MyDVD 9 install issue - saying trial expired.

[Ando]

Hi team,

 

I recently purchased MyDVD 9 via download to replace the MyDVD 6 version I purchased around a year ago. I purchased the full version of mydvd 9, not the upgrade.

 

I installed MyDVD 9 and it seemed to work fine for a while, but after a few days began displaying the message "The Trial version of this product has expired" when I tried to run the application.

 

I uninstalled mydvd 9, rebooted and did a fresh install which again, seemed to for for a number of days, and now I have the problem again. This means I can't use the application.

 

I have searched the knowledgebase, but there doesn't seem to be any note of this error, although there is a post about this happening to another Roxio product - but not MyDVD.

 

Is anyone having the same trouble, and what's the fix?

 

Help!

Andrew

[Larry]

A new problem.

 

I tried uninstalling and reinstalling My DVD9--first using the "clean install" instructions, and a second time just using the Windows Add/Remove Programs.

 

After doing this both times, I get the following error messages. I don't even actually have to start running the program--they come up as soon as I login.

 

First, I get a window like this:

 

======================

Microsoft Visual C++ Runtime Library

Buffer overrun detected!

 

Program: …s\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe

 

A buffer overrun has been detected which has corrupted the program's internal state. The program cannot safely continue execution and must now be terminated.

=======================

 

And then, after I click the "OK" button, another window pops up with this:

 

=========================

Microsoft Visual C++ Runtime Library

Runtime Error!

 

Program: …s\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe

 

R6025

- pure virtual function call

=========================

 

After I click OK, it might be alright for awhile and give me no error messages (keep in mind I'm still not trying to run the program). When I do run the progam, the main menu comes up for a few seconds, then I get this same series of error windows, after which the program shuts down.

 

Has anyone else seen this?

Have you tried this KB article that referes to those errors yet?

[OtherSteve]

Nope--we're talking about the precise version that shipped with my computer.

 

The only thing I did that I could even remotely consider to have been the root of the cause is that I initiated a Windows Anytime Upgrade from Home Premium to Ultimate. Apart from that, nothing has been changed. And even so, the problem should not be occurring. Granted, I also had seemingly unrelated problems with Dell's Resource CD installer shortly after that (which complains of Error 331: a missing/incorrectly registered ssa3d30.ocx upon every launch), but that still doesn't change that fact that this happened here. If the Anytime Upgrade did in fact cause the problem, this is something that Microsoft/Roxio most certainly need to be investigating to help prevent discouraging users from purchasing Roxio products or Anytime Upgrades from Microsoft in the future. For a short bit, I was tempted to purchase an upgrade from my Nero Version 6, install it, and be done with it altogether (since I have yet to date been comfortable with Nero software).

 

I called Dell XPS support, and after holding for over an hour, I got on the line with a mildly knowledgeable tech. He ran me through some routine diagnostic tests first and foremost to rule out any drive/memory issues, and when everything passed (and he had completed his brief researching of the problem), he condemned the issue as "one that Roxio is aware of and working on" and he assured me that it should probably be fixed in a future update (though clearly he has no idea, working for Dell as a technician). He also informed me that there had been no published solution for this Error 331 Dell Resource CD issue either, though I'm really not all too concerned about that since drivers are available directly on the Dell website.

 

After all this, I would be tempted to perform a clean install of Windows, but 1) I don't have an Ultimate Installation CD (just a license and a Home Premium disc), and 2) I just don't have time at the moment (which is precisely what prompted me to buy a Dell anyway rather than build another machine on my own).

 

I certainly hope this problem is being investigated and I am crossing my fingers for an official Roxio response/solution very soon.

 

Steve

[gi7omy]

Steve - check your PMs

[Mad Dog]

I'm having exactly the same problem as Ando (thanks so much for starting this thread, Ando). MyDVD 9 Studio Premier. And I'm madder than hell after spending a bunch of money on this, just like Cedarhill. I haven't been able to use it at all in the last two weeks because quite frankly I don't have the time to figure out why the heck this thing thinks I bought a trial version that expired. I finally managed to finish a project right before the Trial Expired message started coming on--I finished the project and was just about to burn a DVD when this happened, but never got to, so I'm incredibly steamed.

 

I'm really glad that Ando found a fix for him, but I don't feel like spending four hours to see if it works for me. Not after I paid good money for something that I, you know, figured should WORK and all. And a "solution" like not using IE7 isn't a solution at all--that's a kluge. I want a working version of what I paid for. If Roxio can't get this to work correctly with the latest versions of IE and XP, they just shouldn't release it.

 

Roxio, are you going to fix this, or do I get my money back?

[gi7omy]

Perhaps you should post to Microsoft asking them WHY they released something that wrecked applications (and not just Roxio)

 

However, check your PM

[Ando]

I'm having exactly the same problem as Ando (thanks so much for starting this thread, Ando). MyDVD 9 Studio Premier. And I'm madder than hell after spending a bunch of money on this, just like Cedarhill. I haven't been able to use it at all in the last two weeks because quite frankly I don't have the time to figure out why the heck this thing thinks I bought a trial version that expired. I finally managed to finish a project right before the Trial Expired message started coming on--I finished the project and was just about to burn a DVD when this happened, but never got to, so I'm incredibly steamed.

 

I'm really glad that Ando found a fix for him, but I don't feel like spending four hours to see if it works for me. Not after I paid good money for something that I, you know, figured should WORK and all. And a "solution" like not using IE7 isn't a solution at all--that's a kluge. I want a working version of what I paid for. If Roxio can't get this to work correctly with the latest versions of IE and XP, they just shouldn't release it.

 

Roxio, are you going to fix this, or do I get my money back?

 

 

Uh oh team, guess what. "Trial expired" is back.

 

It seems that my previous "fix" wasn't a fix at all. Oh dear.... <sigh>

 

So, I guess the only thing for me to try now is to roll back to IE6 and WMP10... however, I'm just about to upgrade my entire system to a dual-core machine and go with a fresh install of Vista.

 

So I guess from here I'm wondering if anyone can provide assurity that it will work with Vista.

Let me know.

 

Chow for now,

Ando

[mchief]

I'm receiving the exact same issue. I recently purchased a Dell XPS 410 and the system came preinstalled with Roxio Creator DE (Dell Edition in other words). It's essentially a stripped down/handicapped version of the one you're talking about.

 

Just a couple of days ago, I began receiving the dreaded "The trial version of this product has expired" message as well. Ironically (though perhaps not surprisingly), Dell does not provide its customers with an installation CD for Roxio apparently (or so says their support staff). Nevertheless, I managed to coax the technician into sending me a reinstallation CD, which should be arriving by mail tomorrow.

 

At that point, I'll give the advice here a shot and report back if all goes as planned. This really is an annoying issue, particulary because I told myself I wouldn't have to reinvest in disc burning software thanks to my perfectly sufficient preinstalled Roxio suite. Vista compatible indeed.

 

Anyone else have any advice to share prior to the commencement of my efforts?

 

Steve

 

My DELL XPS410 came with a Roxio Creator. MyDVD Combo LE install disk. I removed this Light version and installed 8.01 and have had limited problems which are solved for the moment. Going to 9 after I install Vista in a few weeks. That should be interesting. I'm also running IE7 without a problem.

[Mad Dog]

A new problem.

 

I tried uninstalling and reinstalling My DVD9--first using the "clean install" instructions, and a second time just using the Windows Add/Remove Programs.

 

After doing this both times, I get the following error messages. I don't even actually have to start running the program--they come up as soon as I login.

 

First, I get a window like this:

 

======================

Microsoft Visual C++ Runtime Library

Buffer overrun detected!

 

Program: …s\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe

 

A buffer overrun has been detected which has corrupted the program’s internal state. The program cannot safely continue execution and must now be terminated.

=======================

 

And then, after I click the “OK” button, another window pops up with this:

 

=========================

Microsoft Visual C++ Runtime Library

Runtime Error!

 

Program: …s\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe

 

R6025

- pure virtual function call

=========================

 

After I click OK, it might be alright for awhile and give me no error messages (keep in mind I'm still not trying to run the program). When I do run the progam, the main menu comes up for a few seconds, then I get this same series of error windows, after which the program shuts down.

 

Has anyone else seen this?

[OtherSteve]

I'm receiving the exact same issue. I recently purchased a Dell XPS 410 and the system came preinstalled with Roxio Creator DE (Dell Edition in other words). It's essentially a stripped down/handicapped version of the one you're talking about.

 

Just a couple of days ago, I began receiving the dreaded "The trial version of this product has expired" message as well. Ironically (though perhaps not surprisingly), Dell does not provide its customers with an installation CD for Roxio apparently (or so says their support staff). Nevertheless, I managed to coax the technician into sending me a reinstallation CD, which should be arriving by mail tomorrow.

 

At that point, I'll give the advice here a shot and report back if all goes as planned. This really is an annoying issue, particulary because I told myself I wouldn't have to reinvest in disc burning software thanks to my perfectly sufficient preinstalled Roxio suite. Vista compatible indeed.

 

Anyone else have any advice to share prior to the commencement of my efforts?

 

Steve

[thejohnchapman]

Dear fellow support group (and I mean that in the twelve step way) members:

 

 

I am having the SAME problem. I have uninstalled and reinstalled TWICE. they tell me to uninstall and reinstall. I have NEVER owned the trial version of the program. NEVER. I downloaded (and paid for - GROAN) the Deluxe version. It seems like a GREAT program - until it decides that it is the trial version and shuts down.

 

Now -- I do have Recordnow installed also. That came from the manufacturer. That is the only thing that has kept me in business. If somebody can tell me that it is the issue, I'll delete that also.

 

Up to now, however, nobody seems to know why it has done this.

 

Do all of you posters with the "trial version" problem have earlier versions of some Roxio software (even if different programs) installed?

[moody]

Nope--we're talking about the precise version that shipped with my computer.

 

The only thing I did that I could even remotely consider to have been the root of the cause is that I initiated a Windows Anytime Upgrade from Home Premium to Ultimate. Apart from that, nothing has been changed. And even so, the problem should not be occurring. Granted, I also had seemingly unrelated problems with Dell's Resource CD installer shortly after that (which complains of Error 331: a missing/incorrectly registered ssa3d30.ocx upon every launch), but that still doesn't change that fact that this happened here. If the Anytime Upgrade did in fact cause the problem, this is something that Microsoft/Roxio most certainly need to be investigating to help prevent discouraging users from purchasing Roxio products or Anytime Upgrades from Microsoft in the future. For a short bit, I was tempted to purchase an upgrade from my Nero Version 6, install it, and be done with it altogether (since I have yet to date been comfortable with Nero software).

 

I called Dell XPS support, and after holding for over an hour, I got on the line with a mildly knowledgeable tech. He ran me through some routine diagnostic tests first and foremost to rule out any drive/memory issues, and when everything passed (and he had completed his brief researching of the problem), he condemned the issue as "one that Roxio is aware of and working on" and he assured me that it should probably be fixed in a future update (though clearly he has no idea, working for Dell as a technician). He also informed me that there had been no published solution for this Error 331 Dell Resource CD issue either, though I'm really not all too concerned about that since drivers are available directly on the Dell website.

 

After all this, I would be tempted to perform a clean install of Windows, but 1) I don't have an Ultimate Installation CD (just a license and a Home Premium disc), and 2) I just don't have time at the moment (which is precisely what prompted me to buy a Dell anyway rather than build another machine on my own).

 

I certainly hope this problem is being investigated and I am crossing my fingers for an official Roxio response/solution very soon.

 

Steve

 

 

I have found that the problem I'm having with a frequent, mysterious deactivation of MyDVD9 is caused by Norton SystemWorks One Button Checkup - most of us who have it installed have it set to run weekly. It lists the following as a registry error and deletes the key: WINDOWS REGISTRY SCAN: Invalid ActivX/Com Entries: The key, "CLSID-{1D9F3BDE-42BF-A436-60C90662F053}\InprocServer32," refers to a missing file, "TempVector."

 

After I did a clean install of MyDVD9 - I backed up the registry. When Norton One Button Checkup removed the above registry key - it deactivated MyDVD9. NOW - simply having One Button Checkup UNDO the key delete did NOT restore MyDVD9 to activation. I had to import the backed up registry. However, simply letting One Button Checkup delete that ONE registry key will deactivate MyDVD 9.

Again - telling Norton to restore the deletion doesn't reactivate - I have to re-import the registry file I saved after a successful clean install.

 

The solution is to have both Norton WinDoctor AND One Button Checkup ignore that Registry key as an error - have Norton NOT delete the key.

[Cedarhill]

I have found that the problem I'm having with a frequent, mysterious deactivation of MyDVD9 is caused by Norton SystemWorks One Button Checkup - most of us who have it installed have it set to run weekly. It lists the following as a registry error and deletes the key: WINDOWS REGISTRY SCAN: Invalid ActivX/Com Entries: The key, "CLSID-{1D9F3BDE-42BF-A436-60C90662F053}\InprocServer32," refers to a missing file, "TempVector."

 

After I did a clean install of MyDVD9 - I backed up the registry. When Norton One Button Checkup removed the above registry key - it deactivated MyDVD9. NOW - simply having One Button Checkup UNDO the key delete did NOT restore MyDVD9 to activation. I had to import the backed up registry. However, simply letting One Button Checkup delete that ONE registry key will deactivate MyDVD 9.

Again - telling Norton to restore the deletion doesn't reactivate - I have to re-import the registry file I saved after a successful clean install.

 

The solution is to have both Norton WinDoctor AND One Button Checkup ignore that Registry key as an error - have Norton NOT delete the key.

 

Maybe that will work for me too since I use One Button AND WinDoctor.

I guess I'll try it next time I get the "trial version..." Got it, I guess for the third time, a few days ago and did another clean install...what a pain...but practice makes perfect or so they say...

[willi]

My dell came with a roxio creator de cd. That was about a year ago now. I had a dvd drive problem a couple of months ago and reinstalled it several times trying to figure out which was which. There was a sticky patch somewhere in this forum that was required to get the software to work again. And yes, the dell guy only cared about the drive working. Any software issue was Roxio's problem. He sent a new drive and all was well after finding the patch to get the roxio sw to work again.

 

Willi

[wdh]

Has anyone heard if there has been any new information on this problem? I just got the same trial version problem and the standard Roxio "fix" did nothing to resolve the issue.

[Cedarhill]

Has anyone heard if there has been any new information on this problem? I just got the same trial version problem and the standard Roxio "fix" did nothing to resolve the issue.

 

As I mentioned in my earlier post, I have had it pop up 3 times (maybe that's the magic number) and made a clean re-install to get it work again.

 

Best for you to do is follow the lead of others, do a clean reinstall, use the program as much as you can till the next time...and keep doing it until you feel you got your money's worth out of it. Then, chalk it off as a learning experience. It's great when it works, no question about it.

 

It seems that there are plenty of people without problems. They just run different software. I have yet to see software without problems. Oh yeah, there are two, the basic Quicken and basic Turbotax. Again, I may be the exception for those two.

[Don Gladden]

Well, I finally found this thread after looking for a while, and would like to add my comments...

 

I have almost exactly the same problem, however, my copy is not the MyDVD by itself, but the entire EMC 9 package. Also, it's not a downloaded copy, but a real store-bought version with both CDs and the box and everything. Exactly the same thing has now happened to me four times. I install, install goes fine, it runs for about 2-3 days, then I get the same "trial period has expired" message. I read about the fix that you posted above, and am assuming that since it was about six months ago, and I don't see any more complaints, that your program is working now, so I'm planning on trying that today. (removal of IE 7 and WMC 11 and checking for the "ghost" directories in the registry.

 

I'm hoping that this will succeed in working, as I need this program desperately to edit a ton of videos that I have a deadline for. I'm going to CC this message to support here on the web site, and if the install today does NOT work I'm going to break down and call support voice so I can complain to somebody in person. Hopefully this will solve the problem, but if not, I need to get some kind of satisfaction!

 

Thanks for posting about the problem, and hoping that the solution that worked for you works for me!

 

 

Don

[james_hardin]

Well, I finally found this thread after looking for a while, and would like to add my comments...

 

I have almost exactly the same problem, however, my copy is not the MyDVD by itself, but the entire EMC 9 package. Also, it's not a downloaded copy, but a real store-bought version with both CDs and the box and everything. Exactly the same thing has now happened to me four times. I install, install goes fine, it runs for about 2-3 days, then I get the same "trial period has expired" message. I read about the fix that you posted above, and am assuming that since it was about six months ago, and I don't see any more complaints, that your program is working now, so I'm planning on trying that today. (removal of IE 7 and WMC 11 and checking for the "ghost" directories in the registry.

 

I'm hoping that this will succeed in working, as I need this program desperately to edit a ton of videos that I have a deadline for. I'm going to CC this message to support here on the web site, and if the install today does NOT work I'm going to break down and call support voice so I can complain to somebody in person. Hopefully this will solve the problem, but if not, I need to get some kind of satisfaction!

 

Thanks for posting about the problem, and hoping that the solution that worked for you works for me!

Don

It is your AV software that is breaking it, not IE7 or WMC11.

 

Start a new thread if you have anymore questions as this needs to be closed out.

[Ando]

Well, an update: Tech support came back (FINALLY! I think I may need to thank Ivanatrox for the escalation) saying that I needed to do a clean install and gave me a link.

 

Unfortuantely, this is the link I detailed above, and something that I have already tried, twice.

Once as per the instructions and a second time after fully uninstalling my Norton AV product.

 

Still the same problem. A days later, whammo - Trial Expired.

 

Interesting note though - I really love the product for the 24 hours I have it!

So yeah, definately want it working.

 

I've asked for the webticket to be reopened. In the meantime, I'll try your suggestion, as yep, I'm running both IE7 and WMP11.

 

One question though: MyDVD 9 is listed as being designed for XP or VISTA. Doesn't Vista have WMP11 and IE7 by default, meaning the product should work with these?

 

Wish me luck!

 

A

 

 

 

 

Yes, disable Norton while you install. Also, remove IE 7 and also WMP 11, if you have that installed. Just 2 more poor outputs by Microsoft, that are absolutely not needed.

[Ando]

 

Can someone tell me: How long should I wait for Roxio support to reply to my webticket problem for my full version product that says it's an expired trial??

 

I logged a webticket with Roxio support on the same day that I posted the article below - 27 Jan, 12 days ago.

 

I have yet to get a response, and still can't use my product. I've tried uninstalling and reinstalling, deleting the registry entries for all Sonic and Roxio products etc etc etc, and still nothing.

 

... and not a peep from Roxio support in the 12 days since about how I can get the product working.

 

I dunno what the expectation should be, but two weeks without any reply at all for a non-nooB question? That sounds poor to me.

 

Or is this normal?

 

A

 

 

 

Hi team,

 

I recently purchased MyDVD 9 via download to replace the MyDVD 6 version I purchased around a year ago. I purchased the full version of mydvd 9, not the upgrade.

 

I installed MyDVD 9 and it seemed to work fine for a while, but after a few days began displaying the message "The Trial version of this product has expired" when I tried to run the application.

 

I uninstalled mydvd 9, rebooted and did a fresh install which again, seemed to for for a number of days, and now I have the problem again. This means I can't use the application.

 

I have searched the knowledgebase, but there doesn't seem to be any note of this error, although there is a post about this happening to another Roxio product - but not MyDVD.

 

Is anyone having the same trouble, and what's the fix?

 

Help!

Andrew

 

 

PS. Also I tried following the KB artcile below, then rebooted for a clean install:

 

http://kb.roxio.com/content/kb/Creator/000086CR

 

Same problem - worked for a few days, then "Trial Expired..." blah blah.

 

A

 

 

 

 

 

Can someone tell me: How long should I wait for Roxio support to reply to my webticket problem for my full version product that says it's an expired trial??

 

I logged a webticket with Roxio support on the same day that I posted the article below - 27 Jan, 12 days ago.

 

I have yet to get a response, and still can't use my product. I've tried uninstalling and reinstalling, deleting the registry entries for all Sonic and Roxio products etc etc etc, and still nothing.

 

... and not a peep from Roxio support in the 12 days since about how I can get the product working.

 

I dunno what the expectation should be, but two weeks without any reply at all for a non-nooB question? That sounds poor to me.

 

Or is this normal?

 

A

[gi7omy]

Ando - no answers from the forum usually means nobody KNOWS the answer.

 

One thing tho - double check you downloaded the correct file (if there were two files, you may have taken the trial version by mistake)

[Ando]

Hi there,

 

Many thanks for the post. I really appreciate it as it's the only thing I've heard at all.

 

No one knows> Yeah, that kinda scares me. I think that two weeks without a response from technical is pretty bad when I can't use the product.

 

Correct file> There is only one way to download. Only one button, only one .exe to get. I can send a screenshot of the page. It's truly idiot proof.

 

It feels like I've been ripped off. I mean, I've had my money taken, but can't use the product. I could understand if I was getting even a sniff of help from the support crew.

 

Anyhoo. I guess it's just a lost cause?

 

A

 

 

 

 

Ando - no answers from the forum usually means nobody KNOWS the answer.

 

One thing tho - double check you downloaded the correct file (if there were two files, you may have taken the trial version by mistake)

[sknis]

Hi there,

 

Many thanks for the post. I really appreciate it as it's the only thing I've heard at all.

 

No one knows> Yeah, that kinda scares me. I think that two weeks without a response from technical is pretty bad when I can't use the product.

 

Correct file> There is only one way to download. Only one button, only one .exe to get. I can send a screenshot of the page. It's truly idiot proof.

 

It feels like I've been ripped off. I mean, I've had my money taken, but can't use the product. I could understand if I was getting even a sniff of help from the support crew.

 

Anyhoo. I guess it's just a lost cause?

 

A

 

Some people had problems with installing and registering EMC 9 if they had IE 7 but I haven't heard that complaint lately. If you have IE 7, uninstall MyDVD, clear your cookies, roll back to IE 6 and then install MyDVD again. Run that for a couple of days and then you can reinstall IE 7.

 

You might want to call inside sales at Roxio. They may be able to help with a new registration key. Sales may be more responsive on this particular problem. Have all your purchase documentation ready.

 

I know there is a post to remove the trial version of EMC 9 before installing the full version. That should not have happened with your much earlier version and with MyDVD 9. Did you get any registration screens initially and then later to activate the mpg codec?

[grandpabruce]

Hi there,

 

Many thanks for the post. I really appreciate it as it's the only thing I've heard at all.

 

No one knows> Yeah, that kinda scares me. I think that two weeks without a response from technical is pretty bad when I can't use the product.

 

Correct file> There is only one way to download. Only one button, only one .exe to get. I can send a screenshot of the page. It's truly idiot proof.

 

It feels like I've been ripped off. I mean, I've had my money taken, but can't use the product. I could understand if I was getting even a sniff of help from the support crew.

 

Anyhoo. I guess it's just a lost cause?

 

A

 

Do you have Vista installed?

[Guest ivanatrox]

Hi Ando,

 

please pm me your full name, e-mail address and your CD key or order number

 

Ivan

[Ando]

Some people had problems with installing and registering EMC 9 if they had IE 7 but I haven't heard that complaint lately. If you have IE 7, uninstall MyDVD, clear your cookies, roll back to IE 6 and then install MyDVD again. Run that for a couple of days and then you can reinstall IE 7.

 

You might want to call inside sales at Roxio. They may be able to help with a new registration key. Sales may be more responsive on this particular problem. Have all your purchase documentation ready.

 

I know there is a post to remove the trial version of EMC 9 before installing the full version. That should not have happened with your much earlier version and with MyDVD 9. Did you get any registration screens initially and then later to activate the mpg codec?

 

 

Hi there,

 

Yep, I'm running IE7. Hmmm.... I'll look to try that fix. It certainly installed fine. Everything went smoothly and as expected (got the usual screens that ask for serial etc), and was asked to register the key with Roxio (which I did) - and then it ran fine for a few days before the "Trial" problem surfaced.

 

Ivanatrox (moderator) is looking into it for me which is great. I'll see what happens and go from there.

 

Thanks for your post!

 

A

 

 

 

Do you have Vista installed?

 

Hiya,

 

No, I'm running Windows Media Centre 2005, SP2 with all updates etc applied.

 

Hey, I've just had a thought - I'm also running Norton Antivirus.

Is it possible that I'd need to de-activate that during the install of MyDVD 9? Could that be a possible cause?

 

Maybe I'll give that a crack also.

 

A

 

 

Hi Ando,

 

please pm me your full name, e-mail address and your CD key or order number

 

Ivan

 

Done - many thanks for looking into this!

 

A