CD/DVD drive can't be detected after installation

[Fireflash]

After installing Roxio EM9 my CD/DVD drives disappeared. I can detect them in the Bios (del key) but not after Windows XP has booted up. Can someone help? Thanks.

[TrackMan40]

I had the same problem only mine happened after I removed EMC9. If you go to "Microsoft Knowledge Base", Article 314060, "CD-ROM Access is Missing and Messages Cite Error Code 31, Code 32, Code 19, or Code 39 After You Remove Easy CD Creator in Windows XP (Q314060)." It requires removing upper and lower filters from the Registry Editor. Before you start make sure you make a backup copy of the registry files prior to excuting any changes to the files.

Here's what I did that fixed mine:

 

1. Click the Start button, click Run.

2. In the Open box, type Regedit, and then click OK.

3. Click the plus sign (+) next to HKEY_LOCAL_MACHINE.

 

Note: When youi click the plus sign (+) next to a folder, it will expand displaying the folders it contains in the left-hand pane of the Registry Editor. When a folder is highlighted, its contents will be displayed in the right-hand pane of the Registry Editor.

 

4. Click the plus (+) sign next to SYSTEM.

5. Click the plus (+) sign next to CurrentControlSet.

6. Click the plus (+) sign next to Control.

7. Click the plus (+) sign next to Class.

8. Click {4D36E965-E325-11CE-BFC1-08002BE10318}.

9. On the right side of the window, click UpperFilters. (Mine had UpperFilters.Bak)

10. Click Edit on the menu bar.

11. Click Delete, and then click OK.

12. On the right side of the window, click LowerFilters.

13. Click Edit on the menu bar.

14. Click Delete, and then click OK.

15. Click File, and then click Exit.

16. Restart the computer normally.

 

This is the "Driver fixes" from the Dell Support website for Windows XP.

 

I hope this helps you.

[tbrewst]

Can you see them in WIndows Device Manager?If so,try deleting them,rebooting and letting Windows redetect them and then see if they are usable.