No sound on DVD recorded from Eye TV

[Hasty]

Hi

 

Apologies if this has already been covered. I have read some of the forgoing suggestions but nothing worked for me!

 

I have tried to record a film to DVD-R that was already recorded and working properly in Eye TV. I am using Toast 7.1.2 and recording to a Maxell DVD-R disk. I should like to be able to view/hear the DVD on my PC lap-top as well as my Apple Mac G5 and Toshiba SD-330ESB DVD player. I have changed the Data setting in Toast to PC/Mac.

 

The selected film appears in Toast and I have selected DVD-Video format. All appears to go well with the recording but on playback although the video quality is excellent there is no sound on any of the players.

 

I have tried recording an audio CD to check the audio components in the Mac and PC and this all works fine.

 

Having wasted a number of DVD-R's, and a lot of time I am now getting desperate.

 

Any help would be very much appreciated.

 

Thanks

[ejstubbs]

I have tried to record a film to DVD-R that was already recorded and working properly in Eye TV...The selected film appears in Toast and I have selected DVD-Video format. All appears to go well with the recording but on playback although the video quality is excellent there is no sound on any of the players.

and

Toast describes the Video as; MPEG-2, 720 x 576, 25fps

and Audio as MPEG1, Mono, 48000Hz

This is a known problem with EyeTV and Toast, see http://faq.elgato.com/index.php/faq/more/438

 

I suspect that you have recorded a programme which was broadcast with a second audio soundtrack. If you play the recording back in EyeTV and go to the "Audio" menu you should see two "English" entries at the bottom of the menu. The second of these is usually used for the audio description soundtrack and is in monoaural MPEG1 format. For some reason this soundtrack gets picked up by Toast rather than the proper stereo soundtrack for the programme, see the second article linked off the EyeTV FAQ page referenced above: http://faq.elgato.com/index.php/faq/more/358?setlang=en which also suggests some remedies for the problem. Playing around with the data disc format in Toast won't make any difference, and it's not caused by a QuickTime problem. You should be using the Video tab in Toast and either sending/dragging EyeTV recordings directly in to Toast or exporting them from EyeTV as "for Toast" or "MPEG Program Stream" and then dragging the resulting file in to Toast from the Finder.

 

This problem has happened to me several times now, so I've got in to the habit of checking what soundtrack Toast has picked up by checking the "Edit" information for each EyeTV recording I've added to the Video tab in Toast before I burn a DVD. It seems to me that more and more frequently now the UK broadcasters are including the second MPEG1 mono soundtrack in the broadcast program stream even when the programme itself isn't actually being broadcast with audio description, which is a trifle tedious when it triggers this bug between EyeTV and Toast. However, Elgato's FAQ does say that it should be fixed in later releases of the products.

[gesplus]

Have you tried just choosing the recording in EyeTV then clicking the Toast button and letting it make the settings in Toast?

 

I take it you're using the latest EyeTV? 2.3.3?

[Hasty]

and

 

This is a known problem with EyeTV and Toast, see http://faq.elgato.com/index.php/faq/more/438

 

I suspect that you have recorded a programme which was broadcast with a second audio soundtrack. If you play the recording back in EyeTV and go to the "Audio" menu you should see two "English" entries at the bottom of the menu. The second of these is usually used for the audio description soundtrack and is in monoaural MPEG1 format. For some reason this soundtrack gets picked up by Toast rather than the proper stereo soundtrack for the programme, see the second article linked off the EyeTV FAQ page referenced above: http://faq.elgato.com/index.php/faq/more/358?setlang=en which also suggests some remedies for the problem. Playing around with the data disc format in Toast won't make any difference, and it's not caused by a QuickTime problem. You should be using the Video tab in Toast and either sending/dragging EyeTV recordings directly in to Toast or exporting them from EyeTV as "for Toast" or "MPEG Program Stream" and then dragging the resulting file in to Toast from the Finder.

 

This problem has happened to me several times now, so I've got in to the habit of checking what soundtrack Toast has picked up by checking the "Edit" information for each EyeTV recording I've added to the Video tab in Toast before I burn a DVD. It seems to me that more and more frequently now the UK broadcasters are including the second MPEG1 mono soundtrack in the broadcast program stream even when the programme itself isn't actually being broadcast with audio description, which is a trifle tedious when it triggers this bug between EyeTV and Toast. However, Elgato's FAQ does say that it should be fixed in later releases of the products.

 

Many thanks. The Elgato link led to a change in settings that has resolved the sound problem. The resulting DVD plays perfectly on the Mac. Sound is now OK on the DVD player/TV but the video still has a regular "jerk" I intend to try playing the disk on a friends DVD player in case it is a problem with my Toshiba DVD player, although it plays commercial disks perfectly. Maybe I should also try a different type of blank disk?

Anyhow thanks for the advice. It is good that Elgato are at least aware of the problem!

[tsantee]

I'm not clear why you mentioned the setting you used in the Data window. It is irrelevant because you burned the DVD using the DVD video setting in the Video window, correct?

 

Click on the title to select it in the Video window. Click the Edit button. In the window that appears click the video tab. How does Toast describe the video and audio that's in the EyeTV file?

[Hasty]

Have you tried just choosing the recording in EyeTV then clicking the Toast button and letting it make the settings in Toast?

 

I take it you're using the latest EyeTV? 2.3.3?

 

Yes, I am using Eye TV 2.3.3

 

I have just wasted another disk following exactly the logical steps you describe. Net result, excellent video using DVD player but no sound. Disk will not play at all on the Mac.

 

 

Video DVD must be authored in a VIDEO_TS folder and must be on a UDF formatted disc in order to play on a DVD player. This is done with EyeTV files by using the DVD video format in the Toast Video window.

 

If you already have a VIDEO_TS folder then you can use DVD-Rom (UDF) as the format in the Data window, or use DVD video from VIDEO_TS in the Video window. Do not use Mac & PC in the Data window for an EyeTV video that you want to play on a standalone DVD player.

 

I have just tried again, making sure that I was using the DVD-Video format in the Toast Video window.

 

Result; will not play at all on the Mac, apart from a still title image. Using the DVD player/TV the video plays in jerks but with no sound.

[gesplus]

You may have a Quicktime plugin that is corrupt or conflicting. Pull all the plugins out of Library/Quicktime and System/Library/Quicktime. Keep them in case you need to put them back.

 

Throw away all the Toast and EyeTV prefs, and the apps, and reinstall them.

 

In other words start fresh on everything. Reinstall the latest QuickTime also, to replace some of the plugins.

[Hasty]

I'm not clear why you mentioned the setting you used in the Data window. It is irrelevant because you burned the DVD using the DVD video setting in the Video window, correct?

 

Click on the title to select it in the Video window. Click the Edit button. In the window that appears click the video tab. How does Toast describe the video and audio that's in the EyeTV file?

 

I entered the setting in the Data window in desperation, I know it was not logical but then not everything else with this software seems logical to me! I wanted to ensure that the resulting DVD worked with both mac and PC.

 

Toast describes the Video as; MPEG-2, 720 x 576, 25fps

 

 

 

Toast describes the Video as; MPEG-2, 720 x 576,

and Audio as MPEG1, Mono, 48000Hz

[tsantee]

Toast describes the Video as; MPEG-2, 720 x 576,

and Audio as MPEG1, Mono, 48000Hz

 

Okay, this is a PAL MPEG 2 video with MPEG1 audio. The problem is that DVD players are not set up by default to play MPEG1 audio, and Toast won't re-encode it to another format. You should be able to hear the audio on your Mac if you play the DVD with VLC Media Player. To hear the audio with your standalone DVD player you need to go to the DVD player's set up menus. There you'll find an audio setting to convert MPEG audio to PCM audio. Once you do this you'll be able to hear the audio when the disc is playing.

[Hasty]

Okay, this is a PAL MPEG 2 video with MPEG1 audio. The problem is that DVD players are not set up by default to play MPEG1 audio, and Toast won't re-encode it to another format. You should be able to hear the audio on your Mac if you play the DVD with VLC Media Player. To hear the audio with your standalone DVD player you need to go to the DVD player's set up menus. There you'll find an audio setting to convert MPEG audio to PCM audio. Once you do this you'll be able to hear the audio when the disc is playing.

Thanks

I have made another disk using the data setting for mac. This plays ok (with sound) and smoothly on the mac. It will not play at all on the PC, I get a message saying that disks of this regiion are not permitted. I changed the settings on my Toshiba DVD player to PCM and it plays with sound in synch but the video jerks every 5/10 seconds.

 

I shall now leave off as the New Year is looming.

 

Maybe I shall treat myself to a PVR soon!

 

Thanks for the help.

 

Happy New Year!

[tsantee]

Thanks

I have made another disk using the data setting for mac. This plays ok (with sound) and smoothly on the mac. It will not play at all on the PC, I get a message saying that disks of this regiion are not permitted. I changed the settings on my Toshiba DVD player to PCM and it plays with sound in synch but the video jerks every 5/10 seconds.

 

I shall now leave off as the New Year is looming.

 

Maybe I shall treat myself to a PVR soon!

 

Thanks for the help.

 

Happy New Year!

Video DVD must be authored in a VIDEO_TS folder and must be on a UDF formatted disc in order to play on a DVD player. This is done with EyeTV files by using the DVD video format in the Toast Video window.

 

If you already have a VIDEO_TS folder then you can use DVD-Rom (UDF) as the format in the Data window, or use DVD video from VIDEO_TS in the Video window. Do not use Mac & PC in the Data window for an EyeTV video that you want to play on a standalone DVD player.

[Hasty]

Many thanks. The Elgato link led to a change in settings that has resolved the sound problem. The resulting DVD plays perfectly on the Mac. Sound is now OK on the DVD player/TV but the video still has a regular "jerk" I intend to try playing the disk on a friends DVD player in case it is a problem with my Toshiba DVD player, although it plays commercial disks perfectly. Maybe I should also try a different type of blank disk?

Anyhow thanks for the advice. It is good that Elgato are at least aware of the problem!

 

 

Update;

I have now played the DVD on a friend's Sony DVD player and it works perfectly. I can only assume that my Toshiba DVD player does not like Maxell DVD-R' s.

 

Anyhow, thanks to all. I now consider the problem solved.