tabby275 Posted January 4, 2006 Report Share Posted January 4, 2006 I just recently purchased and downloaded EMC 8 and when I go to use any one of the applications, the program shuts down my computer. Is this common, is there a solution? I am running win xp. Any help would be greatly appreciated. Tami Link to comment Share on other sites More sharing options...
Martin Dekker Posted January 6, 2006 Report Share Posted January 6, 2006 I don't think that is not my problem as I have a nvidia card. It was me who got the reboots in MyDVD solved by switching to an nVidia card. I find it strange that your PC does not reboot, rather shuts down. If you switch of automatic restart at system errors, do you get a BSOD? If so, what does it say. Maybe Roxio can do something with this info. Martin Link to comment Share on other sites More sharing options...
tabby275 Posted February 7, 2006 Author Report Share Posted February 7, 2006 Well, this is just wonderful. If I can't talk to anyone but users in this forum, how do I talk with anyone who can help?? Link to comment Share on other sites More sharing options...
johnream Posted February 7, 2006 Report Share Posted February 7, 2006 From reading this thread it clear that its fairly easy to reproduce these reboots. Is Roxio aware of this problem? Can they at least acknowledge that they're looking into it? Anybody know? Maybe a 8.06 release soon. Link to comment Share on other sites More sharing options...
jmcicali Posted January 11, 2006 Report Share Posted January 11, 2006 Just to add to this discussion. I just installed EMC8 and have ATI 9600 All in Wonder card and YES I do get shutdowns when adding video to a project. Did not have this problem with ver 7.5. Nothing like the feeling that your new software purchase was a waste of money. Link to comment Share on other sites More sharing options...
tabby275 Posted January 5, 2006 Author Report Share Posted January 5, 2006 When I say shuts down, I mean it does just that, the whole computer just shuts off. The only 2 applications I've tried so far are Slideshow and Create DVD. I am afraid to try anything else like I said, my whole system goes off. Link to comment Share on other sites More sharing options...
tabby275 Posted January 5, 2006 Author Report Share Posted January 5, 2006 Do not get any error messages, like I said, it shuts down, tower goes off and does not reboot. No blue screens just quits. I have many programs on my computer and everything else works just fine including any video. Link to comment Share on other sites More sharing options...
rcviolett Posted January 15, 2006 Report Share Posted January 15, 2006 I am also having the same reboot problem. I have an ATI Radion SE9600 graphics card, and this problem started after I installed EMC 8. I tried uninstalling EMC 8, and the problem went away, reinstalled, and it came back. Some additional information, however. I have not used the Roxio DVD burning capability. Instead, I use Pinnacle Studio 10, and it causes the problem when I attempt to burn from there. Likewise, I get the problem when I try to view a DVD when using CyberLink Power DVD. It seems to be happening anytime I attempt to access a DVD with any program. It does not happen when I read a CD in the drive. I use Windows XP Pro SP2 on a 3GHz Pentium with a Pioneer DVD-A08XL drive. Link to comment Share on other sites More sharing options...
tabby275 Posted January 12, 2006 Author Report Share Posted January 12, 2006 VERY UNHAPPY WITH ROXIO EMC 8 Don't want something that won't work or has no support Where can I go to get my money back, this does come with a 30 day money back guarentee VERY UNHAPPY WITH ROXIO EMC 8 Don't want something that won't work or has no support Where can I go to get my money back, this does come with a 30 day money back guarentee VERY UNHAPPY WITH ROXIO EMC 8 Don't want something that won't work or has no support Where can I go to get my money back, this does come with a 30 day money back guarentee VERY UNHAPPY WITH ROXIO EMC 8 Don't want something that won't work or has no support Where can I go to get my money back, this does come with a 30 day money back guarentee Link to comment Share on other sites More sharing options...
tabby275 Posted January 11, 2006 Author Report Share Posted January 11, 2006 My bad, system does reboot. Will open ok but when I click on any task like slideshow and go to add photos, this is where it reboots. Have upgraded everything I know to upgrade, drivers, firmware, etc... Will this program ever work?? If not, can I get a refund as it is doing me no good taking up space. Link to comment Share on other sites More sharing options...
Beerman Posted January 12, 2006 Report Share Posted January 12, 2006 VERY UNHAPPY WITH ROXIO EMC 8Don't want something that won't work or has no support Where can I go to get my money back, this does come with a 30 day money back guarentee VERY UNHAPPY WITH ROXIO EMC 8 Don't want something that won't work or has no support Where can I go to get my money back, this does come with a 30 day money back guarentee VERY UNHAPPY WITH ROXIO EMC 8 Don't want something that won't work or has no support Where can I go to get my money back, this does come with a 30 day money back guarentee VERY UNHAPPY WITH ROXIO EMC 8 Don't want something that won't work or has no support Where can I go to get my money back, this does come with a 30 day money back guarentee Does it only shut down when using Roxio programs or any other program? You need to call customer service to ask about your getting your money back. You need to call customer service to ask about your getting your money back. You need to call customer service to ask about your getting your money back. You need to call customer service to ask about your getting your money back. Link to comment Share on other sites More sharing options...
JC Posted January 12, 2006 Report Share Posted January 12, 2006 This is a stab in the dark. Do you have Windows Sp2 installed. i'm wondering if it has something to do with this. Try disabling it & see. The other thing may be permissions. Are you signed on as a administrator. I know this was a big thing in earlier versions. JEFF Link to comment Share on other sites More sharing options...
my7551 Posted February 25, 2006 Report Share Posted February 25, 2006 From reading this thread it clear that its fairly easy to reproduce these reboots. Is Roxio aware of this problem? Can they at least acknowledge that they're looking into it? Anybody know? Maybe a 8.06 release soon. Add me to the list of "disenchanted." I click on MC8 home; It comes up. I click on DVD item and my computer reboots w/scandisk. WinXPPro gives me (after reboot and scan) "A Serious error..." click here for info: LONG: Bccode:1000008e BCP1:C0000005 AND a bunch more... I have tried re-install. I'm running XP-Pro (SP2) 2.4 Intel, 512 ram, 60 gig HD, intel MB video controler; in all, a good system. This re-boot business ONLY happens with MC8; no other program. Nero works fine (yes, I tried removing Nero and all registation entries for ANY and ALL related programs). I thought that the 114MB update (patch?) might help, but I'm on dial-up and they don't offer to sell me the "fix" CD. The Stock Q&A support is a joke. Have I paid good money for a bad product? Link to comment Share on other sites More sharing options...
demonrule Posted February 2, 2006 Report Share Posted February 2, 2006 My computer reboots when I actually try to burn a dvd. They deleted my original post on it (not sure why), but this is complete BS. So instead of helping to fix the problem, you guys are just gonna delete posts?? WTF?? Link to comment Share on other sites More sharing options...
tabby275 Posted January 14, 2006 Author Report Share Posted January 14, 2006 Only shuts down with Roxio, no other programs. And yes, I tried disabling Service Pack 2, made no difference. Link to comment Share on other sites More sharing options...
sknis Posted February 25, 2006 Report Share Posted February 25, 2006 You can down load the patch to any computer, Go to your local library, work (ask your boss) or ask a friend to download the patch to a disc. You can install it from there. You might try creating your own thread with your problems. Add your computer specs to your signature (My Controls) so that you won't get asked that question. and your computer specs. Perhaps someone on the boards can help you. Question, did you remove all of Nero including the packet writing program ? Do you have any other packet writing programs on your computer. Remove Drag to Disc using Windows/Add Remove Programs/ Change. etc. I thought that the 114MB update (patch?) might help, but I'm on dial-up and they don't offer to sell me the "fix" CD.The Stock Q&A support is a joke. Have I paid good money for a bad product? Link to comment Share on other sites More sharing options...
joekight@verizon.net Posted January 6, 2006 Report Share Posted January 6, 2006 I have a posting in EMC8-DVD & video forum that my pc reboots with out any warning, error messages, or blue screens of death. I can recreate the problem every time by adding videos to a MyDVD project. Looking at the replies I have received it looks like an EMC8, ATI video card compatability issue. One poster recreated the problem using ATI card, changed video card to another brand and the issue went away. Wondering if your video card is made by ATI? Thanks, joe Link to comment Share on other sites More sharing options...
mlstins@sbcglobal.net Posted January 6, 2006 Report Share Posted January 6, 2006 I have a posting in EMC8-DVD & video forum that my pc reboots with out any warning, error messages, or blue screens of death. I can recreate the problem every time by adding videos to a MyDVD project. Looking at the replies I have received it looks like an EMC8, ATI video card compatability issue. One poster recreated the problem using ATI card, changed video card to another brand and the issue went away. Wondering if your video card is made by ATI? Thanks, joe I don't think that is not my problem as I have a nvidia card. Link to comment Share on other sites More sharing options...
jimbo206 Posted January 5, 2006 Report Share Posted January 5, 2006 Can you define 'shutdown'. Exactly what happens... and which applications have you tried to start when this happens? Is it rebooting like when you first turn it on? Link to comment Share on other sites More sharing options...
Beerman Posted January 5, 2006 Report Share Posted January 5, 2006 When I say shuts down, I mean it does just that, the whole computer just shuts off. The only 2 applications I've tried so far are Slideshow and Create DVD. I am afraid to try anything else like I said, my whole system goes off. What other software is on your system? No error messages or blue screens, just goes to black? What's your display settings? Might be a video problem. Link to comment Share on other sites More sharing options...
my7551 Posted February 25, 2006 Report Share Posted February 25, 2006 You can down load the patch to any computer, Go to your local library, work (ask your boss) or ask a friend to download the patch to a disc. You can install it from there. You might try creating your own thread with your problems. Add your computer specs to your signature (My Controls) so that you won't get asked that question. and your computer specs. Perhaps someone on the boards can help you. Question, did you remove all of Nero including the packet writing program ? Do you have any other packet writing programs on your computer. Remove Drag to Disc using Windows/Add Remove Programs/ Change. etc. I cleaned EVERY hint of Nero (and all the other vid-ed) programs, even eliminated all refs in the several Registry areas. I did several reboots in-between to make sure nothing reapeared. When my PC was for-sure "clean," I did the MC8 install. MC8 continues to make my PC shutdown/reboot/scandisk/"serious error." If some kind of "special" video card was required for this product, it was not mentioned up-front in the adverts. My PC met or beat all the side-of-the-box system requirements. I'm retired so there's no download-at-work and my county library can be best described as "Hicksville." I'm prepared to throw some more money at this thing, but Roxio doesn't offer to sell me the fix-CD (even though they should fix a faulty product for free, just like General Motors > they even sent me a free new dipstick for my tranny when the common problem was discovered). THIS thread exactly describes my (and others) problem with MC8. I have tried the "Roxanne" thing and may as well chat with my German Shepherd! The "Web ticket" thing seems to be routed to someone with English as a second language and has NOT even addressed this COMMON problem. I had hoped that this forum might lead to a fix as regular Support (?) does not... Link to comment Share on other sites More sharing options...
patatrox Posted January 4, 2006 Report Share Posted January 4, 2006 I just recently purchased and downloaded EMC 8 and when I go to use any one of the applications, the program shuts down my computer. Is this common, is there a solution? I am running win xp. Any help would be greatly appreciated.Tami Can you define 'shutdown'. Exactly what happens... and which applications have you tried to start when this happens? Link to comment Share on other sites More sharing options...
oi2us2@yahoo.com Posted January 31, 2006 Report Share Posted January 31, 2006 All, like you my PC shuts down, Windows XP and a ATI video card. I am getting as far as rendering - about 10 minutes in. This does seem strange that just from no where it shuts down after seemingly running OK for a while. I do think however it is some software I loaded recently as it did work a while ago. Link to comment Share on other sites More sharing options...
james_hardin Posted February 25, 2006 Report Share Posted February 25, 2006 I cleaned EVERY hint of Nero (and all the other vid-ed) programs, even eliminated all refs in the several Registry areas. I did several reboots in-between to make sure nothing reapeared. When my PC was for-sure "clean," I did the MC8 install.MC8 continues to make my PC shutdown/reboot/scandisk/"serious error." If some kind of "special" video card was required for this product, it was not mentioned up-front in the adverts. My PC met or beat all the side-of-the-box system requirements. I'm retired so there's no download-at-work and my county library can be best described as "Hicksville." I'm prepared to throw some more money at this thing, but Roxio doesn't offer to sell me the fix-CD (even though they should fix a faulty product for free, just like General Motors > they even sent me a free new dipstick for my tranny when the common problem was discovered). THIS thread exactly describes my (and others) problem with MC8. I have tried the "Roxanne" thing and may as well chat with my German Shepherd! The "Web ticket" thing seems to be routed to someone with English as a second language and has NOT even addressed this COMMON problem. I had hoped that this forum might lead to a fix as regular Support (?) does not... Why not pick up your telephone and call Tech Support? There will not be a charge for install issues and it should only take a few minutes to find a solution. Link to comment Share on other sites More sharing options...
grandpabruce Posted January 31, 2006 Report Share Posted January 31, 2006 All, like you my PC shuts down, Windows XP and a ATI video card. I am getting as far as rendering - about 10 minutes in. This does seem strange that just from no where it shuts down after seemingly running OK for a while. I do think however it is some software I loaded recently as it did work a while ago. Have you checked your CPU and motherboard temperatures just after this happens, to see if you have a heat issue? Link to comment Share on other sites More sharing options...
perler Posted February 2, 2006 Report Share Posted February 2, 2006 Hello, I have the same problem with EMC8: my PC reboots. I already posted in this NG but I think this topping is very interesting if I see the number of people having the same problem. I have two PC: one with ATI Radeon another without ATI: no diffrerences, PC crashes! The PC crash and reboot when I write to a CD-RW with the Explorer. I formatted this CD before with Drag-to-Disk and then use it like a hard disk transfering data, creating new files, When crashing, I have a blue screen containing informations like: RDR_FILE_SYSTEM and cdudf.sys Adr. ..... Stop =0X000000027 I reinstalled EMC8: the same result! Should be time that ROXIO do something before they try to sell another version to unsatified customer, isn'it? For me it's the last time I buy something at ROXIO. Jean-Claude Link to comment Share on other sites More sharing options...
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tabby275
I just recently purchased and downloaded EMC 8 and when I go to use any one of the applications, the program shuts down my computer. Is this common, is there a solution? I am running win xp. Any help would be greatly appreciated.
Tami
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