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Drive stops burning, keeps spinning


What's the frequency Kenneth?

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Today I've made two coasters of the most infuriating kind. Somewhere in the process, Toast stops reporting progress and the drive continues spinning perpetually.

 

The first time was on a Pioneer DVR-109 in my Dual G5, burning a Mac & Windows data DVD. It kept spinning when it was supposed to be "Writing Lead Out." Nothing ever happened for hours (I went to dinner just to see if anything would happen.)

 

Currently, I'm waiting for a burn to finish on a Pioneer DVR-108A in a USB enclosure on my Dual G5, burning a Video DVD from a .TOAST image that Toast created a few days ago from VOB files I dragged to the program--the image worked just fine. Toast has said it has 00:09 left to burn for about a half hour now.

 

In between, I successfully burned a data DVD in the USB drive. I may have burned a few discs successfully with 7.1.2, on the internal drive, but hadn't tried many. I suppose I'll have to go back to 7.1, and deal with ITS bugs, as at least it wasn't making COASTERS!

 

The most irritating thing is the only way to get the disc to stop spinning is to shut down the machine (not just restart it) and start it all over again. I'd suspect the drive, but it happened on BOTH drives I have connected. It's obviously yet another new bug. It seems they're being manufactured faster than they're being squished.

 

Update: I should have indicated this is OS X v10.4.8.

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Sorry folks, I dont know how I lost track of this thread. But freshburn knows what he is talking about. I have access to many model drives and many types of media. Experience alone tells me that this isnt a Toast problem, but I coudln't prove it unless you sat down with me and watched me burn various discs in the various drives. You could prove it to yourself though, by testing with a burner that isnt a superdrive (they are a bit buggy).

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freshburn,

 

I am ordinarily burning video files from EyeTV to DVD media. These files vary in size, of course, but are normally 3+ GB for SL media and anything from 5 to 7+ GB for DL media.

 

My Mac is a dual 1.8 GHz Digital Audio with either 1 GB or 1.5 GB RAM (depending upon whether I borrow a DIMM for another machine pending arrival of another one. My boot drive is a Western Digital 500 GB SATA drive. The data drive where I store the EyeTV files is a 2x250 (PATA) RAID 0 array. Both drives have appropriate PCI controllers. There are additional drives, both internal and external for other storage and/or backup. Prior to the current CPU configuration it was a 1.33 GHz single processor machine with other drive arrangements. OS is presently 10.4.8 and Toast is presently 7.1.2. As noted, I have experienced the problems I describe over an extended period of time with a number of different optical drives.

 

I am unable to understand why Toast freezes/becomes unresponsive (in several different ways) without there being a problem with the application itself or the way that the application interfaces with the operating system and hardware. Toast is unable to even close when in the described state. It must be force quit. I have examined things in Activity monitor and even when I only have 1 GB RAM installed Toast uses comparatively little RAM, usually less than 150 MB. CPU utilization varies depending upon the process involved. I am not sure whether it is accurate to say that Toast is dual processor aware or the OS utilizes the capacity of more than one processor in tasks with Toast, but I have observed Toast utilizing greater than 100% (of a single processor) capacity/cycles. Multiplexing the EyeTV files will utilize a substantial amount of CPU cycles. EyeTV is dual processor aware.

 

I have requested, for a very long time, through the support on Roxio.com that someone investigate the mechanism by which Toast interacts with the OS and/or optical drive in this process as there is obviously something happening which causes an undesirable result. I have yet to receive a response or indication that anyone at Roxio has done anything at all which I find to be much less than desirable.

 

Some of these instances may well be initiated by media problems, but Toast, in my experience, has proven unable to deal with a predictable circumstance in an acceptable manner.

 

Is there anyone at all at Roxio who actually does anything with problems with their products?

 

Although I thank you for your responses, I am still stuck with an application which is unwieldy. I do not accept that I should have to restart a Mac to clear a problem with an application.

 

Richard

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Today I've made two coasters of the most infuriating kind. Somewhere in the process, Toast stops reporting progress and the drive continues spinning perpetually.

 

The first time was on a Pioneer DVR-109 in my Dual G5, burning a Mac & Windows data DVD. It kept spinning when it was supposed to be "Writing Lead Out." Nothing ever happened for hours (I went to dinner just to see if anything would happen.)

 

Currently, I'm waiting for a burn to finish on a Pioneer DVR-108A in a USB enclosure on my Dual G5, burning a Video DVD from a .TOAST image that Toast created a few days ago from VOB files I dragged to the program--the image worked just fine. Toast has said it has 00:09 left to burn for about a half hour now.

 

In between, I successfully burned a data DVD in the USB drive. I may have burned a few discs successfully with 7.1.2, on the internal drive, but hadn't tried many. I suppose I'll have to go back to 7.1, and deal with ITS bugs, as at least it wasn't making COASTERS!

 

The most irritating thing is the only way to get the disc to stop spinning is to shut down the machine (not just restart it) and start it all over again. I'd suspect the drive, but it happened on BOTH drives I have connected. It's obviously yet another new bug. It seems they're being manufactured faster than they're being squished.

 

Update: I should have indicated this is OS X v10.4.8.

 

Don't bother going back to an earlier version of Toast 7.x. They all do this. I have lost track of whether 5 and 6 had this problem. :)

 

Toast pretty much sucks the way that it handles media problems. I have had an ongoing problem with this for longer than I can (or care to) remember. I have to restart my Mac to get Toast and the drive to let go of the disc. (In fact, I am waiting for a recording to finish now so that I can restart my Mac to get the bad disc out of the drive.) If you come up with a better solution please post it!

 

Roxio has never responded with any sort of answer to me or a fix for the problem. Not even when I complained to management about the bad customer support...not even responding.

 

Not only that, but Toast DOES NOT save the "cache" of the multiplexed file as claimed, which means that if you are burning a video disc that has to be multiplexed it has to be done all over again (slow).

 

I wish the folks who make Nero would get into the Mac business. I would kiss Toast and Roxio good bye in a heartbeat.

 

Cheers,

 

Richard

 

Some people say I give them hell. I never gave them hell, I just tell the

truth and they think it's hell. Harry S. Truman

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First off , I love it when a group of people complain/look for an answer, about a major issue and people without adding anything beneficial or to even help, proclaim 'well my toast works". Like again it must be this small idiot sub-group who just like to complain. Great for you! I am happy yours work. We are not here to slam Roxio or it's employee's or anyone else for that matter. I and other people , I now have learned, just want a product that we used daily or at least often in the past, to work again. I have been using toast for many many years with pretty much success, however since that last update, I have been unable to make a single DL DVD. I have, in the past 3 years alone, burned over 2000 dvd's without a serious issue on any kind on my 4 Intel or Power PC based Macs. I have also used only the top quality of media, ect. For the record, I use TY for single and Verbatim for dual layer. During this issue I have tried 5 different kinds of +R DL discs, all to no avail. This is not an Apple drive issue, ( If it is how come it worked for the last 4 years AND will also not work on external non-Apple drives) ? It is also NOT a Media issue, the same disc's used before also now do not work and I have tried EVERY made +R dual layer media, hoping that this would solve the issue. I also tried popcorn 1 and 2, and have went back to older versions of toast 7 and none of this worked. I have scanned my drives for errors and zapped P Ram ect. and NOTHING has worked. I repeat, ever since the latest update from Roxio for toast 7 this issue has , like a plague, effected every machine in this house! So , until we get Roxio to admit an issue even exists AND as long as their "support" only consists of bashing Apple drives and blaming media this will never get resolved. So I ask again, ROXIO , PLEASE FIX THIS ISSUE OR HELP US FIX IT OURSELVES!!!!!!!!!

 

Thanks

 

Long time Roxio Customer!

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Hi,

I bought a (cheap) BenQ DVD writer some time ago — my MacMini having only the inner Matshita CD Writer. Having never been able to burn a single DVD, I thought the Benq writer was to blame, and changed it once at my shop. Joining this forum slightly brings a doubt in my mind ! I nearly succeeded burning a data DVD but it stopped right in the middle. I have the latest updates for Toast and OS X. To burn a DVD from Video-TS, all stops as soon as I choose BenQ instead of Matshita in the Toast window, getting the multicoloured wheel spinning. I can use any other application on the Mac, only Toast freezes, but I can't quit Toast and must restart the computer to get rid of the mess. Never had an answer from Roxio, just one from BenQ who told me that there might be a conflict between my external DVD writer and my inner Cd writer. I had this problem years ago with an external CD writer ans the inner CD player on a PowerMAc 4400…but then you could unactivate the extension for one of the two, which is impossible on MacOs X. Anyway, after what Iread on this forum, this might not be the reason of my problems. On a french Mac forum, someone told me he had my configuration and no problem.

Jean-Luc

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I'm using Pioneer drives mostly, but I also have LG, Matsushita, Sony, NEC, etc. I've tried most drives a little.

 

Media is usually the biggest problem, but if you use good media and update the firmware things should be OK.

 

I've had times when Toast would hang or freeze also, but it is rare. Some times bad things just happen. The system can have a hiccup, the data doesn't get sent, or data gets removed. When dealing with hardware, sometimes it's hard to have a nice recovery.

 

As for aborting, it doesn't always work. If the drive is in a state that doesn't support the command, it will just hang. Abort is like jumping in front of a moving train. The train may stop, but.....you kinda have a mess. There are times it will just not work.

 

Lead-out on a DVD-R with less than 1GB can take up to 15 minutes to write. Thank Pioneer for that. DVD+R are much better for small amounts of data.

 

Also, when writing a disc that is completely full, you can have problems at the outer edge of the disc. It's best to keep a few hundred MB, just so the edge of the disc doesn't get burned.

 

I also recommend setting the drive speed after the media is detect and not always using Best. Sometimes a slower burn speed will help.

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Roxio has the WORST support i have ever encountered. I have opened 2 cases via their support by web and guess what. It has been 8 days and they still have not answered my questions and reasons for error codes.

 

Also,,,Jon how could toast 7 work on 4 computers prior to 7.1.2 and after none of them work even after going back to older versions. The only varialble changed has been adding toast 7.1.2 on all machines!!!!!I can understand human error on one machine but 4 different ones now won't burn 5 different kinds of DL's ????????

 

It laughable at this point ..........anyone else with Customer non service would be out of business with support like this. BTW I am not a computer newbie and know my way around computers , so to speak!!!!!!

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I have resorted to the forum after experiencing all of the same problems mentioned here. I have been trying to burn a DVD, previously burnt without problems before upgrading to 7.1.2 using the same media. That surely means there is a problem with the upgrade as it all worked fine before?

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I have resorted to the forum after experiencing all of the same problems mentioned here. I have been trying to burn a DVD, previously burnt without problems before upgrading to 7.1.2 using the same media. That surely means there is a problem with the upgrade as it all worked fine before?

 

For a test, use the old version to burn a disc and then use 7.1.2 to burn the exact same layout (save it and open it in the new version).

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For a test, use the old version to burn a disc and then use 7.1.2 to burn the exact same layout (save it and open it in the new version).

 

 

Jon,

 

Please read this forum closely, I have conducted this test and tens more, however nothing works. It , toast 7.1.2, has done something at the system level at least with DL media, that makes buring impossible. Period. Now, even after delecting toast 7.1.2 and putting on all other older versions, now these older versions don't work. After even all the other "fixes' system restore , internal vs. external drives, zapping PRam , disk permissions , 5 different kinds of DL media, ect. have all been done by myself and many more.........so okay, now what is the next fix???????

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Jon,

 

That can't be your best answer, Can it ? Look at my post from another topic above with the same issues. I have a Updated Firm Ware, updated toast, updated OS x , New computer, Brand new drive, and still can't burn a +R DL disc with toast. From what little info I gather, it appears that Toast is having a issue with Pioneer drives. I have been running around for days trying and buying 2 different burners and now 3 different types of media. As far as media is concerned I have now tried 3. Two of which are considered the best brands AND NONE of them worked. We need your help, more than finger pointing with the advice of try different media, which I know isn't a fix! For the record , I have tried , mainly verbatim, ( the one's I mainly use, Memorex and Fuji's.

 

 

we need your help.....

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I'm using Pioneer drives mostly, but I also have LG, Matsushita, Sony, NEC, etc. I've tried most drives a little.

 

Media is usually the biggest problem, but if you use good media and update the firmware things should be OK.

 

I've had times when Toast would hang or freeze also, but it is rare. Some times bad things just happen. The system can have a hiccup, the data doesn't get sent, or data gets removed. When dealing with hardware, sometimes it's hard to have a nice recovery.

 

As for aborting, it doesn't always work. If the drive is in a state that doesn't support the command, it will just hang. Abort is like jumping in front of a moving train. The train may stop, but.....you kinda have a mess. There are times it will just not work.

 

Lead-out on a DVD-R with less than 1GB can take up to 15 minutes to write. Thank Pioneer for that. DVD+R are much better for small amounts of data.

 

Also, when writing a disc that is completely full, you can have problems at the outer edge of the disc. It's best to keep a few hundred MB, just so the edge of the disc doesn't get burned.

 

I also recommend setting the drive speed after the media is detect and not always using Best. Sometimes a slower burn speed will help.

 

freshburn,

 

I am ordinarily burning video files from EyeTV to DVD media. These files vary in size, of course, but are normally 3+ GB for SL media and anything from 5 to 7+ GB for DL media.

 

My Mac is a dual 1.8 GHz Digital Audio with either 1 GB or 1.5 GB RAM (depending upon whether I borrow a DIMM for another machine pending arrival of another one. My boot drive is a Western Digital 500 GB SATA drive. The data drive where I store the EyeTV files is a 2x250 (PATA) RAID 0 array. Both drives have appropriate PCI controllers. There are additional drives, both internal and external for other storage and/or backup. Prior to the current CPU configuration it was a 1.33 GHz single processor machine with other drive arrangements. OS is presently 10.4.8 and Toast is presently 7.1.2. As noted, I have experienced the problems I describe over an extended period of time with a number of different optical drives.

 

I am unable to understand why Toast freezes/becomes unresponsive (in several different ways) without there being a problem with the application itself or the way that the application interfaces with the operating system and hardware. Toast is unable to even close when in the described state. It must be force quit. I have examined things in Activity monitor and even when I only have 1 GB RAM installed Toast uses comparatively little RAM, usually less than 150 MB. CPU utilization varies depending upon the process involved. I am not sure whether it is accurate to say that Toast is dual processor aware or the OS utilizes the capacity of more than one processor in tasks with Toast, but I have observed Toast utilizing greater than 100% (of a single processor) capacity/cycles. Multiplexing the EyeTV files will utilize a substantial amount of CPU cycles. EyeTV is dual processor aware.

 

I have requested, for a very long time, through the support on Roxio.com that someone investigate the mechanism by which Toast interacts with the OS and/or optical drive in this process as there is obviously something happening which causes an undesirable result. I have yet to receive a response or indication that anyone at Roxio has done anything at all which I find to be much less than desirable.

 

Some of these instances may well be initiated by media problems, but Toast, in my experience, has proven unable to deal with a predictable circumstance in an acceptable manner.

 

Is there anyone at all at Roxio who actually does anything with problems with their products?

 

Although I thank you for your responses, I am still stuck with an application which is unwieldy. I do not accept that I should have to restart a Mac to clear a problem with an application.

 

Richard

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You could prove it to yourself though, by testing with a burner that isnt a superdrive (they are a bit buggy).

 

That may be so John, but up to to the time that I updated from v7x to 7.1.1 and 7.1.2, I had 100% success rate with burning DVDs of MPEG stream videos. On my superdrive equipped Intel MacBook Pro by the way.

 

Since the Updates I haven't achieved a DVD burn yet, and I've been trying all workrounds for the last 3 days.

 

I have also been using the same burner and media stock that I had the previous success with, so your argument about them being buggy doesn't wash with me. It all points to the software. If it worked before with that kit, then it should now. And yes, I was using Verbatim DVD media with a Matshita burner with a firewire drive containing the files.

I'll take 'freshburns" points on that set up to test.

 

 

In my case, trying to burn MPEG Transport stream files, I will acknowledge that there is an issue, that Toast have pointed out in their update history, but I thought I read that it was supposed to have been fixed with the 7.1.2 update...........? Not here though, and I was burning them prior to the updates.

 

I can only guess that previous users of Toast have been impressed with its efficiency. I have been for some years, but it doesn't take long for the confidence in a product to go Poof, when it doesn't work.

 

FYI I've been using EyeTV to record what I want to burn. Elgato promote Toast and use the Toast app in their burn interface.

My comunications with their Support section reveal that "A future version of Toast should resolve this issue."

Is this something that you are privvy to?

 

Cyclic

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Toast 7.1.2 cannot affect the operation of Toast 7.1. The applications are completely independent of one another even if they reside in the same folder. If 7.1 worked in the past, and it does not work now, then something else has changed, because 7.1 itself has not changed. This tells me for a fact that it isn't a toast issue. Can you test with a different burner?

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The reason that it happens in each version of toast is that it isnt a Toast issue. I would check for firmware updates for your recorder and experiment with different brands of media.

That's a fairly silly response, since I specifically indicated the problem seemed new with 7.1.2, but I may have experienced it ONCE before.

 

ADDENDUM: Not just that, but I also indicated it happened with two separate drives. BTW, the media is Verbatim, which hasn't seemed to give me any issues before updating to 7.1.2.

 

Now that I've said THAT, I'd have to say it's pretty well unacceptable for software to run perpetually without noticing something is wrong.

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That's a fairly silly response, since I specifically indicated the problem seemed new with 7.1.2, but I may have experienced it ONCE before.

 

ADDENDUM: Not just that, but I also indicated it happened with two separate drives. BTW, the media is Verbatim, which hasn't seemed to give me any issues before updating to 7.1.2.

 

Now that I've said THAT, I'd have to say it's pretty well unacceptable for software to run perpetually without noticing something is wrong.

This is a very uncommon problem and so it is just guessing as to what may be the cause. Why doesn't a drive complete the burn on the disc? It makes sense that once it has stalled this way that the only way out is to force quit and shut down. What doesn't make sense is that it is happening in the first place. Trying a different brand of media is the first test. Getting a laser-cleaning disc is an inexpensive trouble-shooting test. Creating a new user and installing Toast in that user account to test burning may give some clues. I always have an installation of OS X on another drive so I can check if problems are related to the OS. I've fixed problems in the past using DiskWarrior and by downloading and installing Apple's combined system update on top of my existing incremental OS update.

 

These are just guesses. Your help in describing the trouble-shooting steps you've taken may give a clue as to what else might work to resolve this perplexing problem.

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This is a very uncommon problem and so it is just guessing as to what may be the cause. Why doesn't a drive complete the burn on the disc? It makes sense that once it has stalled this way that the only way out is to force quit and shut down. What doesn't make sense is that it is happening in the first place. Trying a different brand of media is the first test. Getting a laser-cleaning disc is an inexpensive trouble-shooting test. Creating a new user and installing Toast in that user account to test burning may give some clues. I always have an installation of OS X on another drive so I can check if problems are related to the OS. I've fixed problems in the past using DiskWarrior and by downloading and installing Apple's combined system update on top of my existing incremental OS update.

 

These are just guesses. Your help in describing the trouble-shooting steps you've taken may give a clue as to what else might work to resolve this perplexing problem.

I repeat: TWO SEPARATE DRIVES that have exhibited no such problems before. Funny coincidence. Not likely

 

ADDENDUM: Nevertheless, thanks for the suggestions that didn't imply must be the drive.

 

As for troubleshooting, maybe it could have been a load-handling issue? I burned the same DVDs later after other video processes were complete (it has never been an issue before.)

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I have resorted to the forum after experiencing all of the same problems mentioned here. I have been trying to burn a DVD, previously burnt without problems before upgrading to 7.1.2 using the same media. That surely means there is a problem with the upgrade as it all worked fine before?

We haven't been able to solve the others, but maybe we can yours. Please describe what kind of DVD you are trying to burn (data or video) and which settings you used in Toast. Did you try saving as a disc image and then burning the disc image using the Image File setting in the Copy window? What Mac and drive are you using? Do you have any Firewire devices connected other than external hard drives? Any other troubleshooting steps you can share? It would be nice to solve at least one of these.

 

You can have 7.1.2 and earlier versions of Toast on the hard drive at the same time. Have you tried burning with an earlier version?

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John,

 

You have been called out.

 

By this time most people have concluded that when it came to "put up or shut up" you chose to shut up!

 

If you are a Roxio employee, you are plainly part of the problem, not a part of the solution.

 

As I write this Toast has yet again screwed up.

 

If you are a Roxio employee, or any other Roxio employee monitoring the forums, please elevate this matter to the head of the technical support and/or development department.

 

Richard

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brewcrew9,

 

Have you checked the firmware of your optical drive to see that it is up-to-date?

 

Many times the firmware updates are to deal with media issues. Updating the firmware is a bit a a pain with a Mac, but needs to be done. I have done it with a USB external case while running Virtual PC on my Mac and on a PC either in a USB external case or internally mounted (which is more work than is really necessary).

 

There is a possibility that the Toast preferences have become corrupted in some fashion or other. You can track them down and trash them. On my machine they are located at: Home > Library > Preferences > com.roxio.Toast.plist. Be sure that you have your installer CDs and activation key code handy as I do not recall if trashing the preferences requires that you re-enter the activation key. (You may eventually want to trash everything related to Toast and do a clean installation if things don't clear up.)

 

These items probably have little, if anything, to do with your problem, but should be done in any even if you do not already do them. Run a utility such as MacJanitor, OnyX, (both are free) or shareware such as Tiger Cache Cleaner, Cocktail, or Macaroni to repair permissions, run the cron maintenance, clear caches and so on. The cache/temp files can sometimes cause odd occurrences and tend to build up over time. You can also repair permissions using Disk Utility. If you have Disk Warrior, run it too on a periodic basis. It is a one trick pony, but it does that one trick very well.

 

Try burning at a slow speed to see if you can complete a burn when not set to "best". You could try saving the file as a "disk image" (.toast) file to see if that operation will run to completion. That might at least give you some idea where in the process things are not going well.

 

Good Luck

 

P.S. Not all media is "good", sometimes a batch of it will have a problem or one manufacturer's will have either a problem or a compatability issue. If you can, try some different media and see if that helps any.

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Toast 7.1.2 cannot affect the operation of Toast 7.1. The applications are completely independent of one another even if they reside in the same folder. If 7.1 worked in the past, and it does not work now, then something else has changed, because 7.1 itself has not changed. This tells me for a fact that it isn't a toast issue. Can you test with a different burner?

 

 

I am going NUTS!!!!!! yes I tested it on different macs.....4 to be exact 3 intel, one G4 imac and all no longer work ,even if I now go back to earlier versions of toast. and/or popcorn. They all use to work before the latest update......IT IS A TOAST ISSUE!!!!!!! Okay! maybe other factors are at play, HOWEVER, ever since the last update nothing works, so how can it be anything BUT a toast issue!!!!!!!!!

 

PS..It also will not worked with 3 brand new pioneer 111 external drives.....non mac drives, so that solves that excuss......

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UnCommon????...right now toast will not work on any of my 4 MACS at home. 3 are intel based and one G4! how can this be "uncommon"??//You ,(ROXIO), need to fix this and fix this fast AND admitt that toast has a major issues that it has to fix and quite blaming everybody and everything else.......fix this quick....does anybody use dvd2one and like it?

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