Roxio Sonic solution...

[mysticallady]

Does anyone know how I can fix this problem

[ogdens]

Does anyone know how I can fix this problem

 

Based on the information you have provided - NO

 

We are just fellow users on here.

[Kevin J]

I could use some more info on the issue but here are some basic recognition troubleshooting steps

 

I'd like you to try running a PX Engine update and firmware update. The PX Engine is the burning engine we use to burn CDs and DVDs. The firmware is like a driver for your CD or DVD burner. Updating these applications allows programs to talk to the drive easier.

 

Update PX Engine:

http://docs.sonic.com/support/px/pxengine2_08_40d.exe

 

Update your Firmware:

http://patches.sonic.com/DTG_DOCS/CD.DVD_info_firmware.htm

 

Also try going into My Computer, Control Panel, System, Hardware tab, Device manager, DVD/CD-ROM Drives, then select your burner and uninstall it by right clicking on it. Once uninstalled, just restart.

 

Try reinstalling the software.

 

Let me know how it goes

Kevin Jamieson

[malatekid]

I could use some more info on the issue but here are some basic recognition troubleshooting steps

 

I'd like you to try running a PX Engine update and firmware update. The PX Engine is the burning engine we use to burn CDs and DVDs. The firmware is like a driver for your CD or DVD burner. Updating these applications allows programs to talk to the drive easier.

 

Update PX Engine:

http://docs.sonic.com/support/px/pxengine2_08_40d.exe

 

Update your Firmware:

http://patches.sonic.com/DTG_DOCS/CD.DVD_info_firmware.htm

 

Also try going into My Computer, Control Panel, System, Hardware tab, Device manager, DVD/CD-ROM Drives, then select your burner and uninstall it by right clicking on it. Once uninstalled, just restart.

 

Try reinstalling the software.

 

Let me know how it goes

Kevin Jamieson

Great reply; nice to have a copy in the Tips & Tricks forum.