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Disc Copier Problem


itsme51

Question

I have previously used Disc Copier with no problem. Recently I received a disc I wanted to copy, I clicked on Disc Copier and received this message:

 

"Cannot initialize API. Please reinstall Roxio software".

 

I don't know what "initialize" means. I don't know what "API" is. I'm not very computer literate.

 

However, I do know how to uninstall and reinstall. So I did so. Then tried Disc Copier and still get the message and Disc Copier will not function.

 

Where do I go from here?

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I have previously used Disc Copier with no problem. Recently I received a disc I wanted to copy, I clicked on Disc Copier and received this message:

 

"Cannot initialize API. Please reinstall Roxio software".

 

I don't know what "initialize" means. I don't know what "API" is. I'm not very computer literate.

 

However, I do know how to uninstall and reinstall. So I did so. Then tried Disc Copier and still get the message and Disc Copier will not function.

 

Where do I go from here?

Have you tried the KB article for that error yet? You can get to it here:

http://kb.roxio.com/content/kb/Creator/EE7000028

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