Update 7.1.2

[SLIMM11]

I downloaded the the update 7.1.2 and I enter my CD Key and the continue button is unclickable why is this

[KeithLUCAS]

I downloaded the the update 7.1.2 and I enter my CD Key and the continue button is unclickable why is this

 

 

I have been having exactly the same problem. It was December 21st when I first raised the issue with Roxio and have sent receipts, CD keys, etc. but they have still not resolved it. The Self-Service system is utterly useless and I am getting fed-up of their lack of customer support. I will call their telephone helpline again today and, if I find a solution, will let you know!

[KeithLUCAS]

I have been struggling since December to update Toast 7.0 to 7.1.2 without success. It loads then, after entering the CD code, I cannot press 'continue' (only 'quit' and 'back').

 

It would not be so bad if they Roxio team had not been so utterly helpless in trying to deal with it. After verifying that the software was legitimate they have, after 6 weeks, still failed to come back with any suggestions... they simply don't have a clue and don't seem to care!

 

It seems that there are several others with the same problem. Perhaps if we all write to the computer press publicizing the complacency and ineptitude of Roxio's customer service and technical support they might take action? My guess is that having launched Toast 8, they couldn't give a stuff about toast 7 users... the only correspondence I have had, since my persistent requests for support, have been emails trying to flog a special deal on Toast 8.

 

Based on this lamentable experience, I am not inclined to invest another penny in this company's products.

[tsantee]

What seems odd to me is that it asks for your CD key. Whenever I download and install a Toast update the window set up window that calls for the CD Key is already filled in with the info and I just need to click next to continue.

 

You've probably gone over this too many times already, but exactly what steps did you follow to install the update?

[KeithLUCAS]

Basically, I download the 7.1.2 update, open the dmg folder then drag the Toast icon into the Toast folder in Applications... as instructed by Roxio.

 

I have done it several times with the same result. I have even tried using the 7.1 update from the European site with a similar lack of success.

 

Roxio have verified that my software is legitimate via their online chat facility. But other than that they have been unable or unwilling to help further; meanwhile, I have wasted way too much time and money holding on long-distance phonecalls, sending fruitless emails and leaving messages in various forums. They are just not interested.

 

My only option is to reinstall the original Toast 7.0 which. thankfully, still installs properly and functions correctly.

[tsantee]

My only option is to reinstall the original Toast 7.0 which. thankfully, still installs properly and functions correctly.

Yes, reinstall the original Toast 7. Get it working. Then, with it still on your hard drive open Toast 7.1.2. The setup steps should begin. When it gets to the CD Key it should show your existing key as already entered. Since the updates are the complete Toast application I always add them to the Applications folder rather than replace the previous version. There are times when a bug is discovered that makes it worthwhile to have the previous one around. After awhile I eventually trash the earlier version when I know it isn't needed for anything.

[KeithLUCAS]

Thanks, I appreciate you help.

 

In a last attempt to make it work, I downloaded the update again, erasing the previous one. I then installed it in the Applications folder. It needed the CD code to be re-entered, which I did, but, as before, it then would not enable me to click 'continue'. I then tried re-installing it as an overwrite of the existing Toast 7.0 (by dropping it into the Roxio folder in Applications). Exactly the same process ensued and I am now left, once again, with the only option open. Re-install the original 7.0 again from the installation disk.

 

Thanks for responding anyway... you've already been more helpful than the useless shower at Roxio!

[Oebay]

I have been having exactly the same problem. It was December 21st when I first raised the issue with Roxio and have sent receipts, CD keys, etc. but they have still not resolved it. The Self-Service system is utterly useless and I am getting fed-up of their lack of customer support. I will call their telephone helpline again today and, if I find a solution, will let you know!

 

 

 

hi keith

i have the same problem too.

did you call them?

will you help me to telling how i can get the new versie of toast 7.1.2?

thanks a lot

 

Oebay

[KeithLUCAS]

I have sent over a dozen emails without ny response. I have wasted hours queuing on the phone only to give up in frustration. I have tried their live chat but every time I tried to discuss the issue the ignorant operators just asked banal questions then told me to download the software again and re-install it... yep. Tried that five times now! (the other cunning trick is the way their connection mysteriously fails when they run out of ideas!).

Sorry but I'm totally fed-up with this crowd. I've re-installed 7.0 and, until somebody from Roxio has the decency to respond to my multitude of requests for help, I will not waste any more time. One thing is for sure, I will certainly NOT be buying Toast 8.0!

[Guest ivanatrox]

There are two reasons that CD Key would work in 7.0 or 7.1 but not 7.1.2

 

1. the key is typed wrong

2. the key is blacklisted for various reasons (mainly piracy)

 

For case number 2, you can contact Customer Service and provide your proof of purchase for your Toast 7 then a new key can be issued to you.

 

Ivan

[KeithLUCAS]

There are two reasons that CD Key would work in 7.0 or 7.1 but not 7.1.2

 

1. the key is typed wrong

2. the key is blacklisted for various reasons (mainly piracy)

 

For case number 2, you can contact Customer Service and provide your proof of purchase for your Toast 7 then a new key can be issued to you.

 

Ivan

 

 

Thanks Ivan,

 

I should just point out the following:

 

1. The key is copied and pasted using the same procedure for either, so no variation there. It works perfectly with 7.0 but I cannot click 'continue' with either 7.1 or 7.1.2

2. Roxio customer services verified that my CD key was genuine in December last year (Tim Saddler, December 21st).

 

I am sure that you will appreciate that to be ignored continually by Roxio customer service for 6 weeks is highly frustrating ('Self Service' is at least aptly named as there is never anyone else there to help!). All this is compounded by the fact that within a couple of weeks of my buying Toast 7.0 you announce Toast 8... I wouldn't have minded if I could at least keep my 7 up-to-date.

 

Not great customer service is it?

[Guest ivanatrox]

Hi KeithLUCAS,

 

I understand your CD key is valid for 7.0, however that key is being mis-used after 7.0 was released and that's why 7.1.2 does not accept it. You can either pm me your e-mail address and provide me the proof of purchase or contact Customer Service and provide your proof of purchase so that we can get the issue resolved.

 

Ivan