Backup MyPC Verify failure

[cyclingbob]

I am a new user to Backup MyPc.

 

The verify has failed on every job. I am using +RW media. When I insert a previosly used +RW I am prompted to run a Backup MyPc format...I am not sure of the exact word used). I have also done a full erase on a +RW.

 

I have run 4 jobs with 4 different +RW disks and verify fails every time. This drive has been replaced by Dell on 28 December and the firmware was updated at that time.

 

Any thots on getting past the verify errors?

 

 

Here is the latest job report.

 

 

 

Job Name: BackupSet010507Novidspics

 

 

 

Backup Job Started - 1/5/2007 10:29:20AM

 

Backup Device: PHILIPS DVD+RW-D01 Drive (D:)

 

Backup Device Firmware: 1.90

 

Backup Product: Sonic Backup MyPC 7.0.0 700B62A

 

Backup Type: Full - all selected files backed up will be marked as archived

 

Backup Media: PdfTest010507 00003 - 1/5/2007 10:17AM

 

A snapshot (shadow) copy of files that may be in use was made (Volumes: C:\).

 

Processed File Count: 5,260

 

Total Bytes Before Compression: 1.49 GB (1,597,510,015 Bytes)

 

Operation Completed - Yes

 

Backup Job Ended - 1/5/2007 10:38:11AM

 

Compare Job Started - 1/5/2007 10:38:15AM

 

Backup Media: PdfTest010507 00003 - 1/5/2007 10:17AM

 

Error: C:\Peachw2004\Company\BCS\Archives\Archive-Bellwether031507\JRNLHDR.DAT - has damaged or corrupt data on the media.

 

A defective or damaged area was detected on the media. The backup device failed to transfer the data. [07-03-23-01-1100]

 

Error: C:\pslips\PHONE.DAT - has damaged or corrupt data on the media.

 

A defective or damaged area was detected on the media. The backup device failed to transfer the data. [07-03-23-01-1100]

 

Error: C:\wfx32\client\01I\00334641.B1I - has damaged or corrupt data on the media.

 

A defective or damaged area was detected on the media. The backup device failed to transfer the data. [07-03-23-01-1100]

 

Error: C:\wfx32\client\01I\00334641.U1I - has damaged or corrupt data on the media.

 

A defective or damaged area was detected on the media. The backup device failed to transfer the data. [07-03-23-01-1100]

 

Error: C:\wfx32\client\01I\00344661.B1I - has damaged or corrupt data on the media.

 

A defective or damaged area was detected on the media. The backup device failed to transfer the data. [07-03-23-03-1582]

 

Error: C:\wfx32\client\01I\00344661.U1I - has damaged or corrupt data on the media.

 

A defective or damaged area was detected on the media. The backup device failed to transfer the data. [07-03-23-01-1100]

 

Error: C:\wfx32\client\01I\00366881.B1I - has damaged or corrupt data on the media.

 

A defective or damaged area was detected on the media. The backup device failed to transfer the data. [07-03-23-01-1100]

 

Error: C:\wfx32\client\01I\00366881.U1I - has damaged or corrupt data on the media.

 

A defective or damaged area was detected on the media. The backup device failed to transfer the data. [07-03-23-01-1100]

 

Error: User cancellation: A defective or damaged area was detected on the media. The backup device failed to transfer the data. [07-03-23-01-1100]

 

 

 

Please check the following:

 

1. This media may be defective, it is recommended that you discard this media and try another.

 

2. Make sure your media and backup device are clean and free of all debris.

 

3. Contact your backup device vendor for their latest firmware (e.g. Web Site download).

 

4. Verify all cable connections are secure and correct for your backup device.

 

5. Verify your backup device jumper and software settings. Consult your backup device manual for more information.

 

Device Configuration:

 

Backup Device: PHILIPS DVD+RW-D01 Drive (D:), Backup Device Firmware: 1.90

 

 

 

C:\wfx32\client\01I\00366891.U1I - has damaged or corrupt data on the media. Do you want to continue the current operation anyway?

 

Error: C:\wfx32\client\01I\00366891.B1I - has damaged or corrupt data on the media.

 

A defective or damaged area was detected on the media. The backup device failed to transfer the data. [07-03-23-03-1582]

 

Error: C:\wfx32\client\01I\00366891.U1I - has damaged or corrupt data on the media.

 

A defective or damaged area was detected on the media. The backup device failed to transfer the data. [07-03-23-01-1100]

 

Operation Completed - No ( Cancelled )

 

Compare Job Ended - 1/5/2007 11:00:24AM

 

 

Thanks

[marlinsinger]

Sorry I wasn't able to help you more. I don't have EMC 9, just 8, but I doubt it is that big of a difference from 8. I am running many of the no-nos listed here with no problem, IE7, WMP 11. Also with multiple burning software, just no packet writing software.

I would still almost bet on there being something installed from Dell, causing the problem. Yours wouldn't be the first to have problems on a Dell. Part of the reason I build my own now.

[marlinsinger]

Thank you for the suggestions guys.

We are using RW DVD-Rs as its a business that run a backup 7 days a week and rotate between 7 discs's on a weekly basis.

We have tried multiple disc brands including Sony, Verbatim & Several other no-name brands with the same results.

 

This morning the store did a manual backup using Nero Burning ROM to the very same disc without a hitch... :S Is it possible the verify is confusing changed files on C drive with data errors?

 

Thanks again for your help

 

Not normally. Are you backing up the system state, which allows it to back up busy files, along with the enable busy files to be backed up. I hope you don't get burnt by using RWs, but I suspect you might. If I needed rewrite capability, I would far more likely use DVD-RAM or tape.

[NO_CTRL]

Thank you for the suggestions guys.

We are using RW DVD-Rs as its a business that run a backup 7 days a week and rotate between 7 discs's on a weekly basis.

We have tried multiple disc brands including Sony, Verbatim & Several other no-name brands with the same results.

 

This morning the store did a manual backup using Nero Burning ROM to the very same disc without a hitch... :S Is it possible the verify is confusing changed files on C drive with data errors?

 

Thanks again for your help

[marlinsinger]

As far as cost, take a look at www.rima.com and Taiyo Yuden disks. You should be able to get them fairly cheaply there and they are probably some of the best there are. I would get a small pack to test and if everything works well, you can buy them by the 100 pack. That is what I do for the inkjet printable. Another brand I have had success with is Verbatim.

[cyclingbob]

FYI i am having the same issue with an IBM machine with a DVDRAM drive -

i get the error "A defective or damaged area was detected on the media"

and

"C:\ has damaged or corrupt data on the media"

^ is that saying there is damaged data ON C: or that the data on the DVDRW disk is damaged when verifying to C: ??

 

Have tried multiple discs, different brands, both previously used and brand new.

 

Firmware V A202

 

 

I am still a "rookie" but here are some thots:

 

From my experience this error message is saying that the verify program can not read the optical disk. My C drive was working properly.

 

My issue was solved when I determined the drive would write only to +RW despite Roxio and manufacturer information to the contrary. It is difficult enough to wade thru the different media types but when the manufacturer does not make it clear the type of media the drive will write to, it makes you (me) crazy. See my agonizing journey above. You did not say what type of disk format you are trying to write to...+ or - R, RW.

 

I would suggest a chat with the disk manufacturer or IBM to make sure the optical drive can write to your media. You might also ask what their explanation is for the error message. As marlinsinger points out above +RW is notoriously fragile. I have taken his advice and no longer use +RW. One time use disks are cheaper but don't go really cheap or you will pay for it in the end. I am using HP and Sony without any problems. Verify works without a hitch.

 

Once you find out the drive's eligible media make sure you are running the updated firmware.

 

I hope this helps.

 

cyclingbob

[NO_CTRL]

FYI i am having the same issue with an IBM machine with a DVDRAM drive -

i get the error "A defective or damaged area was detected on the media"

and

"C:\ has damaged or corrupt data on the media"

^ is that saying there is damaged data ON C: or that the data on the DVDRW disk is damaged when verifying to C: ??

 

Have tried multiple discs, different brands, both previously used and brand new.

 

Firmware V A202

[marlinsinger]

Marlin:

 

Dell Cavalry saved the day. Dell replaced the +RW drive above with a Philips DVD+-RW DVD8801 Firmware 4D28. Both the field tech and the support tech searched for updated firmware and this is latest. After install, started Backup MyPC and returned to two blank monitors. The cascade effect, I guess. Another sick feeling.

 

Bottom Line: Dell provided 4 on site tech calls and at least 4 support calls, no less than an hour each. The Dell support tech properly diagnosed the ailing video board and I had a replacement the next day. I have tested the DVD8801 with 3 backups using MyPC on DVD+R and DVD-R with verify. All backups successful. No verify problems. Dell walked me through bios update from A05 to A09.

 

For the first time in 6 weeks I had a backup and a good nights' sleep. Even though I had MozyPro as a fall back position, there is no better felling to have the backup disk on site. I will be testing the restore, but had no problems with EMC7 Roxio Backup.

 

Question: Have you had any experience with DL media? I have a very lean backup on one DVD+R or -R and the extra space would let me go hog wild. I recall you said to stay away from +RW.

 

Thanks again for your help.

You don't have to limit yourself to one DVD. BUMP can span up to 32 media, whether CD or DVD. My current DR uses 4. Also DVD+R/-R are a lot cheaper than DL, and faster burning.

[cyclingbob]

Interesting, as when I was looking for info on that burner, different sites stated that it would work if the update to firmware version 1.09 was done. Earlier versions would not. Wonder if it is a special version of the burner for Dell?

 

Marlin:

 

Dell Cavalry saved the day. Dell replaced the +RW drive above with a Philips DVD+-RW DVD8801 Firmware 4D28. Both the field tech and the support tech searched for updated firmware and this is latest. After install, started Backup MyPC and returned to two blank monitors. The cascade effect, I guess. Another sick feeling.

 

Bottom Line: Dell provided 4 on site tech calls and at least 4 support calls, no less than an hour each. The Dell support tech properly diagnosed the ailing video board and I had a replacement the next day. I have tested the DVD8801 with 3 backups using MyPC on DVD+R and DVD-R with verify. All backups successful. No verify problems. Dell walked me through bios update from A05 to A09.

 

For the first time in 6 weeks I had a backup and a good nights' sleep. Even though I had MozyPro as a fall back position, there is no better felling to have the backup disk on site. I will be testing the restore, but had no problems with EMC7 Roxio Backup.

 

Question: Have you had any experience with DL media? I have a very lean backup on one DVD+R or -R and the extra space would let me go hog wild. I recall you said to stay away from +RW.

 

Thanks again for your help.

[marlinsinger]

Interesting, as when I was looking for info on that burner, different sites stated that it would work if the update to firmware version 1.09 was done. Earlier versions would not. Wonder if it is a special version of the burner for Dell?

[cyclingbob]

Marlin:

 

Thanks for your help. Dell has been pretty good troubleshooting this problem but I will suggest there may be a conflict and let them take it from there.

 

Adios

Bob

 

 

Marlin:

More news and good news. At least I have solved a part of the problem - "incompatible format."

 

I have been trying to use DVD+R media with a Dell newly replaced Philips DVD+RW-D01. The specs in Roxio say it will write to DVD+R media.

 

The short story is that this drive will never ever accept DVD+R. Nice going Dell. Here is an email to a Dell tech. The Dell tech was very helpful but apparently the Dell PC maintenance history did not show I was using a NEC which was DVD+R compatible.

 

 

Caution to any who are using the Philips DVD+RW-D01. A DVD+R will never ever work!

 

I am not sure how you broadcast this info to the forum. I hope it would save someone some time.

 

I will talk with Dell and advise the forum.

 

Thanks

 

Bob.

 

Attachment:

Email to Dell Support 11 January 2007

 

 

Access to the newly installed DVD drive is still a problem and there is also a problem writing to DVD+R.

 

As you will recall, the latest installed (December 2006) drive is: Philips DVD+RW-D01. The Philips writes to +RW but will not write to +R.

 

The Philips replaces a NEC but I am not sure of the details. Please consult my PC’s repair history. The NEC drive replaced the original Philips DVD+RW-D01 installed at time of purchase. The original Philips DVD+RW-D01 failed.

 

The NEC would write to +R media and it appears the Philips will not.

 

 

Please see various postings below that discuss Philips failure to write to DVD+R disks.

 

http://www.dellcommunity.com/supportforums/board/message?

 

 

board.id=pw_cdrom&message.id=508&page=3

 

 

The failure to write to +R disks has compounded my problems. I purchased HP DVD+R media but would not write. I also purchased HP DVD-R media and again no success.

 

Issues to resolve:

 

 

1. Accessing the D (DVD drive)

 

2. Writing to DVD+R media.

 

IE7 is a problem for Roxio.

 

Also, for your information, Roxio was bundled with my PC. I upgraded to Roxio Easy Media Creator 7 several years ago. I recently upgraded to IE7. The Roxio support forum is awash in EMC7 conflicts with IE7.

 

Using Roxio EMC7 with the NEC drive allowed me to use DVD+R and +RW and prepare data backups (Roxio Backup).

 

To cure these conflicts, I purchased EMC9 and rolled back IE7 to IE6. Still having the problems above.

 

I have spent hours on the Roxio forum trying to understand why the Philips drive was rejecting the +R media and discovered the postings above.

 

Please call me ASAP as I cannot backup my data.

 

Thanks for your help.

[cyclingbob]

Sorry I wasn't able to help you more. I don't have EMC 9, just 8, but I doubt it is that big of a difference from 8. I am running many of the no-nos listed here with no problem, IE7, WMP 11. Also with multiple burning software, just no packet writing software.

I would still almost bet on there being something installed from Dell, causing the problem. Yours wouldn't be the first to have problems on a Dell. Part of the reason I build my own now.

 

 

Marlin:

 

Thanks for your help. Dell has been pretty good troubleshooting this problem but I will suggest there may be a conflict and let them take it from there.

 

Adios

Bob

[cyclingbob]

Thanks for the compliment. No one on this board works for Roxio. we are all just users that fumble thru the problems, where ever they come from.

 

The Highmat extension, should not be a problem. I have it on my PC and I believe it is used only if you have burning enabled in XP. As for the Veritas Execview, that is interesting. Here is some info I found on the internet.

As far as Divx, I would again be surprised if that is the problem. I have it installed also with no problem. I suggest once you get this working properly, that you reinstall some of the stuff you want, one at a time, then make sure nothing broke. As far as things like drag to disk, I stopped using them years ago. Not a knock on the Roxio product, but all packet writing software that does this type of writing, whosoever it is. Too many problems.

A little history from as far back as I am familiar. Seagate Software had software called Backup Exec. Seagate Software was bought by Veritas which renamed the package Backup MyPC. That is why the executable name is SBEwin.exe for Seagate Backup Exec. Veritas licensed the software to Stomp and then later sold it to Sonic.

 

Now the questions are:

 

1. Is the Veritas Execview something in the new release of Backup MyPC that was written by them for Sonic/Roxio.

2. As Veritas was bought by Symantec, is this something from one of the Norton products, like Save and Restore. Or is it just a leftover from Veritas 9.1.

3. As you had the error message from Drag to Disk, I believe there i something else on your system that is using that driver and is loaded at startup. May be tough to find, but you may want to run services.msc, to see what services are running, and to ctrl-alt-del and look on the internet for the names of those programs running. Just google the name, like realmon.exe, at it will list places with explanations. Doesn't hurt to do this anyway, just so you know what should and shouldn't be running.

 

Marlin:

 

Thanks again for the support. I am ready to say farewell to EMC9.

 

FYI:

1 and 2. Veritas ExecView is a remnant of Backup.exe v 9.1. I could not remove thru add/remove programs. I deleted the folder via explorer.

 

3. I have already slimmed down my startup to only 7 programs. No backup software loading in these 7 programs. I have also reviewed Administrtative Services. To be honest here, I am not sure what most of these services do and have left the those running that threaten to disable other services. Roxio is the only backup software with services running.

 

On January 5, I updated to Norton Internet Security 2007.

 

Even though Roxio Backup and Backup MyPC can "see" the DVD, I cannot write to the DVD.

 

I can no longer use windows to copy files to a CD (not DVD) but I can use Roxio. I am not sure what the problem is but I am pretty much done with this struggle.

 

Paying for support from day 1 has always aggravated me. Do you think Roxio paid support would fix my problem(s)? I know you can not guarantee Roxio help but is EMC9 as buggy as the forum suggests? It may not be worth my time. I am concerned if I unistall EMC9 I will have no way copy files to a CD since windows is not working.

 

I cringe at the "reinstall the OS" that I am sure Dell will preach to me.

 

As I mentioned, I need to backup data on a DVD and would like software for video and slide show produciton. Any thots?

 

Thanks very much for your help.

Bob

[marlinsinger]

Marlin:

FYI it looks like Drag to Disk was responsible for the previous message: #1. Error Message: Unable to allcate a system resource (DRVMCDB.SYS) that provides access to one or more backup device. Please wait till other applications are done....

 

Maybe we are on the right track.

I will remove Drag to Disk and rollback WMP to 10.

 

There are no Sonic Products in Add/Remove Programs

 

Backup MyPC is part of the EMC9 and not a stand alone install.

 

In Add/Remove Programs I have VERITAS ExecView but it refuses to uninstall. Veritas V 9.1 has been removed previosly.

 

I have also removed DivX.

 

What is HighMat Extension to MS WinXP CD Writing Wizard?

 

I will give this a test Weds AM and advise you of the results.

 

If your not on Roxio's payroll you should be.

 

Thanks.

Thanks for the compliment. No one on this board works for Roxio. we are all just users that fumble thru the problems, where ever they come from.

 

The Highmat extension, should not be a problem. I have it on my PC and I believe it is used only if you have burning enabled in XP. As for the Veritas Execview, that is interesting. Here is some info I found on the internet.

As far as Divx, I would again be surprised if that is the problem. I have it installed also with no problem. I suggest once you get this working properly, that you reinstall some of the stuff you want, one at a time, then make sure nothing broke. As far as things like drag to disk, I stopped using them years ago. Not a knock on the Roxio product, but all packet writing software that does this type of writing, whosoever it is. Too many problems.

A little history from as far back as I am familiar. Seagate Software had software called Backup Exec. Seagate Software was bought by Veritas which renamed the package Backup MyPC. That is why the executable name is SBEwin.exe for Seagate Backup Exec. Veritas licensed the software to Stomp and then later sold it to Sonic.

 

Now the questions are:

 

1. Is the Veritas Execview something in the new release of Backup MyPC that was written by them for Sonic/Roxio.

2. As Veritas was bought by Symantec, is this something from one of the Norton products, like Save and Restore. Or is it just a leftover from Veritas 9.1.

3. As you had the error message from Drag to Disk, I believe there i something else on your system that is using that driver and is loaded at startup. May be tough to find, but you may want to run services.msc, to see what services are running, and to ctrl-alt-del and look on the internet for the names of those programs running. Just google the name, like realmon.exe, at it will list places with explanations. Doesn't hurt to do this anyway, just so you know what should and shouldn't be running.

[cyclingbob]

Suggestion, uninstall Drag to Disk. Packet writing software is not all it's cracked up to be. Also I know Dell does package an OE version of Sonic DLA on at least some of it's products. Are there any Sonic products under add/remove? If so, remove them as they can conflict with the other Roxio products. Another option too is to go back to WMP 10. You can always reinstall 11 if it doesn't help. Do you have a stand alone version of Backup MyPC or just the version that is installed with EMC 9?

I know we are kind of grasping at straws here, but sometimes a little guesswork hits the mark.

 

 

Marlin:

 

 

FYI it looks like Drag to Disk was responsible for the previous message: #1. Error Message: Unable to allcate a system resource (DRVMCDB.SYS) that provides access to one or more backup device. Please wait till other applications are done....

 

Maybe we are on the right track.

 

 

I will remove Drag to Disk and rollback WMP to 10.

 

There are no Sonic Products in Add/Remove Programs

 

Backup MyPC is part of the EMC9 and not a stand alone install.

 

In Add/Remove Programs I have VERITAS ExecView but it refuses to uninstall. Veritas V 9.1 has been removed previosly.

 

I have also removed DivX.

 

What is HighMat Extension to MS WinXP CD Writing Wizard?

 

I will give this a test Weds AM and advise you of the results.

 

If your not on Roxio's payroll you should be.

 

Thanks.

[marlinsinger]

Thanks for the quick response.

1. Enable CD recording on this drive is NOT checked.

2. Groan = continually running. This is a new drive replaced by DELL on 29 Dec 2006

3. and 4. In Roxio Backup Disc and Device Utility the drive recognizes the Sony DVD+R and prior to Roxio Backup Burn the drive recognizes the DVD+R. On the bottom of the screen I change the Disc size to DVD 4.7 but when I go to run the Roxio backup I get "Cannot write medium. Incompatible format - Illegal request...

 

All these problems started with IE7 and EMC7 several weeks ago. Roxio Backup jobs would not verify and fail.

 

IE7 has been rolled back to IE6 prior to the EMC9 reinstall.

 

I have removed all burning software that I know of as part of the EMC9 reinstall.

 

I have WMP11. Maybe go back a version?

 

Roxio Drag to Disk also installed.

 

I will stay at this a bit longer but any suggestions on an alternative to EMC9? I need backup software and something to do video/slide shows. I had very good luck with EMC7 but EMC9 has not measured up and time is running out for EMC9.

 

Thanks a bunch.

 

Suggestion, uninstall Drag to Disk. Packet writing software is not all it's cracked up to be. Also I know Dell does package an OE version of Sonic DLA on at least some of it's products. Are there any Sonic products under add/remove? If so, remove them as they can conflict with the other Roxio products. Another option too is to go back to WMP 10. You can always reinstall 11 if it doesn't help. Do you have a stand alone version of Backup MyPC or just the version that is installed with EMC 9?

I know we are kind of grasping at straws here, but sometimes a little guesswork hits the mark.

[cyclingbob]

1. It sounds like something else is conflicting with BUMP. DRVMCDB.SYS is a driver used by MS and BUMP and I think other Sonic software.

 

First question, what other burning software do you have installed? Also under explorer (not IE) right click on the DVD and select properties. Go to the recording tab and make sure that Enable CD Recording is NOT selected. That is for windows using a version of drag and drop and will conflict with other software.

2. Not sure about the groan. Possible sign of a drive problem? Only a guess.

3. I have used Sony and HP DVDs without a problem on multiple drives. That does not mean the Philips will like them. Also I am seeing some info that the Philips does not like DVD+R, although the Firmware update to 1.09 was supposed to fix that.

4. It may mean that the drive does recognize the DVD+R.

 

My best guess at this time is that some other burning software, whether it is what comes with XP (which is I believe based on a Roxio product), or some other, like Nero. If you installed Drag to Disk, and you also were to install Incd, trouble will arise.

 

Last question as you stated you reinstalled EMC 9. Do you have IE 7 and or Windows media player 11 installed. I have both of these installed, so far with no problems, but am seeing a lot in the EMC 9 forums with those having problems.

 

 

Thanks for the quick response.

1. Enable CD recording on this drive is NOT checked.

2. Groan = continually running. This is a new drive replaced by DELL on 29 Dec 2006

3. and 4. In Roxio Backup Disc and Device Utility the drive recognizes the Sony DVD+R and prior to Roxio Backup Burn the drive recognizes the DVD+R. On the bottom of the screen I change the Disc size to DVD 4.7 but when I go to run the Roxio backup I get "Cannot write medium. Incompatible format - Illegal request...

 

All these problems started with IE7 and EMC7 several weeks ago. Roxio Backup jobs would not verify and fail.

 

IE7 has been rolled back to IE6 prior to the EMC9 reinstall.

 

I have removed all burning software that I know of as part of the EMC9 reinstall.

 

I have WMP11. Maybe go back a version?

 

Roxio Drag to Disk also installed.

 

I will stay at this a bit longer but any suggestions on an alternative to EMC9? I need backup software and something to do video/slide shows. I had very good luck with EMC7 but EMC9 has not measured up and time is running out for EMC9.

 

Thanks a bunch.

[marlinsinger]

Marlin, Thanks for the testing. I appreciate your help. I hope I have not worn out my welcome. I had a blue screen after the verify problem and prior to your most recent post. The bottom line is that I removed several backup programs, notably sychback, and reinstalled EMC 9. But now have the following problems:

 

#1. Error Message: Unable to allcate a system resource (DRVMCDB.SYS) that provides access to one or more backup device. Please wait till other applications are done....

 

Roxio backup disc and device utility says "The device is reserved by another application. Sonic Solutions Drag-to-Disc Kernel)

 

#2. Sometimes the drive groans on an will not shut off. Reboot needed.

 

#3. Backup MyPc will not recognize the DVD+R. I have both Sony and HP. This is prior to your post above noting Verbatim.

 

#4. If I go to Roxio backup under Disc and Device Utility, the device recognizes a Sony DVD+R.

 

I am a drowing man here...

 

I posted this on the EMC email support on 1/7/07 but no response.

 

Thanks very much.

 

1. It sounds like something else is conflicting with BUMP. DRVMCDB.SYS is a driver used by MS and BUMP and I think other Sonic software.

 

First question, what other burning software do you have installed? Also under explorer (not IE) right click on the DVD and select properties. Go to the recording tab and make sure that Enable CD Recording is NOT selected. That is for windows using a version of drag and drop and will conflict with other software.

2. Not sure about the groan. Possible sign of a drive problem? Only a guess.

3. I have used Sony and HP DVDs without a problem on multiple drives. That does not mean the Philips will like them. Also I am seeing some info that the Philips does not like DVD+R, although the Firmware update to 1.09 was supposed to fix that.

4. It may mean that the drive does recognize the DVD+R.

 

My best guess at this time is that some other burning software, whether it is what comes with XP (which is I believe based on a Roxio product), or some other, like Nero. If you installed Drag to Disk, and you also were to install Incd, trouble will arise.

 

Last question as you stated you reinstalled EMC 9. Do you have IE 7 and or Windows media player 11 installed. I have both of these installed, so far with no problems, but am seeing a lot in the EMC 9 forums with those having problems.

[cyclingbob]

Bob, I normally don't do verifies, but did a couple using Verbatim DVD+R disks with no problems as a test. I also made sure I backed up directories that I knew would have changes during the backup. Also went online so that things like cookies, etc would be different. No errors whatsoever. I am using BUMP 2006, but assume the only big differences between the versions is that 7 would have a different GUI and does not have the Disaster Recovery option available.

Hope the different media will work for you.

 

 

 

Marlin, Thanks for the testing. I appreciate your help. I hope I have not worn out my welcome. I had a blue screen after the verify problem and prior to your most recent post. The bottom line is that I removed several backup programs, notably sychback, and reinstalled EMC 9. But now have the following problems:

 

#1. Error Message: Unable to allcate a system resource (DRVMCDB.SYS) that provides access to one or more backup device. Please wait till other applications are done....

 

Roxio backup disc and device utility says "The device is reserved by another application. Sonic Solutions Drag-to-Disc Kernel)

 

#2. Sometimes the drive groans on an will not shut off. Reboot needed.

 

#3. Backup MyPc will not recognize the DVD+R. I have both Sony and HP. This is prior to your post above noting Verbatim.

 

#4. If I go to Roxio backup under Disc and Device Utility, the device recognizes a Sony DVD+R.

 

I am a drowing man here...

 

I posted this on the EMC email support on 1/7/07 but no response.

 

Thanks very much.

[marlinsinger]

Bob, I normally don't do verifies, but did a couple using Verbatim DVD+R disks with no problems as a test. I also made sure I backed up directories that I knew would have changes during the backup. Also went online so that things like cookies, etc would be different. No errors whatsoever. I am using BUMP 2006, but assume the only big differences between the versions is that 7 would have a different GUI and does not have the Disaster Recovery option available.

Hope the different media will work for you.

[cyclingbob]

I have prevously updated firmware. I will take your advice on the DVD-R.

Thanks very much.

Bob

[marlinsinger]

My first suggestion would be to stop using RW media of any kind. They are notoriously fragile. If using CD, just use CD-R. If using DVD use either +R or -R.

Also make sure that you have the latest firmware and are using good media. I suggest Verbatim, or Taiyo Yuden. I have never ha trouble with either of these brands.

Also make sure that other applications are not changing the data while doing the backup. That would cause a problem with verify, although usually it knows that the data changed and is not corrupt.