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Network error

bluemarlin

Asked by bluemarlin,

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bluemarlin Rookie

bluemarlin

Posted
Posted

HELP!!!!!

 

This is the second time in six months if tried to install EMC9

 

This is from a clean install. after a new download.

 

This is what I get " A network error occurred while attempting to read from the file P:\program files\downloaded files\roxio suite\CPDECODERPACK_411\4ffd61.msi "

 

which in turn the SONIC CINEPLAYER DECODER PACK keeps trying to load and I get this error

"Internal error 2356 Disk 1 "

 

I cannot remmeber since the old DOS days on having such a problem loading up software

 

bluemarlin

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grandpabruce Digital Guru

grandpabruce

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Did/do you have a version of CinePlayer on your computer. When I tried to install V9 over V8, I got a message about uninstalling CinePlayer and chose not to. When I finished the install, I go that same type of message. I don't know if the uninstall procedure you used sees the CinePlayer. For some, the program is not happy with having both an early version of CinePlayer on the computer along with the Cineplayer installed with Digital Media Experience. Did you install Digital Media Experience?

 

On my computer, V8 (Deluxe Suite) and V9 did not play well together because V9 seemed to mix up some of the program innards between the two versions.

 

My Cineplayer from EMC 7.5 and the new one from EMC 9 both work on my computer.

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Guest ml

Guest ml

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At the risk of stating the obvious.......

 

Roxio Technical Support normally does not charge if you're having trouble getting the program installed.

 

You can do telephone, email or chat live ( I think)

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bluemarlin Rookie

bluemarlin

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1. Yes I did extract all files to a temp folder

 

2. No I have no other cineplaer

 

3. Yes I e-mailed them several days ago with full problem still waiting. I have a ticket #

Must be like winning the lottery

 

 

 

 

:) I sent THEM second request it has been over one week They still have not try ed to contact me other then getting a confirmation of my request by e-mail

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bluemarlin Rookie

bluemarlin

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This sounds like this problem here:

http://forums.support.roxio.com/index.php?showtopic=12017

 

To fix it, you need to do a clean install. Sorry it sounds all wrong, but that was the only way I could fix the problem, something somewhat similar. I think EMC9 goes crazy when certain files are missing or corrupted (common with this software for some unknown reason), and the clean install is the fix.

 

The network drive is a red herring.

 

Clean Install Instructions here:

http://forums.support.roxio.com/index.php?showtopic=14713

Sorry it took so long to get back to you.

tryed both C & P will not load.

I downloaded 3 times so far still the same on each download.

Had IE7 NOT BETA . will uninstall 7 and try with 6

and see if that makes a differance.

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bluemarlin Rookie

bluemarlin

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Well here we go again

downloaded using IE6

Clean install. and then some.

 

While loading Roxio Suite I got this error

"A network error occurred while attemping tp read from the file

C:\Docume~1\username~1\locals~1\temp\CPDE Coderpack_411\4ffd61.msi"

but it finished loading.

 

and now Sonic Cineplayer Decoder Pack keeps trying to load and I keep getting this error

 

Sonic Cineplayer Decoder Pack

Internal Error 2356 Disk1

 

 

:) CLEAN INSTALL DID NOT WORK !!!!! AGAIN

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gi7omy Digital Guru

gi7omy

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It's the fact that it says 'network error' that is bugging me - that's an MS Windows error saying it can't read a network drive (and P as a partition on the primary drive is a shade unusual)

 

Try this - use winrar (free trial download will work if you don't have it) and open the exe file that you downloaded (it's a compressed self extract archive really)

 

Extract that to a temp folder and run setup.exe from that - if it fails again on the P drive, copy it to C and run it from there (just to cover all bases)

 

If Winrar says the archive is corrupt btw - you've a faulty download

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bluemarlin Rookie

bluemarlin

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  • Author
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At the risk of stating the obvious.......

 

Roxio Technical Support normally does not charge if you're having trouble getting the program installed.

 

You can do telephone, email or chat live ( I think)

 

 

 

1. Yes I did extract all files to a temp folder

 

2. No I have no other cineplaer

 

3. Yes I e-mailed them several days ago with full problem still waiting. I have a ticket #

Must be like winning the lottery

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bluemarlin Rookie

bluemarlin

Posted
  • Author
Posted

Well here we go again

downloaded using IE6

Clean install. and then some.

 

While loading Roxio Suite I got this error

"A network error occurred while attemping tp read from the file

C:\Docume~1\username~1\locals~1\temp\CPDE Coderpack_411\4ffd61.msi"

but it finished loading.

 

and now Sonic Cineplayer Decoder Pack keeps trying to load and I keep getting this error

 

Sonic Cineplayer Decoder Pack

Internal Error 2356 Disk1

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bdlang Rookie

bdlang

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Posted
NOPE STILL THE SAME ERRORS

 

Has this issue even been resolved with Roxio 9? I too would like a solution and not a "maybe" to fixing this problem. This phantom install is real anoying when it happens 30 times a day :blink:

 

Solutions like:

  • Fixing the underlying cause
  • Editing a registry entry
  • Removing Cinepack from the system
  • etc.

Thanks

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bluemarlin Rookie

bluemarlin

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http://kb.roxio.com/content/kb/Customer%20Service/000009CS

 

Roxio Knowledgebase

No E-mail response from Roxio Support Services and Registration

Rate this article:

Article Details

ID Number: 000009CS

Products: Customer Service

OS:

Issue

 

When trying to register your software, receive updates, or waiting for a response from Roxio Support Services, a reply e-mail is never received.

 

Cause

Your Internet Service Provider (ISP), anti-virus software, e-mail software, or web mail client (such as Yahoo Mail or Hotmail) may have tagged the e-mail as spam and moved it to the trash or bulk folder.

 

Resolution

 

Be sure to look in your SPAM (a.k.a.Bulk or Junk E-Mail) folders for your e-mail software or webmail client. Occasionally, Roxio software will marked as SPAM and will be routed to the trash or SPAM folders.

If you have an anti-SPAM or anti-Virus software, check the security settings or contact the manufacturer to find out how to best adjust the software's settings.

For Customer Service and general account issues, add reg@sonic.com to your contact list or address book in your e-mail program. Then go to the Forgot Password link and enter your email address to receive a new password. Resetting the password will generate a new e-mail confirmation from Roxio.

For Tech Support responses add webticket@roxio.com to your contact list or address book in your e-mail program. Then check your webticket to be sure that you haven't missed correspondence from Roxio Support.

If you have multiple e-mail accounts, make sure that you are checking the account you purchased the software with.

 

cd

 

 

 

:) Apparently you did not read my replay they did answer, it just took them 10 days to do it.

Were on day 4 waiting for the second response

 

Sorry were getting a little testy with this but I've been trying since Dec 16

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dlebryk Rookie

dlebryk

Posted
Posted

This sounds like this problem here:

http://forums.support.roxio.com/index.php?showtopic=12017

 

To fix it, you need to do a clean install. Sorry it sounds all wrong, but that was the only way I could fix the problem, something somewhat similar. I think EMC9 goes crazy when certain files are missing or corrupted (common with this software for some unknown reason), and the clean install is the fix.

 

The network drive is a red herring.

 

Clean Install Instructions here:

http://forums.support.roxio.com/index.php?showtopic=14713

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bluemarlin Rookie

bluemarlin

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:) I sent THEM second request it has been over one week They still have not try ed to contact me other then getting a confirmation of my request by e-mail

 

 

I've finally got a response form Roxio

and guess what they said "did you try our forms" DAAAA.

 

I sent a replay lets see if it takes another week for them to answer

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cdanteek Digital Guru

cdanteek

Posted
Posted
I sent a replay lets see if it takes another week for them to answer

 

http://kb.roxio.com/content/kb/Customer%20Service/000009CS

 

Roxio Knowledgebase

No E-mail response from Roxio Support Services and Registration

Rate this article:

Article Details

ID Number: 000009CS

Products: Customer Service

OS:

Issue

 

When trying to register your software, receive updates, or waiting for a response from Roxio Support Services, a reply e-mail is never received.

 

Cause

Your Internet Service Provider (ISP), anti-virus software, e-mail software, or web mail client (such as Yahoo Mail or Hotmail) may have tagged the e-mail as spam and moved it to the trash or bulk folder.

 

Resolution

 

Be sure to look in your SPAM (a.k.a.Bulk or Junk E-Mail) folders for your e-mail software or webmail client. Occasionally, Roxio software will marked as SPAM and will be routed to the trash or SPAM folders.

If you have an anti-SPAM or anti-Virus software, check the security settings or contact the manufacturer to find out how to best adjust the software's settings.

For Customer Service and general account issues, add reg@sonic.com to your contact list or address book in your e-mail program. Then go to the Forgot Password link and enter your email address to receive a new password. Resetting the password will generate a new e-mail confirmation from Roxio.

For Tech Support responses add webticket@roxio.com to your contact list or address book in your e-mail program. Then check your webticket to be sure that you haven't missed correspondence from Roxio Support.

If you have multiple e-mail accounts, make sure that you are checking the account you purchased the software with.

 

cd

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gi7omy Digital Guru

gi7omy

Posted
Posted

You just posted to a 6 month old thread with a 'me too'. Read through the sugegstio0ns and try a clean install. If you still have problems - open a new thread but give a few details of the problem and your computer specs

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sknis Digital Guru

sknis

Posted
Posted
:) CLEAN INSTALL DID NOT WORK !!!!! AGAIN

 

Did/do you have a version of CinePlayer on your computer. When I tried to install V9 over V8, I got a message about uninstalling CinePlayer and chose not to. When I finished the install, I go that same type of message. I don't know if the uninstall procedure you used sees the CinePlayer. For some, the program is not happy with having both an early version of CinePlayer on the computer along with the Cineplayer installed with Digital Media Experience. Did you install Digital Media Experience?

 

On my computer, V8 (Deluxe Suite) and V9 did not play well together because V9 seemed to mix up some of the program innards between the two versions.

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