before adding any other programs, install 7.5. Then as you add each new program, check to see if 7.5 is working correctly. That makes 7.5 the main tool rather than all the other programs the tool for checking 7.5.

 

IMHO, EMC 7.5 is still one of the best versions of EMC that Roxio has. The new version 9 is awsome and just takes more time to learn all of the different new functions. Sounds like you are on the right trail Craig. Good luck and keep the forum up on how you are making out.

 

Frank...

 

 

Frank

 

The NEW PROGRAMING was the Software that came with my NEW Panasonic Camcorder, In order for me to be able to read the Ram Disk in my Camera via a USB Cable, I needed an additional Driver and when I installed the Ram Driver with Roxio EMC 7.5........ Major Crash.

 

To bring you up to date.

 

I have Low Leveled Formatted and added all Hardware back one at a time, got all updates etc prior to moving on to next item. Windows was 100% updated prior to installing first piece of hardware or first program. All firmware updated, all drivers updated, all software patches installed. I Installed the Camera drivers and software FIRST. worked flawlessly. Over the course of several days, I have added all software and hardware and checked everything out, Flawless operations. I saved Roxio for LAST. I installed it last night. I was NOT able to do the ONLY UPDATE for EMC 7.5, gave me an error message and dropped me. Programs worked ok, was able to capture video from Satelite, was able to do a label, was able to capture audio from LP and CD to hard drive. Was able to burn CD, all with Zero Problems. BUTTTTTTTTTTTT as soon as I tried to use the Camera Software as I had been able to do prior to Roxio Install, it froze and told me "drive in use by another application, please close the other application and try again". I have NO SHADOW OF A DOUBT that other APPLICATION is Roxio EMC 7.5 and do not know how to shut it down. I looked in Start up, not there, Device MAnager shows eveything workin correctly. I think it may be that Roxio is trying to keep the drive a UDF drive and is over riding the RAM driver. Not sure of a easy way to switch between these two so they can work without creating conflicts. Any ideas?? Oh! I better add this so you will understand. I am NOT taking the DVD and putting it in my DVD Writer, I am using my Camera as a the Drive and connectiong thru a USB port. I was able to see the drive and read the files prior to Roxio Install, now I get the error message. Thumb drives work fine, why won't it continue to read the camera thru the USB wirth Roxio installed???? DANGE DANGER WILL ROBINSON

[lynn98109]

IF you have a formatted disc in the drive, remove it and carefully put it somewhere else, such as the trashcan.

 

See if you can selectively uninstall Drag2Disc.

 

Lynn

[Wingwiper]

Based on your original post Craig, I assumed you were "DEAD" in the water and there was no way you could even boot up our computer. Then on the next paragraph you suggested that you were having the time of your life "re-installing" everything. So I guess you must have gotten the computer up and running somehow.

 

And from what you are wanting to do with your computer is great, as opposed to just using the software to look at..., as you suggested .

 

If you don't have any backup software, other than the backup DVD you burned, and that won't let you boot so you can get at the restore files on your HD, then that is a real problem. So many of the computer manufacturers are doing that now by just placing a restore partition on your hard drive. If that fails you are up the creek. There are other programs like Bruce suggested that will back up your entire HD and also let you make a bootup disk.

 

I suggest Craig that if you can't get your EMC 7.5 program running correctly, then just upgrading to EMC 9 isn't the way to go. Whatever is causing the problems that you now have very possibly could or would cause problems with the installation of EMC 9 too. I certainly wouldn't give up on trying to get everything working right and then think about upgrading to EMC 9. So exactly what is the situation now ? I can understand all of the things you want to do, if and when everything is running correctly, but how is the computer running now ?

 

 

 

Frank...

 

Frank,

 

It would NOT boot and I am in the Process of finishing up on a FULL DESTRUCTIVE RECOVERY which includes a Low level reformat and isntallation of everything.

 

I have not INSTALLED EMC 7.5 back in yet and I am checking all operations with every re install and being sure everything is working properly and so far, everything is. I am afraid to re install Roxio EMC 7.5 again because that is what got me where I am right now. I want to keep using the software, for I have grown very use to it and use it for all I have mentioned above.

 

I do NOT mind upgrading to Version 9 if that is what has to be done to get the newer drivers and the compatability I need.

 

Thanks so much for your cordial and quick responses.

[Wingwiper]

IF you have a formatted disc in the drive, remove it and carefully put it somewhere else, such as the trashcan.

 

See if you can selectively uninstall Drag2Disc.

 

Lynn

 

 

Lyn

 

I made some changes just now to my last post, it was misleading and I said it wrong, please reread.

Yes! I have UNISTALLED Drag to DISC and Sonic's Record NOW.

 

 

Why would you suggest for me to put my Ram Disc in the TRASH?????? I have 12 Ram Discs and I get the same response from each of them. IT isn't the Ram Discs, they work fine, they record, create nice video and sond, they play back thru camera just fine, when I hook up to computer thru the USB port to camera, Roxio EMC 7.5 causes a conflict. Note where I said It has been working FLAWLESSLY for several days until I re-installed Roxio EMC 7.5. I fully doubt it is the Ram Disks.

The Formatted Disc is a RAM DISK and it is in the CAmera and I have used it several times and I can download to hard drive thru Video/Audio Inputs, but DO NOT want to do it in REAL TIME>>>>>>> I want to HIGH SPEED transfer Video files in Raw Format to Hard Drive and then read the RAW Video Files with the supplied Camera software, that does NOT work Now.

I followed His advice and installed Napster with the Roxio software and I have NOT been able to unistall that critter, I have tried several times, goes thru the motions and when I reboot, guess what is still staring at me from my Desktop???? Yup! That little Napster freak.

[james_hardin]

Not so fast to trash those RAM discs!

 

Lynn was referring optical media other than RAM that is used for packet writing.

 

Packet writing is generally accepted as the least reliable form of burning ever devised. Hence the suggestion.

 

DVD-RAM on the other hand was designed from the start to be read/write media and as far as I know is extremely stable when used that way.

 

First consumer burners were RAM burners ($1,000) so they never sold like hotcakes. They all but disappeared when 'dash' and 'plus' burners hit the stands.

 

The only reason I can see for them now is that someone is trying to recoup the millions that were thrown into R&D developing them. They have some nice points but so did 8 Track tapes and Sony BetaMax but it is yesterdays technology and not really going anywhere.

[Wingwiper]

Not so fast to trash those RAM discs!

 

Lynn was referring optical media other than RAM that is used for packet writing.

 

Packet writing is generally accepted as the least reliable form of burning ever devised. Hence the suggestion.

 

DVD-RAM on the other hand was designed from the start to be read/write media and as far as I know is extremely stable when used that way.

 

First consumer burners were RAM burners ($1,000) so they never sold like hotcakes. They all but disappeared when 'dash' and 'plus' burners hit the stands.

 

The only reason I can see for them now is that someone is trying to recoup the millions that were thrown into R&D developing them. They have some nice points but so did 8 Track tapes and Sony BetaMax but it is yesterdays technology and not really going anywhere.

 

 

James

 

I have to disagree with you.

 

CD is yesterday's Tech, developed by RCA and handed over to Tandy Corp in the early 80s (THOR CD). It wasn't until Hard Drive Capacities far exceeded CD capacity did they try with Marketing. (got to deplete inventories of one before offering a new). Companies who Made Hard Drives would have been put out of business with a Too SOON Release of the CD-RW or THOR, Tandy could not even give the Manufacturing or Patent Rights away. Not until Hard drives got over a Gig did you see marketing and that was just a few years ago with Sony and the Audio CD RW. Good example of technology that was here for almost 20 years prior to release due to market stability of other companies like Teac, Western Digital, Seagate, etc etc Comptons offered their Excylopdia on CD in 1985 and I thought that was like the Invention of the Light Bulb. Problem is unlike the rest of the Computer tech and the Industry Standards of products, CD and DVDs have never accepted an industry STANDARD.

 

8-track 3 3/4 ips was better than the 1 7/8 ips Cassette, had better S/N Ratio, and Adjacent channel rejection, it's downfall ENDLESS LOOP, no REWIND, no FAST FWD, same as Betamax, Those are the reasons they died quick. Magnetic Media is currently Superior to CD or DVD for longtevity and Audio Reproduction. Reel to Reel with the capability of 30 ips can give you an almost perfect reproduction of the PERFECT hearing spectrum of 20 - 20,000 cps or htz. That is why VHS- HiFi was such a success, I used it to reproduce audio because it had a spinning drum with an record head that laid the audio track on the tape in an Helitcal fashion and gave an equivalant of 280 IPS. The S/N was FAR better than CD, Vinyl or anything. Plus you had huge amounts of recording time and instead of 2 inch tape, 3/4 inch and in a compact easily stored case. VHS HiFi outperformed the BEST Reel to Reels, but people ONLY bought VHS VCRs for Video. Even Today VHS will still record Audio better than anything out there, ALL digital included. Listen to a track on VHS HiFi versus the BEST Digitial system you can find, No Comparison. DVD gives the ability to have multi track audio on the same size DVD where if you wanted 8 tracks on VHS you would have to go to a wider than 3/4 inch tape, if you kept the Video etc tracks. SO the downfall of Tape was NOT Quality but what could be encoded on it cost wise. Digitial media unless you record audio in PCM WAV is compressed and it isn't so noticeable in Video but in AUdio it is clearly audible. MP3 Compressed is like looking at a High RES Photo thru a screen door. You still see the picture but a lot of it isn't there. Harmonics are the first to go. PCM WAV is about the most accurate but still digitial and instead of recording Waves you record Data or information that is translated to sound or Picture.

 

OK! sorry drifted off the subject.

 

Ram on the other hand was created in 1996 and unlike DVDs, it is good for over 100,000 read/writes and has a SCRATCH resistant surface. Ideal for Camcorders. Ever notice that all Players were able to feed a 3" CD or DVD but instead of seeing them you saw, as you said the DASH and PLUS media.

 

DVDs will start to ROT in less than 6 months, if youdon't use a good media and the only GOOD media out there currently is Sony, Verbatim and Tayo Yuden, MIJ. What I mean by Rot is the DYE that is pressed between the Reflective layer and the Acrylic Layer will start to deteoriate, meaning, the Laser burns into the dye and leaves a BLACK DOT. That DOT will start to spread and become disfiured in a short time if a quality dye is not used. Also Store HORIZONITAL and not VERTICAL. So people who thought their Media backups would last for decades need to re think or check which media they are using. DVD-RAM doesn't have the problem. SO if I had to choose over Long Term Storage, it would be DVD Ram but price is still an issue and many Drives don't read/write DVD Ram. If you notice the newer ones, they are starting to add RAm to the long list, DVD-+RW. DVD+-R, DL and now RAM. My advice stay away from DVD RWs whether they are the Dash or the Plus, you will probably find that within just a few weeks your data is HARD to access, the dye is very UNSTABLE.

 

Regardless,my problem with Roxio EMC 7.5 is still there.

[REDWAGON]

Checking everything for correct functioning after each program install is certainly a way to make sure that everything is O.K. One question: If you had 7.5 running on the computer for a long time and everything was working O.K., what new programing or hardware did you change to make it stop working ??? To me there has to be some file or hardware or change that caused the problem.

 

I'm not so sure I wouldn't have just got the main operating system working right and then before adding any other programs, install 7.5. Then as you add each new program, check to see if 7.5 is working correctly. That makes 7.5 the main tool rather than all the other programs the tool for checking 7.5.

 

IMHO, EMC 7.5 is still one of the best versions of EMC that Roxio has. The new version 9 is awsome and just takes more time to learn all of the different new functions. Sounds like you are on the right trail Craig. Good luck and keep the forum up on how you are making out.

 

Frank...

[REDWAGON]

If you are "Dead in the water" and can't get the computer to boot at all, you might try going into your BIOS Setup when you first turn on the computer and change the boot device to your CD drive. Then place your XP operating system disc in that drive and then do a "REPAIR" when the appropriate screen appears.

 

That's assuming that as you suggested that you can't even get into Safe Mode. What screen do you get when you DO try an boot up---Anything ?

 

 

 

If the repair works, then I would decide which software you want to run and delete any of the other software that could be in conflict. And if you want to run EMC 7.5 I wouldn't suggest installing D2D.

 

 

 

Frank...