MyDVD hangs indefinitely when started

[marksfreeman]

When I start MyDVD 9, VideoWave9 goes to greater than 80% CPU Utilization and "Above Normal" base priority, causing my entire system to hang. (I started Taskmanager before MyDVD but even it comes almost to a standstill) I have tried all of the suggestions I could find in the forum and elsewhere. I've uninstalled IE7, downloaded the latest NVidia video drivers, uninstalled Drag-n-Drop, and used msconfig to disable the Roxio search and watch apps. Does anyone know of anything else I could try?

 

My configuration is:

 

OS Name Microsoft Windows XP Professional

Version 5.1.2600 Service Pack 2 Build 2600

Processor x86 Family 15 Model 2 Stepping 4 GenuineIntel ~2400 Mhz

BIOS Version/Date Award Software, Inc. ASUS P4S8X ACPI BIOS Revision 1005, 10/23/2003

SMBIOS Version 2.3

Locale United States

Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"

Time Zone Eastern Standard Time

Total Physical Memory 1,024.00 MB

Available Physical Memory 472.24 MB

Total Virtual Memory 2.00 GB

Available Virtual Memory 1.96 GB

Page File Space 2.41 GB

Page File D:\pagefile.sys

Directx version 9.0c

Internet Explorer version: 6.0.2900.2180.xpsp_sp2_gdr.050301.1519

Video: ELSA Gladiac (NVIDIA) GeForce2 GTS (NVIDIA driver 6.14.10.9371)

 

Drive C:

Description EIDE Fixed Disk

Compressed No

File System NTFS

Size 58.59 GB

Free Space 22.76 GB

 

Drive D:

Description EIDE Fixed Disk

Compressed No

File System NTFS

Size 58.60 GB

Free Space 10.69 GB

 

Drive E:

Description EIDE Fixed Disk

Compressed No

File System NTFS

Size 50.48 GB

Free Space 43.92 GB

 

Drive F:

Description EIDE Fixed Disk

Compressed No

File System NTFS

Size 232.88 GB

Free Space 62.38 GB

 

Drive G:

Description SATA Fixed Disk

Compressed No

File System NTFS

Size 465.76 GB

Free Space 14.62 GB

 

Drive H:

Description SATA Drive

Compressed No

File System NTFS

Size 465.76 GB

Free Space 338.95 GB

 

Drive I:

Description CD-ROM Drive

Media Loaded No

Media Type CD-ROM

Name MAD DOG MD-16XDVD9

Manufacturer (Standard CD-ROM drives)

Status OK

Transfer Rate Not Available

SCSI Target ID 0

PNP Device ID IDE\CDROMMAD_DOG_MD-16XDVD9______________________2.FD____\5&22DA6F84&0&0.0.0

Driver d:\windows\system32\drivers\cdrom.sys (5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), 48.38 KB (49,536 bytes), 8/3/2004 11:59 PM)

 

Drive J:

Description CD-ROM Drive

Media Loaded No

Media Type CD-ROM

Name SONY DVD RW DRU-820A

Manufacturer (Standard CD-ROM drives)

Status OK

Transfer Rate Not Available

SCSI Target ID 1

PNP Device ID IDE\CDROMSONY_DVD_RW_DRU-820A____________________1.0B____\5&22DA6F84&0&0.1.0

Driver d:\windows\system32\drivers\cdrom.sys (5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), 48.38 KB (49,536 bytes), 8/3/2004 11:59 PM)

[marksfreeman]

That GeForce 2 card is 7 year old technology. It doesn't support Direct X 9 to the extent that the program needs. I am serious, and it is not a bug with the software.

 

Well I went out and got a BFG GeForce 7600 GS 512MB video card. I checked for the latest drivers and loaded them. After reinstalling Roxio 9, when I ran MyDVD it reported that it was testing my video card. This completed and on several sucessive tries, I get the same results. VideoWave9 still goes to > 80% CPU utilization and my system freezes. If this is working for other people, I must be missing something.

[grandpabruce]

When I start MyDVD 9, VideoWave9 goes to greater than 80% CPU Utilization and "Above Normal" base priority, causing my entire system to hang. (I started Taskmanager before MyDVD but even it comes almost to a standstill) I have tried all of the suggestions I could find in the forum and elsewhere. I've uninstalled IE7, downloaded the latest NVidia video drivers, uninstalled Drag-n-Drop, and used msconfig to disable the Roxio search and watch apps. Does anyone know of anything else I could try?

 

Your GeForce 2 card is your downfall. The software won't work with it. You need to upgrade to a better video card. That board does have an AGP slot, so you will be able to get a good card for it. Get one with a minimum of 128MB RAM, but 256MB would be better.

[mikeben]

I purchased MyDVD Studio Premier 9 and have had nothing but problems with encoding. The software is a dud and the technical support from Roxio for lack of a better and cleaner word SUCKS !!!! I am beyond disappointed with this software. I have read many of the comments from the user community and have found that there are a number of users out there that have the same issue. ROXIO Stop using the latest graphics drivers and DirectX for an an excuse for your poor product. I have a new system with the latest drivers and release of DriectX and it still does not work !!!! This has been the most frustrating product and provider that I have ever dealt with !!! I would not recommend this product to anyone..and my problems have not been resolved...encoding still hangs and I have yet to create one DVD using this product...totally frustrated is putting it nicely....

[gi7omy]

For a start, none of us here are 'Roxio' (unless there's an identifying icon) - we're all users.

 

The advice on drivers and DitrectX is standard - far too many people do NOT maintain their system so we have to tell them to do it

 

If you have quite finished your rant, perhaps you would like to post just WHAT the problem is, what your system specs are and maybe someone will try to help.

 

All you have said is, basically, 'my car won't run'

[greybyrd]

Ok. So I buy a new Dell P4 Dual Core machine with a 512MB nvidia 7300LE PCI-X card, a gig of RAM, and a 250 gig hd. Running XP Home. Wife bought me a dual tuner TiVo for Father's day. I go out and buy Roxio Creator 9 Suite AFTER reading all of the system requirements, because TiVo says that's the ONLY software that will convert TiVo files to anything else. I've only had the computer since May, and the TiVo since June, and I have yet to be able to burn, copy, save, or anything else with any of the modules on Roxio 9. So, I get on this forum and all I hear is that I need to update Direct X and my nvidia drivers. What BS. If a dang brand new computer with a just released video card won't run, I can still use the TiVo for a boat anchor. I've got a $70 Hippauge TV tuner card on seven year old P4 that does a better job of recording TV shows anyway.

 

Enough griping. I've burning directly to DVD, and saving a DVD image file with the same result - "rendering video - 0% complete" for 12 hours or more. I've tried editing the commercials out with VideoWave. I can import the file, edit it, and everything looks great - until I try to save it. Then, same problem.

 

By the way - I just looked it up. I'm running Direct X 9.0 (4.09.00.0904), and nvidia 8.2.6.8.

I'm going to check one more time for updates to these, but I've wasted enough time on something that should have worked out of the box.

 

GB

[gi7omy]

You may have a 'brand new (well to you anyway) graphics card - but the GeForce 7 series drivers are at 94.24, available here

 

Your DirectX is up to date

[marksfreeman]

I hope you're not serious. The advertised requirement is "DirectX 9 or higher compatible sound card and graphics card". nVidia is the number 1 or 2 GPU manufacturer and I have used this system with a wide range of PC games and graphics intensive applications for about 3 years with no problems from any of them. I don't have a problem with the idea of upgrading it if there's a good reason, but to accomodate a bug in one piece oif software? If it is truely using DirectX for graphics, I don't understand why there would be any dependancy on the actual hardware unless the DirectX software has a bug.

[gi7omy]

There is no bug in either DirectX or the software - but due to the extensive use of the GPU for rendering, it's vital that the latest drivers are installed - along with the latest DirectX 9.0c

 

Updating drivers is basic machine maintenance anyway - if nVidia or ATI didn't feel they needed updated, they wouldn't issue updates in the first place

[CWH]

Your experience is the same as mine, only I bought a new Dell XPS 410 machine, 2 months ago. It is a duo core machine, 4 GB memory, with 512 MB Nvidea GeForce 7300 LE video card. The driver is most recent.

 

Frankly, I have gone throught Roxio 8, Roxio 9, and now a new PC, and I can't get their software to successfully burn a DVD, or CD for a simple slideshow. This past Saturday was the last straw; Created what appeared to be a nice DVD slideshow, and when showing it to friends, found out the first 60 or slides were included, and the last 10 were included, and the middle 80 or so were left out (even thoudh during the rendering process I could see ALL slides being included). I've had it with Roxio, and I am looking for replacement software.

 

Any one have any suggestions for a good replacement software?

 

Thanks

 

HistoryBuff1,

 

I upgraded to EMC9, because I thought it would give me what 7 or 8 other programs I run together in one neat little package. Boy was I wrong! My list of problems is at the end of this note.

 

Here's what I use, and have resorted to using again. These are the main ones.

 

PSP Software - Video 9 - fast and accepts most formats.

 

DVD Compile- DVDLab Pro - Does Burning as well - big learning curve though -Elementary Stream Processing! You'll learn lots about DVD compiling and structure in a graphical format.

 

DVD Creation - ARCSoft - Very quick and easy, accepts many formats and creates just as many. I don't use it to burn just create and output to MPG (DVD). Works very well and never crashes!

 

Media File Editing - VideoRedo -Quick, with several output formats.-Excellent support and automatic upgrades. Does MS files, MPG, VOB and others. Even removes commercials from TiVo or VOB files.

 

DVD Burning - DVDBurner/DVD Decryptor - both free and work very well. Check the link below for more files and tools

 

Audio Conversion - BeSweet/BeSweet Lite - does every format - I always convert my audio to AC3. ArcSoft makes MPA type audio, which is large.

 

DVDRebuilder Pro - Compression for large projects and does MP4 output.

 

I have several others as well, for 3GP conversion and general media type conversions but those are the main ones. None of the programs above required me to upgrade, turn off services, remove codecs or have any conflicts with each other. They just plain work well! All of them have a bit of a learning curve with them as they do quite a bit of tasks, so be prepared and ask questions. This is where Roxio suceeds getting new users out of the gate and producing movies quick.

 

Great help site http://www.videohelp.com/tools?toolsearch=dvd with many tools for Video.

 

EMC 9 Experience

The main problem with EMC9 (and I'm not bashing it, really I wanted it to work since I spent $US100!) is the install/de-install issues and the general machine conflicts. I did finally get the application to work. The initial download took 4 hrs and I have a T1 connection, this should have been my first clue! Make sure you have good back ups - Norton Ghost is my favorite, thank God I had it. There are several posts about install/deinstall steps, so I won't detail them, they do work. Beleive me I did them several times, I'm a pro at install/de-instal! Although my favorite, someone suggested, turing off all services (using MSCONFIG) before making a DVD!....why on earth would a company sell software which cannot run with other applications and services is just beyond me.

 

Once I had EMC9 operational, the machine would just stop, reset and start again - this was rather annoying, but narrowed it down to a Graphics Card firmware update needed.

 

Issues

Video Quality was very poor compared to ArcSoft's encoding. Even at 9Mbs, ArcSoft is supperior at 6Mbs

PSP Conversion - never worked, couldn't get it to work no matter what I tried.

VOB importing - Should qualify this, EMC9 will import an entire movie (IFO Files), but it will not import individual VOB. I needed to import individual files. To me this is basic, it's only an MPEG file.

VideoWave - A nice program if you could get it to work. Mine kept trying to register, even though it's registered. Quality issues and format output problems.

 

Overall, I do like how Roxio tried to combine everything into one platform. I am a big advocate of this, I just think it needs more development time and some real world experience before selling it off to the general public.

 

I did a time comparison between my programs and EMC9. I created, mainuipulated and burned a single DVD. In terms of speed EMC9 won by about 5mins. The quality issue still remained, however EMC9 is very easy to create a DVD in a few simple clicks.

 

I tried and removed Cyberlinks Power Director, same issues quality and very buggy.

 

I run an HP Media Centre machine, dual core AMD processor, which is plenty of power for video processing. EMC9 used up all the resources and memory when making video's.

 

If EMC9 fixes up some issues and upgrades their software I'll be the first one back and promiting it. Till then, my machines are free of it.

 

Anyway good luck...cwh

[greybyrd]

Thanks for confirming the drivers. I thought the Direct X was ok, but when I looked at the nvidia driver date, it was from 2006. Interesting, since Dell adverstised that this was a "new card not net available to the retail public." Go figure. Anyway, I found the new driver. I'll give it a try.

 

Thanks again,

 

grey.

[AngeloB]

I had a very similar problem with MyDVD 8. At arbitrary times, clicking on certain buttons would cause the program to freeze -- along with my computer. There didn't seem to be a specific button press that caused the problem -- but it would always happen within a few minutes of trying to create a DVD project. It turned out that the "VideoWave8.exe" process was consuming all the CPU on my machine -- and killing that process was the only recourse (other than a hard reboot).

 

My computer is a 4 year old Dell Dimension (2.4 GHz Pentium 4, 512 MB RAM) with a NVIDIA GeForce 4 MX 420 64MB w/TV Out.

 

After reading this forum, I upgraded to the latest NVIDIA Drivers -- 93.71. And the latest version of DirectX: 9.0c.

 

One of those two did the trick, because I am now able to run MyDVD 8 with no problems -- other than it running as slow as pig on my old machine

 

On a side note, just after upgrading my video drivers Windows Automatic Updates started harassing me about downloading and installing a different NVIDIA driver set, but the version number was older than 93.71. I told the Auto Update feature to ignore this particular update. Don't know what that was all about, but watch out.

[gi7omy]

Dell could be correct in that it's an updated version of the 7300 - the 512 MB would tend to confirm that as it normally came in at 128 or 256 MB but the chipset itself would date back.

 

The problem with video cards is always a driver one - the card could have been around for 6 months from the time it left the factory and the drivers supplied are probably well out of date by the time the customer actually gets them.

 

Anyway - let us know what happens and if there are still problems

[grandpabruce]

I hope you're not serious. The advertised requirement is "DirectX 9 or higher compatible sound card and graphics card". nVidia is the number 1 or 2 GPU manufacturer and I have used this system with a wide range of PC games and graphics intensive applications for about 3 years with no problems from any of them. I don't have a problem with the idea of upgrading it if there's a good reason, but to accomodate a bug in one piece oif software? If it is truely using DirectX for graphics, I don't understand why there would be any dependancy on the actual hardware unless the DirectX software has a bug.

 

That GeForce 2 card is 7 year old technology. It doesn't support Direct X 9 to the extent that the program needs. I am serious, and it is not a bug with the software.

[gi7omy]

This problem (the outdated video drivers) is common but they shouldn't be there for the auto updates. Hardware is supposed to be separate from critical and recommended (in XP anyway)

 

Are you running on Vista? If so you should be aware of a couple of things.

 

Firstly, Vista will insist on 'certified' drivers which, as you have found out, will NOT be the most up to date and, secondly, ENC8 is NOT certitified for Vista - only 7.5 and 9