Sometimes Clean Install is requested by support, by somebody in this forum, or because the software is just acting up. Since I've had to do this a few times, and it's not super easy to find, here's the step by step procedure.
Time to cook - as little as 45 minutes, up to maximum of 2 hours. Pain level, repairing windows is worse, resetting your computer to a restore point is better.
Before you start - set a restore point! Go to Programs, Accessories, System Tools, System Restore. Click on the radio button to "Set a Restore Point." You might just need it, you never know.
Original source - John from Roxio had it posted in this thread:
1) Using Add Remove Programs from your Control Panel, remove all Roxio Programs. Likely these will be, Roxio Drag to Disk, Roxio Content, Roxio Easy Media Creator, and Xingtone Ringtone Maker. You might as well do them in alphabetical order - it doesn't matter really. Drag to Disk requires a reboot (in this step the only one you have to do). Also, don't ask why, but there is no Uninstaller routine from Roxio....go figure.
After you have uninstalled all those programs:
2) Open up windows explorer and start deleting all the Roxio and Sonic directories:
Delete these folders if they exsist:
C:\program files\roxio
c:\program files\sonic
c:\program files\common files\roxio shared
c:\program files\common files\sonic shared
C:\Documents and Settings\All Users\Application Data\Roxio
C:\Documents and Settings\All Users\Application Data\Sonic
C:\Documents and Settings\user name\Application Data\Roxio
C:\Documents and Settings\user name\Application Data\Sonic
C:\Documents and Settings\user name\Local Settings\Application Data\Roxio
A huge hint for you - sometimes a file won't delete. Say the first folder says some file is in use and can't be deleted. Don't worry. Open up that folder and start highlighting some of the files or subfolders. Start small and at the top of the list. Likely most of them will delete. Eventually you will find one or two files that won't delete. Simply drag those files up one folder, or if you are at a crowded next level, just create a junk folder and drag the file there. Finish deleting all the other folders listed above. Reboot the computer (second reboot in this process). Then go to that up one level folder or junk folder and delete the file. Magic, it will delete.
(Thanks GGrussell - added the two Application Data Sonic deletions - I forgot that I did actually delete those during the last clean up)
3) This cookie thing is recommended, but I've never found it useful:
Also remove any IE cookies with Roxio or Sonic in this folder:
c:\documents and settings\username\cookies
4) This is now your tricky part - here's the statement from John:
"Then use a registry cleaner to remove any entries that may refer to the removed applications."
There's a really sweet program from Microsoft called "Windows Install Clean Up" that will kill any program in your add/remove program list. Just go over to Microsoft.com and search for that program, install it, run it, and remove anything Sonic or Roxio in the list. This is especially great if you got an uninstall error during step 1. Now reboot your computer one last time.
Everything Roxio is now gone from your computer. You could stop there - that would be a totally clean Uninstall.
5) Reinstall Easy Media Creator 9. Some hints here - as much as I hate to admit it follow this advice:
"When you reinstall disable any Anti-Malware applications (antivirus, popup blockers, and other things) during the installation process."
It's a scary moment - you will be running unprotected during the install, and I hate it. But sadly there seems to be a lot of problems caused by different protection programs. Since I use McAfee, I can only describe what to stop for that program - anti-virus, anti-spam, SystemGuard, and ScriptScanning - all need to be stopped. I did not stop WinPatrol (Scotty) - he seems to be happy working with EMC installs. KEEP YOUR FIREWALL RUNNING!!!
Another hint on the reinstall - pay attention to some of your settings, or programs you don't want. Don't be afraid to drop down to the custom install. I've deselected the photo stuff, and media manager thing with no effect on the software. I really hate Drag to disc, sadly you have to install that, but must go through about three menus to disable it after restart.
6) Reinstall the Content Disc if you had it originally.
OK - it sounds scary, seems like a lot of work, but it actually does start you off with a totally fresh program, cleanly installed. First time around, took me 2 hours. Tonight, 45 minutes.
7) Oh, sorry, empty the trash now, once everything is running right. You never know, you might just want to restore something out of that trash bin.
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dlebryk
Sometimes Clean Install is requested by support, by somebody in this forum, or because the software is just acting up. Since I've had to do this a few times, and it's not super easy to find, here's the step by step procedure.
Time to cook - as little as 45 minutes, up to maximum of 2 hours. Pain level, repairing windows is worse, resetting your computer to a restore point is better.
Before you start - set a restore point! Go to Programs, Accessories, System Tools, System Restore. Click on the radio button to "Set a Restore Point." You might just need it, you never know.
Original source - John from Roxio had it posted in this thread:
http://forums.support.roxio.com/index.php?showtopic=9954
Step by Step:
1) Using Add Remove Programs from your Control Panel, remove all Roxio Programs. Likely these will be, Roxio Drag to Disk, Roxio Content, Roxio Easy Media Creator, and Xingtone Ringtone Maker. You might as well do them in alphabetical order - it doesn't matter really. Drag to Disk requires a reboot (in this step the only one you have to do). Also, don't ask why, but there is no Uninstaller routine from Roxio....go figure.
After you have uninstalled all those programs:
2) Open up windows explorer and start deleting all the Roxio and Sonic directories:
Delete these folders if they exsist:
C:\program files\roxio
c:\program files\sonic
c:\program files\common files\roxio shared
c:\program files\common files\sonic shared
C:\Documents and Settings\All Users\Application Data\Roxio
C:\Documents and Settings\All Users\Application Data\Sonic
C:\Documents and Settings\user name\Application Data\Roxio
C:\Documents and Settings\user name\Application Data\Sonic
C:\Documents and Settings\user name\Local Settings\Application Data\Roxio
A huge hint for you - sometimes a file won't delete. Say the first folder says some file is in use and can't be deleted. Don't worry. Open up that folder and start highlighting some of the files or subfolders. Start small and at the top of the list. Likely most of them will delete. Eventually you will find one or two files that won't delete. Simply drag those files up one folder, or if you are at a crowded next level, just create a junk folder and drag the file there. Finish deleting all the other folders listed above. Reboot the computer (second reboot in this process). Then go to that up one level folder or junk folder and delete the file. Magic, it will delete.
(Thanks GGrussell - added the two Application Data Sonic deletions - I forgot that I did actually delete those during the last clean up)
3) This cookie thing is recommended, but I've never found it useful:
Also remove any IE cookies with Roxio or Sonic in this folder:
c:\documents and settings\username\cookies
4) This is now your tricky part - here's the statement from John:
"Then use a registry cleaner to remove any entries that may refer to the removed applications."
There's a really sweet program from Microsoft called "Windows Install Clean Up" that will kill any program in your add/remove program list. Just go over to Microsoft.com and search for that program, install it, run it, and remove anything Sonic or Roxio in the list. This is especially great if you got an uninstall error during step 1. Now reboot your computer one last time.
Everything Roxio is now gone from your computer. You could stop there - that would be a totally clean Uninstall.
5) Reinstall Easy Media Creator 9. Some hints here - as much as I hate to admit it follow this advice:
"When you reinstall disable any Anti-Malware applications (antivirus, popup blockers, and other things) during the installation process."
It's a scary moment - you will be running unprotected during the install, and I hate it. But sadly there seems to be a lot of problems caused by different protection programs. Since I use McAfee, I can only describe what to stop for that program - anti-virus, anti-spam, SystemGuard, and ScriptScanning - all need to be stopped. I did not stop WinPatrol (Scotty) - he seems to be happy working with EMC installs. KEEP YOUR FIREWALL RUNNING!!!
Another hint on the reinstall - pay attention to some of your settings, or programs you don't want. Don't be afraid to drop down to the custom install. I've deselected the photo stuff, and media manager thing with no effect on the software. I really hate Drag to disc, sadly you have to install that, but must go through about three menus to disable it after restart.
6) Reinstall the Content Disc if you had it originally.
OK - it sounds scary, seems like a lot of work, but it actually does start you off with a totally fresh program, cleanly installed. First time around, took me 2 hours. Tonight, 45 minutes.
7) Oh, sorry, empty the trash now, once everything is running right. You never know, you might just want to restore something out of that trash bin.
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