bugleboy Posted December 27, 2006 Report Share Posted December 27, 2006 I am not a happy camper. I bought Roxio Easy CD & DVD Burning (red box) from Fry's about six months ago. I had problems installing on my WinXP Pro system in that it kept wanting to restart my system to complete the registry setup, or something like that. I set it aside until last week, and had the same issue. It actually hosed my iTunes registry settings and I had to reinstall iTunes. I went to the Roxio site and it does not appear to even exist on their site. I went to Fry's and they said I would have to get an RMA # from Roxio before they would take it back for credit. Can someone help me figure out how to (1) get this software to work, or (2) get an RMA # from Roxio? Thanks, bugleboy Link to comment Share on other sites More sharing options...
gi7omy Posted December 27, 2006 Report Share Posted December 27, 2006 As far as (1) is concerned - turn off any AV that may be running during the installation - don't forget to turn it back on again after. RMA - you'd need to contact Customer Services (via the main website) - this is a users' forum and none of us work for Roxio Link to comment Share on other sites More sharing options...
bugleboy Posted December 28, 2006 Author Report Share Posted December 28, 2006 As far as (1) is concerned - turn off any AV that may be running during the installation - don't forget to turn it back on again after. RMA - you'd need to contact Customer Services (via the main website) - this is a users' forum and none of us work for Roxio Thanks gi7omy. Here's what I did. I logged on as Administrator. I disabled the internet and then disabled Norton Antivirus. I rebooted and disabled the internet and NAV again because it came back on. I then installed EAsy CD & DVD Burning. I rebooted when it asked to. The system got as far as the Windows XP splash screen just before the desktop and then it displayed what looked like the shutdown splashscreen (a small WinXP logo) and hung like that. Repeated hard reset, nogo. I had to restart with Last Known Good configuration to get going again. I am running an Athlon 3800 with 2gb ram, Sony CRX140E drive on a 450 GB striped array, Windows XP pro with all service packs, iTunes, Windows Media Player 11, IE 7, yada yada yada. Any ideas on what I can try next? bugleboy Link to comment Share on other sites More sharing options...
gi7omy Posted December 28, 2006 Report Share Posted December 28, 2006 I am running an Athlon 3800 with 2gb ram, Sony CRX140E drive on a 450 GB striped array, Windows XP pro with all service packs, iTunes, Windows Media Player 11, IE 7, yada yada yada. Any ideas on what I can try next? bugleboy There's your problem right there - uninstall IE7 and roll back to IE6. WMP11 may also cause problems - it has in some machines Link to comment Share on other sites More sharing options...
lynn98109 Posted December 28, 2006 Report Share Posted December 28, 2006 It is also possible iTunes isn't compatible with Version 6. It certainly wipes out Version 5. Remember, Version 6 (ECD/DVDC) last had software updates in 2003. That the beancounters reissued it as ECD/DVD Burning doesn't change that. Lynn Link to comment Share on other sites More sharing options...
bugleboy Posted December 28, 2006 Author Report Share Posted December 28, 2006 There's your problem right there - uninstall IE7 and roll back to IE6. WMP11 may also cause problems - it has in some machines Thanks again, gi7omy! So, the solution is to backtrack to 2002? Guess I'll format and reinstall Win 98SE while I'm at it At least I know what the problem is.....thanks for all your help! It is also possible iTunes isn't compatible with Version 6. It certainly wipes out Version 5. Remember, Version 6 (ECD/DVDC) last had software updates in 2003. That the beancounters reissued it as ECD/DVD Burning doesn't change that. Lynn Thanks Lynn! Let's see, Roxio's antique sw versus my Ipod....hmmmmmm....NOT! Link to comment Share on other sites More sharing options...
james_hardin Posted December 28, 2006 Report Share Posted December 28, 2006 Let us know if that actually helps… There really have not been any reports of IE7 having any affect on V6. But we don't know if anyone has upgraded to IE7 with V6??? Try that first (IE67 rollback) and see if it changes anything. IF not, try the WMP11 rollback. If you really want to be a guinea pig, update one at a time and see which one breaks it. Link to comment Share on other sites More sharing options...
gi7omy Posted December 28, 2006 Report Share Posted December 28, 2006 The root problem is IE7 - when MS brought that out, even though it was classed as a 'critical update' it actually trashed a lot of programs and NOT just the Roxio ones. Personally I never use IE at all (I prefer Firefox which is more secure and a lot more stable) WMP11 - I have heard reports of this being problematic but not using it I can't comment really (I stick with 9 which does what I want) Ipod - you have to remember that this is Apple and will be very proprietary I would seriously recommend dumping IE7 and replacing it with Firefox - I only use IE6 for MS Updates and all browsing is done with Firefox. As for '2002' technology - I'll refrain from the obvious comment that the latest version of this suite is v9 Link to comment Share on other sites More sharing options...
bugleboy Posted December 29, 2006 Author Report Share Posted December 29, 2006 The root problem is IE7 - when MS brought that out, even though it was classed as a 'critical update' it actually trashed a lot of programs and NOT just the Roxio ones. Personally I never use IE at all (I prefer Firefox which is more secure and a lot more stable) WMP11 - I have heard reports of this being problematic but not using it I can't comment really (I stick with 9 which does what I want) Ipod - you have to remember that this is Apple and will be very proprietary I would seriously recommend dumping IE7 and replacing it with Firefox - I only use IE6 for MS Updates and all browsing is done with Firefox. As for '2002' technology - I'll refrain from the obvious comment that the latest version of this suite is v9 Well, it was on sale at Fry's for $30 less than six months ago, so I thought I was buying a fairly current version of a workable product. Looks like I wasn't the only one that got snowed. Link to comment Share on other sites More sharing options...
james_hardin Posted December 29, 2006 Report Share Posted December 29, 2006 Well, it was on sale at Fry's for $30 less than six months ago, so I thought I was buying a fairly current version of a workable product. Looks like I wasn't the only one that got snowed. You still are not looking in the right direction. IE7 did not exist 6 months ago… Have you tried the roll back to see if it makes any difference? We really need your feedback on this! Link to comment Share on other sites More sharing options...
bugleboy Posted December 29, 2006 Author Report Share Posted December 29, 2006 You still are not looking in the right direction. IE7 did not exist 6 months ago… Have you tried the roll back to see if it makes any difference? We really need your feedback on this! I'll try it this weekend and report back. It BETTER work! Link to comment Share on other sites More sharing options...
bugleboy Posted December 30, 2006 Author Report Share Posted December 30, 2006 I'll try it this weekend and report back. It BETTER work! OK, I rolled back to IE 6 and had the same results where the XP OS hung after the splash screen and I had to restart with Last Known Good. So, I rolled back to WMP 10 and was able to get past the API initialize error. The Dragndrop window does not see the recorder, but everything else seems to be working! The program seems to be worth all the hassle, and I still don't know if I will trade it for tabbed browsing in IE7. For some reason, I didn't like Firefox a year ago when I tried it. Guess I'll give it a try. Thanks for everyone's support! Link to comment Share on other sites More sharing options...
james_hardin Posted December 31, 2006 Report Share Posted December 31, 2006 Thanks for trying these things out. Still not sure IE7 is the culprit here or if Media Player 11 might be the one… If by "drag and drop" you are referring to Drag to Disc you might be better off removing that portion of the Suite. It is a packet writer and they are without a doubt, the least reliable form of burning ever devised! Link to comment Share on other sites More sharing options...
lynn98109 Posted December 31, 2006 Report Share Posted December 31, 2006 The built-in WinXP burning is actually Sessions-based, and therefore safe. But Packet-Writing (Drag2Disc, DirectCD, Nero's InCD, Sonic's DLA, etc) is a great way to permantly LOSE the data. I didn't believe the warnings and managed to learn the hard way. Lynn Link to comment Share on other sites More sharing options...
james_hardin Posted December 31, 2006 Report Share Posted December 31, 2006 The built-in WinXP burning is actually Sessions-based, and therefore safe. But Packet-Writing (Drag2Disc, DirectCD, Nero's InCD, Sonic's DLA, etc) is a great way to permantly LOSE the data. I didn't believe the warnings and managed to learn the hard way. Lynn Like a moth to a flame… Link to comment Share on other sites More sharing options...
gi7omy Posted December 31, 2006 Report Share Posted December 31, 2006 Like a moth to a flame… She always flames packet writing Link to comment Share on other sites More sharing options...
lynn98109 Posted December 31, 2006 Report Share Posted December 31, 2006 She always flames packet writing Just trying to reduce the number of newbies who learn the hard way Lynn Link to comment Share on other sites More sharing options...
tbrewst Posted December 31, 2006 Report Share Posted December 31, 2006 Some of life's traumas are better off experienced than taught.Kinda like sticking your finger in a light socket...lol Link to comment Share on other sites More sharing options...
Guest ml Posted December 31, 2006 Report Share Posted December 31, 2006 I still don't know if I will trade it for tabbed browsing in IE7. ! There are other ways to do tabbed browsing. I use the Yahoo toolbar and IE 6 and that has tabbed browsing. ( And I don't own stock in Yahoo.) Link to comment Share on other sites More sharing options...
James N Posted January 4, 2007 Report Share Posted January 4, 2007 There are other ways to do tabbed browsing. I use the Yahoo toolbar and IE 6 and that has tabbed browsing. ( And I don't own stock in Yahoo.) \ I am using WinXP home user edition with all updates including WMP11 and IE7. I just bought Easy CD & DVD Burning (red box) and installed it and it works great except for it not controlling my Sony DCR-TVR250 digital camcorder. i have to operate the camera manually but it does capture everything just fine and burns DVD-Rs easily. Not sure if the problem you are having is because you are using the XP pro version, but....... Good luck. Link to comment Share on other sites More sharing options...
RhReMc Posted January 21, 2007 Report Share Posted January 21, 2007 I am not a happy camper either. I bought the Easy CD & DVD Burning (red box) on 1/15/07 and it would not allow me to copy a home DVD video that was recorded from a DVR. I am curious if this program requires you to have Roxio Easy Media Creator 7 installed or is it stand alone software. I have been working at this for over 4 hours today and am very frustrated. The site does not give you any information on this specific software. I tried to take it back to the retail store I bought it and they strictly said I had to get a refund from the manufacturer. Anyone else have this issue? Link to comment Share on other sites More sharing options...
gi7omy Posted January 21, 2007 Report Share Posted January 21, 2007 It is stand alone - but it's an oplder version of the suite No - it doesn't require EMC7 - that's the next version up However, it will NOT work if you have Internet Explorer 7 and/or Windows Media Player 11 installed Link to comment Share on other sites More sharing options...
james_hardin Posted January 22, 2007 Report Share Posted January 22, 2007 If you are using DVR formatting you are going to be in for a lot of disappointment. If you read your recording manual closely, you will find a disclaimer that says you may have to Finalize the disc before it can be used in other devices… Files in this format can become fragmented and only the recording device understands where it put all of the pieces. Link to comment Share on other sites More sharing options...
Brain Posted January 27, 2007 Report Share Posted January 27, 2007 Sweet Jiminy Christmas! I just bought Easy CD Burning 2 days ago at OfficeMax and didn't realize until I had problems that it says on the box that it is really Easy CD & DVD Creator 6 Platinum. I had used that prog 3 years ago and it was hands down awesome. Now I would like to know why the frakinghell you guys market this old product as though it were new when there is no support and the bloody thing won't work in this day and age? I've got XP Pro, IE6, WMP 10 and I had to install a patch and copy the prog to my hdd just to get it to iniatilize and now that the prog works great its still no good because it won't recognize my dvd drive! Windows still recognizes it fine so its not a MS prob. There is obviously NO update for this and Roxio doesn't give a frak that it won't work in most year old and newer systems/drives. Oh, but they still market this bloody thing under a new name like its a nice new addition to the Roxio family! WTF? And I'm supposed to just eat this? Nope. I'm taking this back and sending email and snail to OfficeMax, Staples and WalMart Corporate, (btw, I work for Sam's Club Marketing) and let them know the story on this. Link to comment Share on other sites More sharing options...
gi7omy Posted January 27, 2007 Report Share Posted January 27, 2007 Brain - if you actually have one you'd know this is a users' forum and not Roxio so you should be aware that no-one here markets anything NONE of us work for Roxio Link to comment Share on other sites More sharing options...
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