Why does Roxio charge for tech support ?

[kirkifer]

So, why does Roxio charge for technical support ?

 

I have EMC9 and it is about a month and a half old. Prior to today, I have not had any major problems. Yet, EMC9 does not seem to be very stable. My experience indicates that the slightest change in hardware or software can really stress the EMC9 functionality...

 

Today, I updated the firmware for my Lite On DVD burner. Now, I get an error message that indicates that I must activate my MPEG-2.... When I do that, the server responds that I have an invalid product key, WHAT ????

 

Luckily Roxio allows us to use this forum, so there is some help available. Unfortunately, I have tried everything I have found, including editing the registry This should be totally unnecessary. Well, I still get the "MPEG-2 Activation needed" error message. Now, I feel like I have done what I should.

 

Why does Roxio make me pay to get their product to work? Is this why the product was only $69 versus Adobe's $600 or more ? It won't take too many calls to tech support to justify the more expensive program...

[malatekid]

Why does Roxio make me pay to get their product to work? Is this why the product was only $69 versus Adobe's $600 or more ? It won't take too many calls to tech support to justify the more expensive program...

Please read on the part about support from the thread below (ignore the part that is not relevant to Roxio support).

 

http://forums.support.roxio.com/index.php?...ost&p=73010

[-kenl-]

Not sure about the support, but to answer your question:

 

For the mpg2 registration, just keep trying, I had the same issue and it turned out to be roxio server. I tried the next morining and all was fine. If I remember correctly, it didn't stop you from doing anything.

[kirkifer]

Please read on the part about support from the thread below (ignore the part that is not relevant to Roxio support).

 

http://forums.support.roxio.com/index.php?...ost&p=73010

 

It stops me from using myDVD and Videowave, my two favorite utilities. I am hoping it is just the server. I have not had a problem before.

 

I think Roxio will most likely help me resolve this issue, but it is very frustrating to even be here in the first place.

 

My needs are really pretty simple. I want my software to work.

 

Thanks to all of the folks out here willing to help. This is the best part of any of this.

[ogdens]

So, why does Roxio charge for technical support ?

 

 

 

Try this http://www.roxio.com/enu/support/emc9/contact.html

[kirkifer]

So, why does Roxio charge for technical support ?

 

 

 

Try this http://www.roxio.com/enu/support/emc9/contact.html

 

 

I understand that telephone tech support for EMC9 might actually not cost anything... I am not sure how long it takes to actually talk with a real person. Thankfully, I still do not need to do this. Apparently, this was a server issue and my MPEG-2 is now activated, again. I am still weary about this and expect that it will be a problem in the future. At least Roxio seems to address issues and provide support.

[ggrussell]

Had you activated the MPEG codec before? That should only show up once. Updating your burner firmware would NOT cause it. It was coincidental.

 

MPEG activation and EMC9 registration are two different things. In fact, I was prompted to also registered BUMP and DMX. That is 4 times I was prompted. After that, I haven't been.