BackUp My PC hangs

[ChrisZ]

I have recently reinstalled xp-media center. I then installed roxio ez media creator 8 and applied all of the updates I could find. I set up a backup of my important files, to back them to an external USB drive.

 

I have run the bckup twice now. The first time, it processed 3 files and then hung for 9 hours before I shut it down. The second time, it processed 2 files and now has been hung up for 2 hours. The animation at the top continues, with pieces of paper floating out of the folder and into the media icon, but it doesn't seem to be doing anything else.

 

When I tried to cancel the project both times, the program seemed frozen, I could not "x" out of it, and I couldn't close it with task manager. I had to reboot.

[marlinsinger]

I have recently reinstalled xp-media center. I then installed roxio ez media creator 8 and applied all of the updates I could find. I set up a backup of my important files, to back them to an external USB drive.

 

I have run the bckup twice now. The first time, it processed 3 files and then hung for 9 hours before I shut it down. The second time, it processed 2 files and now has been hung up for 2 hours. The animation at the top continues, with pieces of paper floating out of the folder and into the media icon, but it doesn't seem to be doing anything else.

 

When I tried to cancel the project both times, the program seemed frozen, I could not "x" out of it, and I couldn't close it with task manager. I had to reboot.

 

Is your external hard drive formatted as FAT32 or NTFS? Make sure it is NTFS. Also check for how much space is available on the drive.

[srohrbacher]

Is your external hard drive formatted as FAT32 or NTFS? Make sure it is NTFS. Also check for how much space is available on the drive.

Does this mean that EMC9 version of Backup does NOT support FAT32 external HDD? I have a 250 GB External USB WD 'Book' drive that I specifically purchased for B/U purposes. I've had some limited success with the auto-B/U process, but most of the time the auto B/U fails with an 'error reading layout' or similar message. I'm frustrated...I don't remember seeing this in the documentation. And I'm NOT reformatting this drive from the way it was shipped to me...Can you offer some insight to this undocumented requirement or refer me to where the documentation is located? If I can't get this product to work, I'll just purchase a different B/U software.

 

Sandy

[marlinsinger]

Does this mean that EMC9 version of Backup does NOT support FAT32 external HDD? I have a 250 GB External USB WD 'Book' drive that I specifically purchased for B/U purposes. I've had some limited success with the auto-B/U process, but most of the time the auto B/U fails with an 'error reading layout' or similar message. I'm frustrated...I don't remember seeing this in the documentation. And I'm NOT reformatting this drive from the way it was shipped to me...Can you offer some insight to this undocumented requirement or refer me to where the documentation is located? If I can't get this product to work, I'll just purchase a different B/U software.

 

Sandy

 

No. Most external drives come formatted as FAT32. That has a limitation of a 4GB file size. This could be the problem if the compressed file size would be larger than 4GB. That is unless the backup process automatically breaks the backup dataset to 4GB segments.

If you have XP, by not formatting the external drive, you are limiting what you can do with it. For more than just backups.

 

Edit - As far as I know, the only documentation is the help files that come with BackupMyPC.

Also, check the size of the partition on your external drive. I have seen them shipped with a FAT32 partition that is not the full size of the disk.