no support from roxio?

[lotsyy]

A few days ago i ordered the toast 8 update. After i made a payment i realized that it' is not possible to update from toast 5 to toast 8. So i mailed roxio and asked to cancel the order. No reaction. Mailed a second time, 2 days later. No reaction. Is there anyone at roxio to read email? Sorry to abuse this forum for this kind of questions.

[John at Roxio]

Send me a PM with your name, phone #, email address and any other info that might help me track what is going on and I will make sure it gets looked into.

[Guest ivanatrox]

harveyb, your ticket was submitted on 1/27 and replied on 1/28... you made two calls for support and an e-mail was sent for your second call... there is no further update on your ticket from you...

 

Ivan

[harveyb]

A few days ago i ordered the toast 8 update. After i made a payment i realized that it' is not possible to update from toast 5 to toast 8. So i mailed roxio and asked to cancel the order. No reaction. Mailed a second time, 2 days later. No reaction. Is there anyone at roxio to read email? Sorry to abuse this forum for this kind of questions.

 

I am also waiting for support.,, I installed Toast 8 on an Intel iMac. I was not prompted for the TIVO media access key annd, therefore, the media browser does not recognize mt Tivo (Tivo brabnded series 2).

 

Harvey Berk

*EDIT: you don't want to expose your e-mail address in public*