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blue screen


hrodkin

Question

When I booted up this morning the computer crashed and I got the blue screen. When i rebooted I was directed to Microsoft and got the following as cause of the crash. I'm using Roxio Record Now Plus.

 

"Problem caused by Sonic Solutions CD/DVD Recording Software Component (DRVMCDB.SYS)

 

This problem was caused by Sonic Solutions CD/DVD Recording Software Component (DRVMCDB.SYS). Sonic Solutions CD/DVD Recording Software Component (DRVMCDB.SYS) was created by Sonic Solutions."

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Before this gets out of hand, take note before posting:

 

1) This software fix I'm sending out on a per user basis fixes a blue screen or error messages relating to SSRTLN.SYS or DRVMCDB.SYS. Nothing else.

 

2) This fix only applies to Windows XP. Vista users - you should see this: http://kb.roxio.com/content/kb/Creator/000131CR

 

3) If you received this problem just after a Windows update please see the above link, the fix may not help for this problem. Check the article for details.

UPDATE (2/26) - Due to the popularity of this thread, I will now have to require a registered email address to ensure your ownership of the software. You register the software the first time you open it so you may be registered and not even know it. Otherwise, in any Sonic application go to Help -> Register. If you do not want to post your email address on this public forum, please send me a PM with your email address and I'll respond with the link, assuming everything checks out.

 

 

Doc and Ladytech, I sent you an PM

 

 

Hi Kevin,

 

Can you please send me the link to this blue screen fix.

Thanks,

Marc

 

PS: I tried sending you a PM, but I guess it never reached you.

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Everyone who sent me PMs, you should hear from me momentarily.

 

Riggsco, I'm trying to give the community a faster and more seemless way to get this fix. If you don't like the way I'm doing this then I recommend you contact Technical Support and attain the fix through regular channels. If you have any questions or comments, I'd prefer you contact me directly by PMing me.

 

Thanks

Kevin

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I just installed SyncBackSE a few days ago, then used it to write to DVD after formatting with Sonic DLA.

Since then I've gotten 2 blue screens related to the DVD and other problems involving DLA (*not* while actively using SyncBackSE). The second did mention SSRTLN.SYS (I don't know about the first, which occurred when I ejected the DVD). I've got a Dell laptop that came with Sonic DLA/Record now, XP, about 2 years old, dla version seems to be 1.4.8.0.

I've seen two proposed approaches:

(1) the fix mentioned in this thread.

(2) using Explorer to turn off using DLA with the drive (but I'd still need Sonic DLA to format the DVD)

I don't know which is more likely to succeed, but clearly the fix would be much better if it's appropriate.

Kevin J: If the fix seems appropriate, please send (I'll send a PM with my email address).

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If you're getting blue screens you have two options:

 

1) If you don't use DLA and don't care to in the future, simply go to Add/Remove Programs and uninstall Sonic DLA and be done with it. Your problems will go away.

 

2) If you're getting the issue the blue screens with the error messages I've listed in my post on the first page and you wish to fix DLA because you want to use it then follow the instructions in that post. Please don't forget to PM me your registered email address.

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Just a reminder; you will have to send me your registered email address via a private message on this forum for me to reply with a fix.

 

yippee :ninja: i've finally found you guys! after suffering with daily blue screen crashes for the last month or more. Been driving me crazy with constant rebooting etc. I reported the error went to the site and couldn't find a fix though microsoft seem to believe there is a solution... My software came preinstalled on my laptop so i tried the repair install but don't have the cd to reinstall so i'd like you to PM me the fix too. I'm registered here so you should have access to my address i hope.. please PM it to me asap as this is nuts. Thanks fionn

do you need any more info?

DELL inspiron1501, my DLA version 5.2 and myDVDle 6

oh and this hasn't happened before but when i just opened Creator Home applicaton a series of errors came up when i closed related to mediahub...!?!

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SSRTLN is a component of DLA so it's strange that you don't have it installed. Do you remember uninstalling the software or perhaps deleting folders or registry entries related to DLA or Sonic? If you don't see Sonic or Roxio DLA listed in Add/Remove programs the fix won't help you since the point is to get DLA working again.

 

Perhaps you should be looking to prevent the startup process from occuring. Try going to Start, Run, typing msconfig and hitting okay. Go into the startup folder and look for DLA, SSRTLN, or DRVMCDB. It may also be listed on system startup options. Uncheck it and restart, see if you get the same problem.

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Hi

 

I've started to get two screens on startup with a new Toshiba laptop. They have the look of DOS boxes and are labelled DrvmCDB and diagostic traces. They seem to be associated with Sonic. If I close there seems ot be no problem, but I haven't tried any disk writing. Not quite the same as the blue screens above - but a worry. No new software added. Running XP. Sonic products came pre-installed.

 

Help?

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Unfortunately this is a known issue that requires a new installer. I have sent you a private message with a new download.

 

Sorry for the inconvenience, no one likes blue screens.

 

Hi - I'm also getting the same error :) Any chance of posting the download link here?

 

Thanks,

Russ.

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Before this gets out of hand, take note before posting:

 

1) This software fix I'm sending out on a per user basis fixes a blue screen or error messages relating to SSRTLN.SYS or DRVMCDB.SYS. Nothing else.

 

2) This fix only applies to Windows XP. Vista users - you should see this: http://kb.roxio.com/content/kb/Creator/000131CR

 

3) If you received this problem just after a Windows update please see the above link, the fix may not help for this problem. Check the article for details.

 

 

UPDATE (2/26) - Due to the popularity of this thread, I will now have to require a registered email address to ensure your ownership of the software. You register the software the first time you open it so you may be registered and not even know it. Otherwise, in any Sonic application go to Help -> Register. If you do not want to post your email address on this public forum, please send me a PM with your email address and I'll respond with the link, assuming everything checks out.

 

 

Doc and Ladytech, I sent you an PM

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ColMac,

 

That's a different issue but a solution has been documented in our knowledge base:

http://kb.roxio.com/content/kb/DLA/000007DL?set-locale=en

 

Kevin

 

 

Thanks for the link, But ... I accessed that part of the knowledge base. It sets out a method to uninstall a program SSDSETUP, but I don't have a program SSDSETUP in the INSTALL directory for SONIC - or in any other directory for that matter. I did find a Program DLSDIAGSETUP and because it looked DOS-like and with fingers crossed I ran that with the "-u" (uninstall) option. No change!

 

Ignoring the knowledge base and using the excellent program CCLEANER (used to be Crap Cleaner until it cleaned up its name) I found that there is a Program called DLADiag installed in c:\Windows and set to run at startup. I took that out of the startup list and no pop-ups.

 

Suggest you update the knowledge base link - thanks for help anyway

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I hate to sound like the broken record echoing everyone else in this thread but ditto - got the blue screen when trying to play a DVD. I have only experienced this blue screen once but have no clue what it meant or how to fix it. I don't really care as the DVD was given to me and I don't want to make some other blunder trying to correct this issue. I also don't understand most of what is being said in this thread. I do know a bit about my computer and can follow instructions to correct a problem but I really don't create more issues trying to fix something. If there is an upgrade or something simple I can do, I would take the chance. But simple terms and easy to follow instructions would be helpful.

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I was asking because of Kevin J's comment about SSRTLN.SYS as one of the symptoms that the fix is for. That is one of the blue screens in my list.

 

Turns out that DLA MAY be responsible for the BAD_POOL_CALLER. Found a reference in another thread about that and applied. We'll see if that is enough or if I'm seeing multiple problems.

 

 

I am writing about the solution to the blue screen crashes that Kevin discussed earlier in this chain.

 

I have a Dell using Windows XP that periodically suffers the BSOD. The error messages always reference sstrln.sys as the culprit. I do use Sonic DLA lot to transfer jpeg files to a CD for storage. I am hoping that the solution that Kevin has sent to some users may be the upgrade that I need to eliminate this .

 

Please send me this fix . I think I meet the criteria that Kevin laid out earlier.

 

bobcasey

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Just a reminder...

 

Before this gets out of hand, take note before posting:

 

1) This software fix I'm sending out on a per user basis fixes a blue screen or error messages relating to SSRTLN.SYS or DRVMCDB.SYS. Nothing else.

 

2) This fix only applies to Windows XP. Vista users - you should see this: http://kb.roxio.com/content/kb/Creator/000131CR

 

3) If you received this problem just after a Windows update please see the above link, the fix may not help for this problem. Check the article for details.

UPDATE (2/26) - Due to the popularity of this thread, I will now have to require a registered email address to ensure your ownership of the software. You register the software the first time you open it so you may be registered and not even know it. Otherwise, in any Sonic application go to Help -> Register. If you do not want to post your email address on this public forum, please send me a PM with your email address and I'll respond with the link, assuming everything checks out.

 

If you want this problem to go away and don't care about having DLA installed, simply uninstalling DLA will fix the issue. DLA is a stand alone product that does not affect any other software. If you don't use it, there is no need for having it installed.

 

I need a registered email address. I've sent you both a PM beagle boy and lunaslair.

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