Re: Gave up on Roxio

[lorrie07936]

After working on the phone with Roxio support, and finding out that the Video WAve just won't work with my BRAND NEW Dell Dimension 9200, with a video card with 512M of memory on it (sufficient!) I have yesterday returned my new product back to Costco.

I have been a user of Roxio for years, and now I am an Adobe Premier Elements customer.

[lorrie07936]

If you owned Premiere Pro, why did you even consider EMC9 for video editing? If you needed DVD authoring, Sonic makes a very good, higher-end app - DVDit Pro HD. Would work well with Premiere Pro and supports HiDef projects.

 

Neither of Adobe's products rely on the video card subsystem like Videowave/MyDVD. Sonic/Roxio should really emphasize that a better video card is needed in the system requirements.

 

Yes, I agree. I had/have both Adobe and Roxio programs and used them both (well, learning Premier Pro anyway). It seems ridiculous that Roxio, priced at a "typical user" price would require a high end video card in order to do videos. That's why I won't go back.

 

Also, I still own and am struggling with Premiere Pro. Now, using Premiere Elements I hopefully can catch on to some of the tasks that I want to do in Pro. I like the program, but it use to take me hours to find out how to do each task. I send a lot of small videos to family and I needed a way to downsize them and clip them fast and easy.

[gi7omy]

It seems ridiculous that Roxio, priced at a "typical user" price would require a high end video card in order to do videos.

 

I wouldn't consider a reasonably up to date card priced at round £25/$50 to be 'high end'

 

The main criterion is - does it have sufficient memory and does it support DirectX9.0c

 

I wish you luck with Premiere - that is every bit as demanding on the graphics chipset (if not more so)

[Beerman]

After working on the phone with Roxio support, and finding out that the Video WAve just won't work with my BRAND NEW Dell Dimension 9200, with a video card with 512M of memory on it (sufficient!) I have yesterday returned my new product back to Costco.

I have been a user of Roxio for years, and now I am an Adobe Premier Elements customer.

What did support tell you? Did they give you anything to try?

Why/how would it not work for you? Crashes, lock ups?

I have a 9100 I use at the office that is somewhat similar to the 9200 and have had no problems so far. I don't know if it helps or not but every new system I get, I format the hard drive and start over. All the junk companies put on their systems is just not worth it. Guess that might just be the difference.

[lorrie07936]

Hi, This is to answer all of you. The original problem was that videos would not render. They would just sit there, doing nothing with a black screen. I was on the phone with the techs for over an hour - maybe two. In any case, we updated the driver for the video card, even though the driver with my new Dell was only from June of this year. It still would not work. They told me to lower the screen resolution to about 800 or so. I asked them at this point if this were really necessary as I cannot look at the screen with such a poor resolution. They said that I might have to do that every time I run the video wave! Tried it - it did work once, and when we tried it again, it didn't. I never was able to repeat the success.

As far as my video card, it is a Nvidia Geforce 7300 LE, and as I said, there is 512 on the card.

The processor is 2GB DDR2 SDRAM at 533MHz - 2X1GB, DIM, P

 

The thing is, now that I have the Adobe product, I have none of these issues. I bought a small downloaded product to replace the creator classic (Ashampoo burner),and that, and the editing of videos is basically all I had used Roxio for. I have a video camera that connects right into the computer firewire, and Adobe was quite easy to use.

 

I hope that I've given you all the info that you all have asked for.

Oh yes, one more thing - I also reformat when I receive new computers. I hate junk and I hate clutter.

 

"Although video memory is important, it is the video CHIPSET that does the work. Videowave/MyDVD requires a video card that supports DirectX9. Video on the motherboard and less expensive cards may not be sufficient."

 

I forgot to mention that when I was on the phone with the Roxio tech support, they had me download and run a dx diagnostic program (dxwebsetup.exe) from Nvidia's website. We ran that and no problems as far as my setup. They told me that my screen resolution might be just too high for Roxio's program to work. (1680 x 1050)

At this point I decided that it was too much trouble than it was worth!

 

I know that Premier Elements is not as easy from the start, but I should have mentioned that I also own Premier Pro, and video training tapes. After about a year of not having enough time to spend learning that program, I gave up and decided to get Premier Elements. Fortunately, I remembered enough to get my video recorded, and some clips extracted and prepared for emailing. Both programs work similarly, but of course, the Elements is much more streamlines and not so complicated!

[REDWAGON]

Would be nice to hear why Roxio support advised you that Videowave would NOT work with your new Dell 9200.

 

Frank....

[Pedo]

After working on the phone with Roxio support, and finding out that the Video WAve just won't work with my BRAND NEW Dell Dimension 9200, with a video card with 512M of memory on it (sufficient!) I have yesterday returned my new product back to Costco.

I have been a user of Roxio for years, and now I am an Adobe Premier Elements customer.

This is not a reply to your query, but I'm really desperate here.

I managed to download de aplication (2 huge files) in 2 attempts ( over 24 hrs connected) and install Roxio 9.

As a result, a myriad of problems started to happen with my system ( with a spec well above requirements); as and example:

- System restore didn't function - not available-.

- Outlook started but hangged.

- Explorer malfunction searching facilities.

-Taskbar: inoperative

- I.E (Firefox) very, very slow.

 

As you can imagine this is NOT the kind of service I was expecting from such a reputable company and product.

How can I get my money back?

I've been trying to contact - phone- them, but the numbers I have (01628 588 450 / +44 175 350 30000) are ghost numbers.

 

Please help !

Many thanks.

[cdanteek]

The original problem was that videos would not render. They would just sit there, doing nothing with a black screen. I was on the phone with the techs for over an hour - maybe two. In any case, we updated the driver for the video card, even though the driver with my new Dell was only from June of this year. It still would not work. They told me to lower the screen resolution to about 800 or so. I asked them at this point if this were really necessary as I cannot look at the screen with such a poor resolution. They said that I might have to do that every time I run the video wave! Tried it - it did work once, and when we tried it again, it didn't. I never was able to repeat the success.

 

lorrie07936,

Roxio support wouldn't of told you, ( They told me to lower the screen resolution to about 800 or so.) when the Minimum System Requirements are.

(1024x768, 16-bit color graphics card; 24-bit or 32-bit true color)

 

Your Dell has other issues if the software does not work on it.

 

 

Minimum System Requirements:

Windows XP Home/Pro/MCE (Service Pack 2), Windows XP Pro x64 Edition, Windows 2000 (Service Pack 4 or later)*

For burning music and data discs: 500 MHz Intel® Pentium III or equivalent; 128 MB RAM

For DVD, slideshow or video authoring: 1.4 GHz Intel Pentium 4 or equivalent; 256 MB RAM

For real-time MPEG-2 capture and burning:1.6 GHz Intel Pentium 4 or equivalent; 256 MB RAM

For viewing DivX HD or H.264 video files in full screen mode: 2 GHz Intel Pentium 4 or equivalent; 512 MB RAM

7200 RPM hard disk drive recommended for video projects

1 GB of free hard disk space for typical installation of all components

1 GB of free hard disk space for every 5 minutes of video for video capture

Up to 9 GB of free hard disk space for copying DVD-Video** discs

1024x768, 16-bit color graphics card; 24-bit or 32-bit true color recommended

DirectX 9 or higher compatible sound card and graphics card

QuickTime 7 or greater for burning of M4A files

Windows Media Player 9 or higher for Windows 2000 systems; Windows Media Player 10 or higher for Windows XP and Vista systems

Microsoft Internet Explorer 6 or higher

CD-ROM drive to install the software

Internet connection required for registration, activation, product updates, and some features including photo sharing and Gracenote® MusicID™ support (to retrieve artist, album and track information). Any Internet charges are the user's responsibility.

Import, capture, editing, copying, burning, export, or viewing MPEG-2 files, DVD-Video titles or HD-V video, and burning of DVD, mini DVD or SVCD discs requires a one-time product activation via the Internet. Product activation is fast, free and anonymous.

 

 

 

Optional:

For burning: multimedia compliant CD, DVD, or BD recordable drive

For audio capture or playback: 16-bit Windows compatible sound card and speakers

For video capture: OHCI compliant IEEE 1394 FireWire card (for use with DV camera) or analog video capture device

For mobile phone support: multimedia capable mobile phone with USB cable or Bluetooth connectivity. For information about supported phones visit www.roxio.com/support

For ring tone support (US only): requires a multimedia capable mobile phone, and Internet connection and text messaging with your service provider. Any text messaging charges are the user's responsibility. For information about supported phones visit www.xingtone.com

For video conferencing support: web camera, compatible sound card and speakers, microphone and broadband Internet connection. Any Internet charges are the user's responsibility. For information about supported equipment visit www.sightspeed.com

For Windows Media portable player support: player compatible with Windows Media Device Manager 9 or higher

For iPod support: iTunes 6.0.1 or higher

For PSP support: PSP firmware 2.6 or higher

For TiVo file support: TiVo Desktop 2.3 or higher

Broadband Internet connection required for LiveShare photo sharing features

UPnP compliant home network router for the LiveShare and MediaSpace features

Supported Input Formats:

Video: AVI, DV, HD-V, DV-AVI, MPEG-1/2/4, MPEG2-HD, IFO/VOB, DivX, DivX HD, XviD, DVR-MS, TiVo, ASF, MOV, WMV, QuickTime, 3GP, MPEG2 Transport Stream, H.264, OpenDVD

Audio: Audio CD, MP3, WAV, WMA, Dolby Digital AC-3, AAC, Ogg Vorbis, FLAC, M4A, MP4, Playlists (WPL, ASX, M3U, PLS, XSPF)

Image: JPG, PNG, TIFF, BMP, GIF

Supported Output Formats:

Video: AVI, DV-AVI, HD-V, MPEG-1/2/4, MPEG2-HD, DivX, DivX HD, WMV, WMV HD, H.264, MP4, 3GP

Audio: MP3, WAV, WMA, Dolby Digital AC-3, Ogg Vorbis, FLAC, MPEG-1/2, M4A, AAC, Playlists (M3U, PLS, XSPF, WPL, HighMAT, MPV)

Image: JPG, PNG, TIFF, BMP, GIF

Video disc formats: DVD, Video CD (VCD), Super Video CD (SVCD), Mini DVD, BDAV

Recordable Formats:

Supports all popular recordable formats: CD-R/RW, DVD+R/RW, DVD-R/RW, DVD-R DL, DVD+R DL, DVD-RAM, BD-R/RE, BD-R/RE DL

Supports popular image formats: ISO, C2D, and BIN/CUE

*Drag-to-Disc and CinePlayer do not run on Windows 2000.

 

** Does not copy encrypted or copy-protected discs

 

cd

[ggrussell]

... with a video card with 512M of memory on it (sufficient!)

Although video memory is important, it is the video CHIPSET that does the work. Videowave/MyDVD requires a video card that supports DirectX9. Video on the motherboard and less expensive cards may not be sufficient.

 

Good luck with PrEL. I own it, too, and find it extremely difficult to use. I've tried several times to force myself to learn it. ANY app that difficult to use just isn't for me.

[ggrussell]

They told me that my screen resolution might be just too high for Roxio's program to work. (1680 x 1050)

Rather poor advise... I run Videowave at 1920 X 1080p. It's ALL about the video card. Yes, it support DirectX 9, but it DOES NOT HAVE 512MB!! The 7300 chipset was designed to use your system memory. All that MB memory is NOT dedicated memory on the video card. My HP came with the 7300LE. There was only 64MB on teh video card. The rest was system memory. Something they call 'turbocache'. I now have the 7300GS with 256MB on the card, but it STILL uses another 256MB of my system memory. I wrote nVidia tech support to see if I could turn it off. It's built into all 7300 chips. For dedicated memory chipsets, you need to purchase 7600 or better.

 

If you owned Premiere Pro, why did you even consider EMC9 for video editing? If you needed DVD authoring, Sonic makes a very good, higher-end app - DVDit Pro HD. Would work well with Premiere Pro and supports HiDef projects.

 

Neither of Adobe's products rely on the video card subsystem like Videowave/MyDVD. Sonic/Roxio should really emphasize that a better video card is needed in the system requirements.

[silver]

Mr.Russell has hit the nail on the head. Dell's 7300 LE for the 9200 has the following info on their site at :

 

http://www.dell.com/content/learnmore/lear...&~tab=topic

 

"2 The total of local and shared system memory used by this graphics card is 256MB. Local on-board memory is 128MB RAM."

 

128MB should be adequate however I'd question running both rendering and a high res monitor on such a minimal card.