Need help

[pipefighter248]

Few weeks ago I made a backup of important files that I did not want to lose using "copy files to disc".

I had a problem with my computer; used the manufacturers restore CD. Got everything running again, and loaded up my backup DVD, only to find out that it would not retrieve the files.

I spent hours trying to figure it out with no luck.

Went yesterday and bought a new computer thinking that the old one bit the dust, and still have no luck on the new one.

I really need to get these files back since they include pictures of our newborn baby that have not been converted to paper film yet.

 

I insert the first disc and it will start getting the files using retrieve, and then the DVD drive, just stops. I have tried it on 3 different DVD drives on 2 seperate computers with no luck.

Tried to copy and paste with no luck; even tried to copy the disc, and it freezes up at 23%

 

Please help, my wife and I do not want to lose these pics of our baby.

Thank you everyone for your help.

 

Some info, using Roxio 7.5, Window XP

[gi7omy]

First of all - the rather well-worn warning NOT to have Internet Explorer 7 if you're using EMC 7.x

 

Second (and even more well-worn) is never, EVER trust important stuff to packet writing (Drag to Disc, InCD and so on)

 

That being said - go download a trial copy of isobuster or cdroller and see if you can access your files from those. If you can see them, then the full version will be able to transfer them to the hard drive

 

http://www.isobuster.com/

 

http://www.cdroller.com/

[pipefighter248]

First of all - the rather well-worn warning NOT to have Internet Explorer 7 if you're using EMC 7.x

 

Second (and even more well-worn) is never, EVER trust important stuff to packet writing (Drag to Disc, InCD and so on)

 

That being said - go download a trial copy of isobuster or cdroller and see if you can access your files from those. If you can see them, then the full version will be able to transfer them to the hard drive

 

http://www.isobuster.com/

 

http://www.cdroller.com/

 

I'll try those out and see. Just updated to 7 this morning. Was running 6 on the old computer.

I'll know better next time not to use a program to copy files, just never figured this would happen.

I'll try those and let you know.

Thanks.

[pipefighter248]

Tried both programs.

Files are visible, just like through explorer, but once you click test to see if it can recover, the programs freeze, just like it does in all other attempts.

[gi7omy]

Strange - I have the full versions here so it may be that you actually need that to haul the file off the disc.

 

Did you roll back to IE6? That may be the cuplrit (IE7)

[pipefighter248]

Strange - I have the full versions here so it may be that you actually need that to haul the file off the disc.

 

Did you roll back to IE6? That may be the cuplrit (IE7)

 

I'll try that.

I used IE6 on the old computer and on this one before this morning and still had the problems.

I'll rollback and see if that helps.

[pipefighter248]

Strange - I have the full versions here so it may be that you actually need that to haul the file off the disc.

 

Did you roll back to IE6? That may be the cuplrit (IE7)

 

 

Went back to IE6 and tried again.

Same thing, can view files, but once I start trying to test recovery, the program freezes.

[james_hardin]

Did you use Classic or BUMP to make this disc? (BackUpMyPc)

 

It makes all the difference in the world when it comes to recovery!