My DVD - Sense Code Question !?!

[magnum0766]

Does ANYONE out there know what the following error message means: "Device Error - Sense Code (4 08 00) Logical Unit Communication Failure - General 2130970624". Product is the My DVD installed on a brand-new Dell Dimension E521 desktop w/ Windows XP Media edition. Emailed support days ago, and got no response, and can't find any help on their website about this. Anyone...? Bueller...? Bueller...???

[Kevin J]

This is a burning related issue.

 

The issue could be mechanical or a matter of simply updating your firmware for the drive. A link to how to update your firmware is below. If you update your firmware to the latest and you're still experiencing problems, your drive may have a mechanical failure. If you can burn in other applications but not Sonic applications, then it's probably not a mechanical failure. The PX Engine update has also been known to fix this error, but usually you just have to update your firmware. In some cases, if your filenames are long these errors can be pulled. The path of the files is included in the filename length so if the file is buried this could come up since the maximum filename length is 110 characters.

 

Update PX Engine:

http://docs.sonic.com/support/px/pxengine2_08_40d.exe

 

Update your Firmware:

http://patches.sonic.com/DTG_DOCS/CD.DVD_info_firmware.htm

[Larry]

Does ANYONE out there know what the following error message means: "Device Error - Sense Code (4 08 00) Logical Unit Communication Failure - General 2130970624". Product is the My DVD installed on a brand-new Dell Dimension E521 desktop w/ Windows XP Media edition. Emailed support days ago, and got no response, and can't find any help on their website about this. Anyone...? Bueller...? Bueller...???

Those are drive communication errors (hardware). Sounds like an issue with your burner. Since the hardware (and software) came from Dell, have you tried contacting them.