Can't burn DVD+R use creator 7.2

Jenny · December 29, 2006

I have an external HI-VAL DVD burner that used to be able to burn either DVD+R/DVD-R disc when I use Easy creator 6 on win2000.

Since I upgrade my DELL desktop to winxp and Easy Creator 7.2, it does not allow me to burn DVD+R. In the untility info it says my burner can onlu burn DVD-R.

But if I connect the burner to my laptop, it can burn both DVD +R/-R without problem using creator 7.

What's wrong with my desktop? I can see the DVD driver is the same version.

Does anyone know how to make it work with DVD+R on my desktop?

Thanks!

Jen

Jenny · December 29, 2006

Yes, that is from the creator classic help. I think it is OEM version, it comes with another burner (WriteMaster) in my office. I thought because it is EMC, so it should work on my Hi-Val.

My IE is 6.0.2900.2180.xpsp_sp2_gdr.050301-1509

Jenny I see no, Easy Media Creator 7.2.0.1.6, I see these, 7.5.2.49 - 7.1.1.189 - 7.0.430.0 !
Open Creator Classic help, about creator classic.

One more time open Internet Explorer and click help, about Internet explorer version 6.0.2900.2180?

cd

ogdens · December 29, 2006

Yes, that is from the creator classic help. I think it is OEM version, it comes with another burner (WriteMaster) in my office. I thought because it is EMC, so it should work on my Hi-Val.

My IE is 6.0.2900.2180.xpsp_sp2_gdr.050301-1509

FYI

An OEM is usually a version that a large computer manufacturer buys and installs to sell pre-installed on their computer (sometimes they may add features that are only available in the full retail Platinum edition) The computer buyer gets a copy of the pre-installed software in case they have to reinstall it on their computer. For example, if the files get corrupt or the hard drive has to be reformatted, that computer user needs a copy of the software to reinstall the software that came with the computer. OEM means Original Equipment Manufacturer.

Some OEM, versions come with CD burners.

These "Basic" versions vary and are customized to fit the contract of the OEM purchaser.

Likewise, ALL support comes from your OEM provider and not from Roxio. Contact your OEM provider and see what they have to say.

http://kb.roxio.com/content/kb/General%20I...mation/000036GN

james_hardin · December 29, 2006

Does that Desktop have IE7 installed?

lynn98109 · December 29, 2006

When Write-Master (or whoever is using the name) bought the OEM rights, they also accepted the responsibility to support it. (Granted, they may figure the time for it has passed, leaving you with little more than what we come up with here.)

The fact that it is V.7.2 suggests it has some features that would not normally be in EMC 7 or 7.5, and we really don't know what those differences are.

Also, an OEM mfgr can tie an OEM Version to one burner - when I put the Nero software from my Combo drive on over the updated Nero software the place I bought the computer from had put on with the CD-RW, it ceased to recognize the CD-RW as a burner. The shop straightened that out along with a few other things.

So both you and we are lacking some key information about the software.

Lynn

Jenny · December 29, 2006

No, but my laptop has IE 6 too.

I can give IE 7 a try.

Does that Desktop have IE7 installed?

cdanteek · December 29, 2006

Jenny,

James, is not telling you to try it, but asking if you are using it? IE 7 has broke parts of EMC7.

cd

lynn98109 · December 29, 2006

No, but my laptop has IE 6 too.

I can give IE 7 a try.

NO, NO - if you have IE 7 installed, roll back to IE 6 - IE 7 WILL kill EMC 7.

Lynn

Jenny · December 29, 2006

Oops, I did not do it yet. Thanks for the information!

The other strange thing is in the "Disc and Device Utility", it says my DVD+R is not empty and already used 4.7G, no free space left. I tried Memorex and Vderbatim, same result.

Jenny,
James, is not telling you to try it, but asking if you are using it? IE 7 has broke parts of EMC7.

cd

gi7omy · December 29, 2006

The other strange thing is in the "Disc and Device Utility", it says my DVD+R is not empty and already used 4.7G, no free space left. I tried Memorex and Vderbatim, same result.

You didn't by any chance make the oft-repeated mistake of formatting it did you?

Jenny · December 29, 2006

No, I did not do anything. I just try to create some data DVD from some files on my computer. When I click 'burn', the disc is ejected and display: you must use the following type disc: DVD-R.

You didn't by any chance make the oft-repeated mistake of formatting it did you?

lynn98109 · December 29, 2006

Have you TRIED using DVD-R?

OK, it used to work with DVD+R and now it doesn't. And it still will use DVD+R on your laptop. But have you tried DVD-R media?

Lynn

gi7omy · December 29, 2006

I just did a bit of googling and found a report describing the same problem you have. One suggestion was this:

Re: Issue with my Hi-Val DVD Writer Model HDVD168DLME

"...your drive sounds like it might be a rebadged benq 1640/EW164B, you may want to try and cross flash your drive to the firmware available in this thread:

http://club.cdfreaks.com/showthread.php?t=158502

You might want to verify that it is in fact a rebadged benq drive.

Also you might want to find out what chipset is used in the external enclosure so you may also update the firmware for that as well...."

http://club.cdfreaks.com/showthread.php?t=159996

cdanteek · December 29, 2006

Jenny,

I would hold off on this cross flashing the drive. One pc works with the drive so there seems to be another problem!

I need some info download and install this free program, dvd identifier version : 5.0.1, http://DVD.Identifier.CDfreaks.com/. Open it and put a +R disc in the burner and let it identify the disc by clicking indentify! Click Clipboard ( it copys it to there) then right click paste and post the info here please. It will look like below.

----------------------------------------------------------------------------

Unique Disc Identifier : [DVD+R:MCC-004-000]

----------------------------------------------------------------------------

Disc & Book Type : [DVD+R] - [DVD+R]

Manufacturer Name : [Mitsubishi Chemical Corp.]

Manufacturer ID : [MCC]

Media Type ID : [004]

Product Revision : [Not Specified]

Blank Disc Capacity : [2,295,104 Sectors = 4.70 GB (4.38 GiB)]

Recording Speeds : [1x-2.4x , 4x , 6x-8x , 6x-16x]

----------------------------------------------------------------------------

** INFO : Drive = PLEXTOR DVDR PX-716A [FW 1.09]

** INFO : Write Capabilities = DVD+R DVD+R-DL DVD+RW

** INFO : Write Capabilities = DVD-R DVD-R-DL DVD-RW

** INFO : Disc = [DVD+R:MCC-004-000]

** INFO : Reference Speed : 1x DVD = 1385 kBps

** INFO : An Writeable Disc Is Recommended For Accurate Results

** INFO : Write Speeds (Supported By This Drive On This Disc) Listed Below

** INFO : GET PERFORMANCE Write Speed Descriptor(s)

Descriptor #1 = 22160 kBps (16.00x) - [CLV/Non-Pure CAV]

Descriptor #2 = 16620 kBps (12.00x) - [CLV/Non-Pure CAV]

Descriptor #3 = 11080 kBps ( 8.00x) - [CLV/Non-Pure CAV]

Descriptor #4 = 8310 kBps ( 6.00x) - [CLV/Non-Pure CAV]

Descriptor #5 = 5540 kBps ( 4.00x) - [CLV/Non-Pure CAV]

** INFO : MODE SENSE Write Speed Descriptor(s) [Legacy Command]

** WARNING : MODE SENSE Is Obsolete And Not Always Properly Supported

Descriptor #1 = 22160 kBps (16.00x) - [CLV/Non-Pure CAV]

Descriptor #2 = 16620 kBps (12.00x) - [CLV/Non-Pure CAV]

Descriptor #3 = 11080 kBps ( 8.00x) - [CLV/Non-Pure CAV]

Descriptor #4 = 8310 kBps ( 6.00x) - [CLV/Non-Pure CAV]

Descriptor #5 = 5540 kBps ( 4.00x) - [CLV/Non-Pure CAV]

----------------------------------------------------------------------------

** INFO : Hex Dump Of 'Media Code'-Block Listed Below

** INFO : 4-Byte Header Preceding 'Media Code'-Block Discarded

** INFO : Format 11h (Method 1) - ADIP Information

0000 : a1 0f 02 00 00 03 00 00 00 26 05 3f 00 00 00 00 .........&.?....

0010 : 00 00 07 4d 43 43 00 00 00 00 00 30 30 34 00 38 ...MCC.....004.8

0020 : 23 54 37 12 02 54 6c 02 92 5f 15 15 0b 0b 08 08 #T7..Tl.._......

0030 : 01 19 1b 0c 0c 0c 0d 01 00 00 00 00 00 00 00 00 ................

0040 : 01 00 38 38 02 2c 5a 1a 05 2e 23 10 04 1e 1d 01 ..88.,Z...#.....

0050 : 00 00 02 2c 5a 1a 05 2e 23 10 04 1e 1d 01 00 00 ...,Z...#.......

0060 : 02 00 54 70 02 30 63 3c 24 14 0c 0c 01 20 00 00 ..Tp.0c<$.... ..

0070 : 00 00 02 40 66 42 24 14 0c 0c 01 20 00 00 00 2b ...@fB$.... ...+

0080 : 03 00 54 df 02 30 63 3c 24 14 0c 0c 01 20 00 00 ..T..0c<$.... ..

0090 : 00 00 02 75 5e 58 24 14 0a 0a 01 20 00 00 00 59 ...u^X$.... ...Y

00a0 : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

00b0 : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

00c0 : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

00d0 : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

00e0 : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

00f0 : 00 00 00 00 00 00 00 00 ........

----------------------------------------------------------------------------

[ DVD Identifier V4.2.0 - http://DVD.Identifier.CDfreaks.com ]

----------------------------------------------------------------------------

cd

Jenny · December 29, 2006

I put a new Verbatim DVD+R in, here is the output:

----------------------------------------------------------------------------

Unique Disc Identifier : [DVD+R:MCC-004-000]

----------------------------------------------------------------------------

Disc & Book Type : [DVD+R] - [DVD+R]

Manufacturer Name : [Mitsubishi Chemical Corp.]

Manufacturer ID : [MCC]

Media Type ID : [004]

Product Revision : [Not Specified]

Blank Disc Capacity : [Not Supported By Method 2]

Recording Speeds : [1x-2.4x , 4x , 6x-8x , 6x-16x]

[Method 2 Might Not Always Detect All Speeds]

----------------------------------------------------------------------------

[ DVD Identifier V5.0.1 - http://DVD.Identifier.CDfreaks.com ]

----------------------------------------------------------------------------

[11:42:37] DVD Identifier V5.0.1

[11:42:37] Initializing Drive Interface [Auto-Select ASPI/SPTI]

[11:42:37] SPTI Drive Interface Successfully Initialized

[11:42:38] 1 Supported Drive Found (Out Of 2 Available Drives)

[11:42:38] Manufacturer Database [08-OCT-06@727$93] Loaded From File : (@727$93) Entries Found

[11:42:38] Internet Version Check Postponed Since Last Check Happened Less Than 1 Hour Ago

[11:43:16] DVD+R/+RW Medium Detected. Starting Identification...

[11:43:16] ** Initiating ADIP Retrieval Method 1 (Original ADIP)

[11:43:16] ERROR : ADIP Read M1 Failed : Illegal request - Invalid field in CDB [05/24/00]

[11:43:16] INFO : ADIP Read Method 1 Not Supported ; Method 2 Will Be Attempted

[11:43:16] ** Initiating ADIP Retrieval Method 2 (Copy Of ADIP)

[11:43:16] ADIP Read Method 2 Completed Without Errors

[11:43:17] Disc Identification Completed Successfully

[11:45:07] DVD+R/+RW Medium Information Copied To Clipboard

[11:47:03] DVD+R/+RW Medium Information Copied To Clipboard

** INFO : Drive = DVDRW USB1008UI - [FW 0056] - [uSB]

** INFO : Write Capabilities = DVD+R DVD+RW

** INFO : Write Capabilities = DVD-R DVD-RW

** INFO : Disc = [DVD+R:MCC-004-000]

** INFO : Reference Speed : 1x DVD = 1385 kBps

** INFO : An Writeable Disc Is Recommended For Accurate Results

** INFO : Write Speeds (Supported By This Drive On This Disc) Listed Below

** INFO : GET PERFORMANCE Write Speed Descriptor(s)

Descriptor #1 = 2770 kBps ( 2.00x) - [CLV/Non-Pure CAV]

Descriptor #2 = 1385 kBps ( 1.00x) - [CLV/Non-Pure CAV]

** INFO : MODE SENSE Write Speed Descriptor(s) [Legacy Command]

** WARNING : MODE SENSE Is Obsolete And Not Always Properly Supported

Descriptor #1 = 2770 kBps ( 2.00x) - [CLV/Non-Pure CAV]

Descriptor #2 = 1385 kBps ( 1.00x) - [CLV/Non-Pure CAV]

** WARNING : Format 11h (Method 1) Is Recommended ADIP Retrieval Method

** WARNING : Format 00h (Method 2) Data Might Contain Drive Modified Values

** INFO : Hex Dump Of 'Media Code'-Block Listed Below

** INFO : 4-Byte Header Preceding 'Media Code'-Block Discarded

** INFO : Format 00h (Method 2) - Physical Information (Copy Of ADIP)