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marion_hart

Installation Failure

Question

My first post on this forum. My problem is two fold. First, my update for EMC to version 8 will not install properly, and secondly, the support for Roxio seems to be extremely limited, unless you want to pay for it.

 

I don't have access to a broadband connections, so I upgraded to EMC 8 by purchasing the backup CD's. They arrived on new years eve and Ive not been able to install it. I'm experienced enough to recognize a failed installation when the installer overwrites (or doesn't overwrite) files it has just installed. In either case, setup fails.

 

I also unpacked the files with Winzip and used the embedded Setup.exe. This works to a point, until you discover some or all of the executibles are missing and the unzipped package doesn't include any cab files that could be containing them.

 

So, my question is how do you get support from Roxio? This problem is not addressed in the automated support, and I've never received any relevant response to the so-called self-help Web Ticket (mine is still outstanding, although I've updated it as I find new information on the installation problem.

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Pick up the phone and call them. With the things you have tried it would be very difficult to try to fix this by internet!

 

My first post on this forum. My problem is two fold. First, my update for EMC to version 8 will not install properly, and secondly, the support for Roxio seems to be extremely limited, unless you want to pay for it.

 

I don't have access to a broadband connections, so I upgraded to EMC 8 by purchasing the backup CD's. They arrived on new years eve and Ive not been able to install it. I'm experienced enough to recognize a failed installation when the installer overwrites (or doesn't overwrite) files it has just installed. In either case, setup fails.

 

I also unpacked the files with Winzip and used the embedded Setup.exe. This works to a point, until you discover some or all of the executibles are missing and the unzipped package doesn't include any cab files that could be containing them.

 

So, my question is how do you get support from Roxio? This problem is not addressed in the automated support, and I've never received any relevant response to the so-called self-help Web Ticket (mine is still outstanding, although I've updated it as I find new information on the installation problem.

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