7.1.2 update

[shaun c]

I've had the same problem,unable to burn any dvd media due to a buffer underrun error,advised by Roxio to download the latest version7.1.2,and at the end of installation my CONTINUE button is also unclickable.Why? please help!,i would really love to copy dvd's and create dvd's from my video files.(i've downloaded the update twice with the same effect!) java script:emoticon('',%20'smid_2')

[KeithLUCAS]

I've been struggling with this same issue for over a month now and have sent endless emails to Roxio about it (as well as using the RoxAnn facility) without success... If they bother to respond at all they don't seem to be able to work out how to correct it - they just assume you must be using a dodgy pirate copy of the software (I've even been asked to scan the CD and fax my receipts!). It is very annoying as I purchased the software to ensure compatibility with my Intel MacBook Pro and many problems were, supposedly, corrected on 7.1.2.

Very poor service! Frankly, I think they should offer a free upgrade to Toast 8 to compensate.

[KeithLUCAS]

Thanks for your help John, but I sent my CD key and sales receipts, etc. to a guy named Tim Sadler at Roxio on 21st December. He confirmed that everything was genuine (I had also successfully registered the product online, which I guess wouldn't have been possible with a copy?). He never came back with any solutions...

It has been almost a month since I tried to update this product and, after endless emails and Self Service notes (most of which seem to have been ignored), I am still stuck with 7.0 or nothing.

I am, frankly, very disappointed with Roxio's customer support. It looks like I will have to make a few more international calls to the USA/Canada to resolve it - pretty poor for an international brand isn't it!

Finally, after a month of trying to speak to somebody at Roxio to discuss this, I discovered that this is a 'known issue' and a fault with the Roxio update registration process. Seems like John's dodgy CD key is a separate issue. As for the 'self service' section of the Roxio website... it is, at least, aptly named because there is never anyone there to help you. Good job Toast 7.0 works because,with such useless support, there is no way I'm ever likely to spend more more money on 8.0!

[macdawg]

Hey John, thanks for the reply. I'll give them a call in the morning and let then know the story and hopefuly get this fixed! Glad someone is out there to help us!

[macdawg]

So what gives? Do we not count as paying customers? I have been waiting for a fix for this problem and no one has contacted me with a solution. Pretty *^$$-poor service if you ask me. With all the software on my G5, this is the ONLY app that I can't update. Roxio sure knows how to make their customers feel like criminals...blaming us for having pirate software rather than fixing their broken updaters. I'm about to uninstall and find an alternative...anybody have suggestions?

[KeithLUCAS]

We blacklist CD-Keys that we find on the internet in each update.

Please confirm you are using the CD-Key from your original packaging, not one that you found on the internet when you lost your original.

If you are using one from your original packing, contact customer service and they can re-issue you a new one.

Thanks for your help John, but I sent my CD key and sales receipts, etc. to a guy named Tim Sadler at Roxio on 21st December. He confirmed that everything was genuine (I had also successfully registered the product online, which I guess wouldn't have been possible with a copy?). He never came back with any solutions...

It has been almost a month since I tried to update this product and, after endless emails and Self Service notes (most of which seem to have been ignored), I am still stuck with 7.0 or nothing.

I am, frankly, very disappointed with Roxio's customer support. It looks like I will have to make a few more international calls to the USA/Canada to resolve it - pretty poor for an international brand isn't it!

[macdawg]

I'm having exactly the same problem. I do everything that I'm supposed to according to the readme file. Once it's copied into the toast folder,I double click on the Toast 7.1.2 icon, go through the screens until the CD key screen. I enter the CD key (which works fine for 7.0) and I get no highlighted continue button. What do we do?

[John at Roxio]

We blacklist CD-Keys that we find on the internet in each update.

Please confirm you are using the CD-Key from your original packaging, not one that you found on the internet when you lost your original.

If you are using one from your original packing, contact customer service and they can re-issue you a new one.